IT Support for Retirement Living / Aged Care

In the Retirement and Aged Care industry, IT Support can be the difference between “business as usual” and everything coming to a stop.

Our service ensures that your critical systems aren’t just up, but are operating as required, 24 hours a day.

We place computerised agents on your network that function like a real person, continually probing your key software to ensure that it’s operating normally and available for your staff and suppliers.

We find and proactively patch vulnerabilities in your network just waiting to be exploited by hackers who could hold your business to ransom.

We ensure the integrity of your critical data through managing your back-up processes and we can design a network that is practically impossible to take offline.

We save on cost in multiple ways, we increase service reliability and we increase your satisfaction with your IT all around.

We look forward to discussing your IT needs.

Computer One - IT Support for Primary Producers

IT Support for Retirement Living and Aged Care Centres

In the Retirement and Aged Care sector, IT can be the difference between “business as usual” and everything coming to a stop.

Our IT Support ensures that your critical systems are operating as required, 24 hours a day.

Our team is local to your operation, they communicate in plain terms and they’ve worked with many companies like yours over time.

We’re ready to serve you.  Let’s talk about your IT issues soon.

Key Features of our IT Support for Retirement Living / Aged Care

  • Australian-based Service Desk
    All our team are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.
  • All-inclusive Managed Services
    Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.
  • One-stop IT Shop
    Managed IT Services, Project Services, Procurement. You can get everything you need in the world of IT from Computer One.
  • Fast Resolution
    More than 90% of managed IT service tickets are resolved at the first level of contact, in the first call or email.
  • Nationwide Service Delivery
    We have boots on the ground where you need them in Brisbane, Sydney and Melbourne. Beyond that, we can visit your remote locations as required.
  • Large Team
    38 full-time staff and a cohort of more than 50 specialists around the country are ready to provide the exact service combination you require.
  • We fit with your internal team
    We are past masters at integrating with internal IT teams, freeing your staff from frontline support so they can concentrate on items of strategic importance.
  • Competitive Pricing
    We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).
IT Services Management with Fast Response

World-Class Service is Standard

The international benchmark for client satisfaction with cyber security services is the Net Promoter Score. It’s the same, standardised question no matter where you go: “On a scale from 1-10, how likely would you be to refer our service to colleagues and friends?”

We regularly test and benchmark our NPS against the best IT providers in the world, and our score rivals and exceeds them every month. Our cyber security solutions are quite honestly, World-Class.

We’re very proud and have worked hard to achieve it. It’s your promise of excellent service to you.

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See what our clients have to say

They love our quick response and friendly team.

Worker was patient and helped resolve the issue in a timely manner

Mining Construction Co.

Thanks for being so responsive and taking the time to understand the issue.

RTO

Calls are always answered quickly and support is provided with good results.

Equipment Finance Brokerage

Absolutely effortless and a pleasure to deal with

SEQ Mining Co.

Actioned straight away and up, running within a few minutes.

SME Finance Specialists

Support was great and very patient with me. Thankyou

Gym Chain Operator

Quick and efficient. !

Workforce Management Specialist

Thanks so much for the help troubleshooting, and the quick response. Much appreciated!

Private Health Insurer

Issued rectified in a speedy manner.

Body Corporate Manager

Fast and smooth to use email again-best service.

Mine Management

Thank you very much Adam. My Monday is now turning into a "happy" Monday.

M&A Lawyers

He was really helpful and took the time to work out the problems

Emerging Mining Company

Very helpful and patient. Very satisfied

SME Accounting Practice

Quick reply

Institutional-Scale Grower

Fixed all issues

Quarrying and Haulage Co.

Ticket completed promptly without error

Insolvency firm

Quick assistance on this one, many thanks,

Global Cargo Operator

Nicholas was great to deal with.

Global Ag Supplier

Good Customer service.

Commercial Electrical Contractors

Thank you for setting up our new computer for our new team member Natalie

Childhood Education

Good job Jason and Matt

CSG Project Operator

Quick and helpful

International Charity

Computer One has always attended to our computer issues in a timely and professional manner

SEQ Body Corp Manager

Thanks for the quick response

Global workforce compliance expert

Fast efficient service

Investment Management

The problem was fixed

Hydraulic Cylinder Manufacturing

Fast and efficient service. Problem resolved quickly

Medical Provider

Fast and easy!

Safety RTO

Prompt action, well done

QLD RTO

Best service ever!

Gas Asset Manager

Quick response - sorted out the problem with VIP user quickly, even when they were set up differently to normal accounts. Well done.

Underground Mining Operators

Matt was very helpful and personable and was able to get the issue sorted relatively quickly.

Baked Goods Wholesaling

Excellent work in resolving my malicious email issue promptly.

International Retail Brand

Tommie was very helpful in resolving the problem in a timely manner

Specialist Medical Clinic

Rowell has been very helpful in resolving my issues and a genuine fella to speak to

National Dessert Franchise

Fixed issue quickly.

CSG Project Developer

Your speedy work is much appreciated

Global Asset Managers

Nick was super efficient and sorted my issue out really quickly. Top bloke

Premium Hospitality Provider

Quick response, appreciate the assistance.

Safety Education Provider

C1 were on to it quickly. Followed the expected protocols and completed and reported follow up checks.

Environmental Impact Group

Promptly fixed the issue

Farm Irrigation Suppliers

Chee assisted to get all the network config working at our new branch site, thank you so much!!

Community Health Services

Responsive and problem appears to be fixed.

Integrated Energy Operator

A reasonably timely and friendly response thankyou.

Architect

Responded quickly and fixed the problem, thanks

Childcare Centre Group

Fast competent service

Family Office

A successful outcome of being able to login remotely

ASX Miner

Quick to diagnose the issue and resolve it

NSW Charity

Great job

Residential Rehabilitation Service

Ben has helped me out of a very tough situation quickly, and with great people skills.,

Copper Mining

Good speed and accurate execution

Multinational Employment Compliance Authority

The problem was resolved, but it took going to Level 2.

Commercial Risk Insurer

Great friendly service. Issues with computer were resolved quickly. Very grateful, thankyou.

NSW Community Housing

License was applied quickly and user did not lose productivity

Project Builders

The Issue I was facing was solved by them very efficiently.

Gold Mining Company

Instant service

Industrial Gas Supplier

Quick response, good communication

Transport Analytics Firm

Got me back up and running, but is still looking into why it happened.

Industrial Engineering firm

Very patient.

Junior Mining Company

Great outcome - did what I needed. On point! Many thanks

Cloud Technology Specialists

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We welcome the opportunity to talk to you about your IT Support.

Please call us on 1300 667 871 or fill in the form below and we’ll be in touch quickly.

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