IT Support for Retirement Living / Aged Care

In the Retirement and Aged Care industry, IT Support can be the difference between “business as usual” and everything coming to a stop.

Our service ensures that your critical systems aren’t just up, but are operating as required, 24 hours a day.

We place computerised agents on your network that function like a real person, continually probing your key software to ensure that it’s operating normally and available for your staff and suppliers.

We find and proactively patch vulnerabilities in your network just waiting to be exploited by hackers who could hold your business to ransom.

We ensure the integrity of your critical data through managing your back-up processes and we can design a network that is practically impossible to take offline.

We save on cost in multiple ways, we increase service reliability and we increase your satisfaction with your IT all around.

We look forward to discussing your IT needs.

Computer One - IT Support for Primary Producers

IT Support for Retirement Living and Aged Care Centres

In the Retirement and Aged Care sector, IT can be the difference between “business as usual” and everything coming to a stop.

Our IT Support ensures that your critical systems are operating as required, 24 hours a day.

Our team is local to your operation, they communicate in plain terms and they’ve worked with many companies like yours over time.

We’re ready to serve you.  Let’s talk about your IT issues soon.

Key Features of our IT Support for Retirement Living / Aged Care

  • Australian-based Service Desk
    All our team are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.
  • All-inclusive Managed Services
    Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.
  • One-stop IT Shop
    Managed IT Services, Project Services, Procurement. You can get everything you need in the world of IT from Computer One.
  • Fast Resolution
    More than 90% of managed IT service tickets are resolved at the first level of contact, in the first call or email.
  • Nationwide Service Delivery
    We have boots on the ground where you need them in Brisbane, Sydney and Melbourne. Beyond that, we can visit your remote locations as required.
  • Large Team
    38 full-time staff and a cohort of more than 50 specialists around the country are ready to provide the exact service combination you require.
  • We fit with your internal team
    We are past masters at integrating with internal IT teams, freeing your staff from frontline support so they can concentrate on items of strategic importance.
  • Competitive Pricing
    We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).
IT Services Management with Fast Response

World-Class Service is Standard

The international benchmark for client satisfaction with cyber security services is the Net Promoter Score. It’s the same, standardised question no matter where you go: “On a scale from 1-10, how likely would you be to refer our service to colleagues and friends?”

We regularly test and benchmark our NPS against the best IT providers in the world, and our score rivals and exceeds them every month. Our cyber security solutions are quite honestly, World-Class.

We’re very proud and have worked hard to achieve it. It’s your promise of excellent service to you.

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See what our clients have to say

They love our quick response and friendly team.

Ihave had an issue with Teams for quite some time and Christian was able to resolve this easily and quickly.

Outsourced Strata Management

The problem was resolved, but it took going to Level 2.

Commercial Risk Insurer

Very quick and efficient service from Kesh!

NFP Advocacy Organisation

Actioned straight away and up, running within a few minutes.

SME Finance Specialists

Very helpful when one is not completely computer savvy

National Logistics Provider

Promptly fixed the issue

Farm Irrigation Suppliers

It just happened without asking twice.

Cargo Logistics Provider

Calls are always answered quickly and support is provided with good results.

Equipment Finance Brokerage

Support was good, and quick response

Cloud Software Provider

Professional service. Appreciate it. Cheers

Junior Mining Co.

Matt was a great help, the system is running great

Baking Goods Supply

Absolutely effortless and a pleasure to deal with

SEQ Mining Co.

Completed quickly and efficiently

Private Member Organisation

Excellent work in resolving my malicious email issue promptly.

International Retail Brand

Exceptional customer service

Corporate Turnaround Specialists

Quick response - sorted out the problem with VIP user quickly, even when they were set up differently to normal accounts. Well done.

Underground Mining Operators

Love your work and understand you are busy with so many requests. 🙂

International Fund Management Co

I am able to use my laptop freely now 🙂

National Home Furnishing Retailer

Quick response, good communication

Transport Analytics Firm

Responded quickly and fixed the problem, thanks

Childcare Centre Group

Thank you very much Adam. My Monday is now turning into a "happy" Monday.

M&A Lawyers

Technicians were very professional and did their best to resolve the issue rapidly, thank you!

PNG Mine Operator

Very helpful, easy to understand and fixed the problem quickly. Thankyou

QLD Social Enterprise

Knowledgeable and quick to respond to issue - thank you

Mining Workforce Solutions

Best service ever!

Gas Asset Manager

Michael was very quick to respond and fix my problem

Agricultural Irrigation Systems

A reasonably timely and friendly response thankyou.

Architect

Fast and efficient

Transport Planning Consultants

Quick response, appreciate the assistance.

Safety Education Provider

Fast response, thank you!

Insurance Specialists

Very helpful and patient. Very satisfied

SME Accounting Practice

Problem was sorted with one phone call

Food Manufacturing

Michael is great

NFP Counselling Provider

Solved issue prompt

International Transport Consultants

Support was great and very patient with me. Thankyou

Gym Chain Operator

Good, quick response

Sprinkler System Manufacturers

Excellent response and finalize the issue.

SEQ Construction Firm

Nicholas was great to deal with.

Global Ag Supplier

I had to call to get assistance as had marked one issue as urgent - but once I made contact it was resolved satisfactorily by Tommie

Heavy Engineering Co.

I was happily assisted until the issue was resolved. Thank you.

Civil Contractor

Sagar fixed issue very promptly without any issues

Civil & Mining Staffing

Chee assisted to get all the network config working at our new branch site, thank you so much!!

Community Health Services

Fast efficient service

Investment Management

Fast competent service

Family Office

Computer One has always attended to our computer issues in a timely and professional manner

SEQ Body Corp Manager

Thanks for the quick response

Global workforce compliance expert

He was really helpful and took the time to work out the problems

Emerging Mining Company

Jack helped solve the problem quickly.

Infrastructure Advisory Firm

Daniel was excellent

Underwriting Insurers

Very fast competent help

Private Office

Thanks for being so responsive and taking the time to understand the issue.

RTO

Good Customer service.

Commercial Electrical Contractors

Prompt reply / service

Food Packaging Supply

Efficient, willing and competent, great to work with

Recruitment Specialists

Good advice following listening to the request and finalised in an acceptable time frame.

Global Resource Group

Very helpful and resolved quickly -Amazing 🙂

Housing Support Organisation

Because the problem is finally fixed and my day is so much more productive and less stressful. Thank you again.

QLD Law Firm

Responsive and problem appears to be fixed.

Integrated Energy Operator

Quick to diagnose the issue and resolve it

NSW Charity

No issues, did what was requested and asked me to check that it was working before logging out of my computer

Metal Fabricator

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We welcome the opportunity to talk to you about your IT Support.

Please call us on 1300 667 871 or fill in the form below and we’ll be in touch quickly.

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