IT Support for Retirement Living / Aged Care

In the Retirement and Aged Care industry, IT Support can be the difference between “business as usual” and everything coming to a stop.

Our service ensures that your critical systems aren’t just up, but are operating as required, 24 hours a day.

We place computerised agents on your network that function like a real person, continually probing your key software to ensure that it’s operating normally and available for your staff and suppliers.

We find and proactively patch vulnerabilities in your network just waiting to be exploited by hackers who could hold your business to ransom.

We ensure the integrity of your critical data through managing your back-up processes and we can design a network that is practically impossible to take offline.

We save on cost in multiple ways, we increase service reliability and we increase your satisfaction with your IT all around.

We look forward to discussing your IT needs.

Our networks have survived fibre cables being cut by accident, attacks on major telcos that have taken them offline, and (very) inclement weather.

IT Support for Retirement Living and Aged Care Centres

In the Retirement and Aged Care sector, IT can be the difference between “business as usual” and everything coming to a stop.

Our IT Support ensures that your critical systems are operating as required, 24 hours a day.

Our team is local to your operation, they communicate in plain terms and they’ve worked with many companies like yours over time. 

We’re ready to serve you.  Let’s talk about your IT issues soon.


Why Computer One?

When we ask that same question, here’s what other organisations tell us:

“Because no matter how many times we call, you are always polite and patient – very professional”

“Very efficient in response and more than happy to help. The team members are really nice and fix all of our enquiry concerns.”

“Enquiries are actioned quite quickly in relation to their urgency and are followed-up to find out if the fix has worked.”

Those are the kind of comments we hear all the time.  The underlying reason we get them is that we deliver on our values.  We don’t just provide a service that satisfies our service level agreements – our team members go above and beyond because that’s the fundamental value we prize. 

Team members are acknowledged for their efforts and measured according to how well they deliver on all our values. 

So, naturally, that is the behaviour they display every day.

Key Features of our IT Support for Retirement Living and Aged Care Service

Australian-based Service Desk

All our team are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.

All-inclusive Managed Services

Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.

One-stop IT Shop

Managed IT Services, Project Services, Procurement. You can get everything you need in the world of IT from Computer One.

Fast Resolution

More than 90% of managed IT service tickets are resolved at the first level of contact, in the first call or email.

Nationwide Service Delivery

We have boots on the ground where you need them in Brisbane, Sydney and Melbourne. Beyond that, we can visit your remote locations as required.

Large Team

38 full-time staff and a cohort of more than 50 specialists around the country are ready to provide the exact service combination you require.

We fit with your internal team

We are past masters at integrating with internal IT teams, freeing your staff from frontline support so they can concentrate on items of strategic importance.

Competitive Pricing

We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).

Truly World-class Service

We offer the kind of performance that is the envy of other service providers.  And we can prove it.  Our Net Promoter Score, the internationally-recognised client satisfaction benchmark, is consistently at the level regarded as world class (+70).

We test our score regularly and benchmark against the world’s best IT companies.  Our score rivals and exceeds them every month.  That’s how we know that we’re one of the industry’s best IT Support providers.

We have worked very hard to achieve it, and we’re proud to retain it every month.  It’s your promise of excellent service.

We welcome the opportunity to talk to you about your IT Support. 

Please call us on 1300 667 871 or fill in the form below and we’ll be in touch quickly.

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AWARDS

Our Address

Telephone 

1300 667 871 or +61 7 3220 0352

Brisbane Office

Level 5, 488 Queen Street, Brisbane, QLD 4000

Sydney Office

Level 21, 133 Castlereigh Street, Sydney, NSW 2000

Melbourne Office

Level 28, 303 Collins Street, Melbourne, VIC 3000

Our Services

Industry Expertise