Industry Expertise for Business IT Support

“I’m delighted to expand our relationship with Computer One.

Their support means I can concentrate my time addressing the strategically important issues that will keep us operating efficiently into the future and not get dragged into short-term, fire-fighting actions.”

“The solutions they came up with, which included application whitelisting, completely protected our systems and gave me a great deal of security.”

“Computer One is what I’d describe as a true partner to the business, proactively working with us to solve problems or create opportunities rather than merely providing a service.

The overarching deliverable of their service is value for money.”

“It’s a pleasure dealing with Computer One and I am happy to recommend their services to any retailer (except our competition)!”

“We’ve been so happy with Computer One that we’ve entrusted them with our custom software development.  We can see a long-term relationship and trust that they’ll be our partners for a long time to come.”

“Computer One conducted a comprehensive, independent review of our ICT environment and compared it to both our documented Technology Roadmap and the front-line perspectives of our head office and field teams.  

They delivered a functional and pragmatic report with a refreshed ten-year Roadmap and four years of detailed actions, specifying how to bring the long-term vision to reality.  

In going to market, we sought an arms-length, unbiased assessment from a company capable of quickly understanding our software, infrastructure, communication standards, head office and field operations, and information security requirements.  We needed an organisation that could identify service gaps and help us make the most of the technology investments we had made to-date.

Computer One’s quote was, in fact, at the top end of the pricing we received at tender.  But the firm’s history, the description of their methodology, the straight-talking nature of their answers to questions and the accreditation of the staff that would be involved in the review convinced us that we could expect an excellent result.  

I’m pleased to say the report delivered on our expectations, was well executed and completed in the required timeframe.”

“You scaled with us every step of the way and gave us the kind of support that we would like from every supplier.

Your team’s attitude is what impressed me the most. Nothing was a challenge too great.

It goes without saying that I would recommend you to any mining operation.”

“Even though we were paying more than $10,000 each month in support fees, we found our previous service provider didn’t fix even minor problems with any kind of urgency.  It had become so bad our staff didn’t even bother lodging tickets anymore – they started finding their own workarounds.  

Then the service provider announced they were taking their IT Helpdesk offshore.  That was the last straw.

We switched to Computer One because they offered local help, from a team that could actually understand our needs and be where we need them to be – whether that’s the office in Brisbane or outback Queensland. From the first project we knew we had made the right choice – they switched over Cloud Infrastructure without a single problem – no-one really expected it to go off without a hitch but it did.  Since then they’ve completed even more projects with the same result.

The Service Desk is fantastic.  When our users need an answer they get one straight away and if they don’t, the Computer One staff find the answer and call straight back.  We feel like they own the problem and see it through to completion.

We put Computer One up against other companies and they were the clear choice.  They showed they understood our problems, presented real solutions, and delivered on their promise.  I’m glad we decided to use them.”

“The Managed Services industry is what I would call a “crowded space” so it’s good to deal with a company that can set itself apart with a very successful track record.  I’m pleased to be doing business with them.”

“I’d describe Computer One as thorough, competent and collaborative.

They provide a fantastic end-to-end support service.  One of their best features is how professional and courteous they are regardless of our end users’ skills or how often Computer One needs to speak to them to resolve an issue.

They’re always diligent at finding out the root cause of a matter, not just providing a quick fix. 

They’re also completely transparent.  When they make a mistake they acknowledge it and resolve it so it doesn’t happen again.

It was important to us to find an Australian-based support team that could fit with and complement our internal IT team, then scale with us over time.  We found that in Computer One.

I’m looking forward to continuing our relationship and I encourage you to consider them as well.”

“It was important to us to find an Australian-based support team that could fit with and complement our internal IT team, then scale with us over time. We found that in Computer One.”

“I’m pleased to say the report delivered on our expectations, was well-executed and completed in the required timeframe.”

“Computer One are our go-to partners on the ground in Australia.  I trust that they’ve got both our interests and those of our clients at heart.

I recommend their services.”

“They have served us for 10 years and we trust their staff, their integrity and their technical knowledge.

The expertise in their company is something I don’t think we would get if we hired 2 or 3 people directly. 

I’m pleased to recommend their services.”

“If you need an IT partner that you don’t talk to very often (because all your systems just work) I am happy to recommend Computer One.”

“They’re quick and thorough and able to meet all the challenges we throw at them.”

“Computer One is known in the junior mining industry and for all the right reasons.  They’re quick and thorough and able to meet all the challenges we throw at them.

We were very pleased with the seamless transition from our previous IT partner and we’re looking forward to a continued association.”

“Your team’s attitude is what impressed me the most.  It goes without saying that I would recommend you to any mining operation.”

“Computer One are about to deliver our IT Roadmap for the next 3-5 years – I’m looking forward to having such a far-reaching strategy and to working with them to make it a reality.”

“Computer One are our partner in all aspects of IT.

We trust their advice and we know they’ll always deliver the best result, no matter what the challenge.”

“My message to other IT Directors is, you can rely on Computer One to understand the job, lead the way and scale to perform the work without issue.

I’m confident that you will reflect very positively on your decision to appoint them.”

“Dealing with Computer One has been fantastic.”

“The expertise in their company is something I don’t think we would get if we hired 2 or 3 people directly.

I’m pleased to recommend their services.”

“We can see a long-term relationship and trust that they’ll be our partners for a long time to come.”

“They understood our problems, presented real solutions, and delivered on their promise.  I’m glad we decided to use them.”

“They help us mitigate the risks in our business.  I’m confident that our systems are secure, the network environment is productive and their response time to service requests is great.”