IT Support for Retirement Living / Aged Care

In the Retirement and Aged Care industry, IT Support can be the difference between “business as usual” and everything coming to a stop.

Our service ensures that your critical systems aren’t just up, but are operating as required, 24 hours a day.

We place computerised agents on your network that function like a real person, continually probing your key software to ensure that it’s operating normally and available for your staff and suppliers.

We find and proactively patch vulnerabilities in your network just waiting to be exploited by hackers who could hold your business to ransom.

We ensure the integrity of your critical data through managing your back-up processes and we can design a network that is practically impossible to take offline.

We save on cost in multiple ways, we increase service reliability and we increase your satisfaction with your IT all around.

We look forward to discussing your IT needs.

Computer One - IT Support for Primary Producers

IT Support for Retirement Living and Aged Care Centres

In the Retirement and Aged Care sector, IT can be the difference between “business as usual” and everything coming to a stop.

Our IT Support ensures that your critical systems are operating as required, 24 hours a day.

Our team is local to your operation, they communicate in plain terms and they’ve worked with many companies like yours over time.

We’re ready to serve you.  Let’s talk about your IT issues soon.

Key Features of our IT Support for Retirement Living / Aged Care

  • Australian-based Service Desk
    All our team are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.
  • All-inclusive Managed Services
    Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.
  • One-stop IT Shop
    Managed IT Services, Project Services, Procurement. You can get everything you need in the world of IT from Computer One.
  • Fast Resolution
    More than 90% of managed IT service tickets are resolved at the first level of contact, in the first call or email.
  • Nationwide Service Delivery
    We have boots on the ground where you need them in Brisbane, Sydney and Melbourne. Beyond that, we can visit your remote locations as required.
  • Large Team
    38 full-time staff and a cohort of more than 50 specialists around the country are ready to provide the exact service combination you require.
  • We fit with your internal team
    We are past masters at integrating with internal IT teams, freeing your staff from frontline support so they can concentrate on items of strategic importance.
  • Competitive Pricing
    We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).
IT Services Management with Fast Response

World-Class Service is Standard

The international benchmark for client satisfaction with cyber security services is the Net Promoter Score. It’s the same, standardised question no matter where you go: “On a scale from 1-10, how likely would you be to refer our service to colleagues and friends?”

We regularly test and benchmark our NPS against the best IT providers in the world, and our score rivals and exceeds them every month. Our cyber security solutions are quite honestly, World-Class.

We’re very proud and have worked hard to achieve it. It’s your promise of excellent service to you.

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See what our clients have to say

They love our quick response and friendly team.

Daniel was excellent

Underwriting Insurers

Rowell has been very helpful in resolving my issues and a genuine fella to speak to

National Dessert Franchise

Knowledgeable and quick to respond to issue - thank you

Mining Workforce Solutions

Best service ever!

Gas Asset Manager

Because the problem is finally fixed and my day is so much more productive and less stressful. Thank you again.

QLD Law Firm

Easy, good advice.

Social Housing Provider

Efficient, willing and competent, great to work with

Recruitment Specialists

He was really helpful and took the time to work out the problems

Emerging Mining Company

Fast and efficient service. Problem resolved quickly

Medical Provider

License was applied quickly and user did not lose productivity

Project Builders

Vinny was so helpful as always.

Capital Equipment Lenders

Michael is great

NFP Counselling Provider

Good job Jason and Matt

CSG Project Operator

Very helpful when one is not completely computer savvy

National Logistics Provider

Very helpful and patient. Very satisfied

SME Accounting Practice

No issues, did what was requested and asked me to check that it was working before logging out of my computer

Metal Fabricator

Fixed issue quickly.

CSG Project Developer

Got me back up and running, but is still looking into why it happened.

Industrial Engineering firm

Excellent response and finalize the issue.

SEQ Construction Firm

Problem solved - Thanks Tom

Senior Advocacy Organisation

Great and prompt service

SEQ Private Club

Quick response, appreciate the assistance.

Safety Education Provider

The problem was fixed

Hydraulic Cylinder Manufacturing

Thank you, working now.

SEQ Strata Manager

Absolutely effortless and a pleasure to deal with

SEQ Mining Co.

Instant service

Industrial Gas Supplier

Fast response, thank you!

Insurance Specialists

Responded quickly and fixed the problem, thanks

Childcare Centre Group

Ticket completed promptly without error

Insolvency firm

It just happened without asking twice.

Cargo Logistics Provider

Problem was resolved after a number of phone calls and remote access by IT support.

Forensic Accounting Firm

Calls are always answered quickly and support is provided with good results.

Equipment Finance Brokerage

Great service today Christian. Thank you!

Energy Co.

Worker was patient and helped resolve the issue in a timely manner

Mining Construction Co.

Matt was a great help, the system is running great

Baking Goods Supply

Fast and easy!

Safety RTO

Completed quickly and efficiently

Private Member Organisation

Good advice following listening to the request and finalised in an acceptable time frame.

Global Resource Group

Very quick and efficient service from Kesh!

NFP Advocacy Organisation

I was happily assisted until the issue was resolved. Thank you.

Civil Contractor

Issue was found and fixed quickly

Lockyer Valley Grower

Requested Friday- completed Monday

500+ Staff Agribusiness

Very helpful and resolved quickly -Amazing 🙂

Housing Support Organisation

Ihave had an issue with Teams for quite some time and Christian was able to resolve this easily and quickly.

Outsourced Strata Management

Support was good, and quick response

Cloud Software Provider

Great service

Agricultural Group

Thank you very much Adam. My Monday is now turning into a "happy" Monday.

M&A Lawyers

I have found the Technical support provided is exceptional

Mortgage Broker

Quick and efficient. !

Workforce Management Specialist

Jose was friendly, professional and explained what he was doing as he was doing it for my benefit.

Insurance Brokerage

Great outcome - did what I needed. On point! Many thanks

Cloud Technology Specialists

Quick reply

Institutional-Scale Grower

Very helpful and fast response time.

National Beauty Chain

A reasonably timely and friendly response thankyou.

Architect

Problem resolved after lots of troubleshooting

Medical Centre

The ticket was resolved in a timely manner which is much appreciated at this time of the year!

Strata Management

A successful outcome of being able to login remotely

ASX Miner

Michael was very quick to respond and fix my problem

Agricultural Irrigation Systems

Promptly fixed the issue

Farm Irrigation Suppliers

I am able to use my laptop freely now 🙂

National Home Furnishing Retailer

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We welcome the opportunity to talk to you about your IT Support.

Please call us on 1300 667 871 or fill in the form below and we’ll be in touch quickly.

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