IT Support for Public Transport

“Stable, efficient, and reliable” is how you want people to describe your public transport services. We can help with that.

“Stable, efficient, and reliable”.  That’s how you want people to describe your public transport services.  It’s the same way we describe our IT support.

When you choose us as an IT Partner, you get a team that has experience in your industry, a service desk that resolves issues fast and a “can do” attitude that is refreshing.

Whether we’re your entire IT department or working alongside your internal team to share some of the load, we think we’ll fit right in.

Choose from a fully managed IT service or a standalone service in:

Computer One - IT Support for Construction and Trades

Why use Computer One for Public Transport Support?

When we ask that same question, here’s what transport organisations and others tell us:

“Because no matter how many times we call, you are always polite and patient – very professional”

“Very efficient in response and more than happy to help. The team members are really nice and fix all of our enquiry concerns.”

“Enquiries are actioned quite quickly in relation to their urgency and are followed-up to find out if the fix has worked.”

Those are the kind of comments we hear all the time. The underlying reason we get them is that we deliver on our values. We don’t just provide a service that satisfies our service level agreements – our team members go above and beyond because that’s the fundamental value we prize. Team members are acknowledged for their efforts and measured according to how well they deliver on all our values.

Key Features of our IT Support for Public Transport

  • Direct Transport IT Experience
    Gold Coast Light Rail, Transport for NSW and Thai Airways are some of the brand name clients we have served in recent years.
  • Australian-based Service Desk
    All our team are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.
  • All-inclusive Managed Services
    Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.
  • One-stop IT Shop
    Managed IT Services, Project Services, Procurement. You can get everything you need in the world of IT from Computer One.
  • Fast Resolution
    More than 90% of managed IT service tickets are resolved at the first level of contact, in the first call or email.
  • Nationwide Service Delivery
    We have boots on the ground where you need them in Brisbane, Sydney and Melbourne. Beyond that, we can visit your remote locations as required.
  • Large Team
    38 full-time staff and a cohort of more than 50 specialists around the country are ready to provide the exact service combination you require.
  • We fit with your internal team
    We are past masters at integrating with internal IT teams, freeing your staff from frontline support so they can concentrate on items of strategic importance.
  • Competitive Pricing
    We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).

See what our clients have to say

They love our quick response and friendly team.

Fast response, thank you!

Insurance Specialists

Thank you for setting up our new computer for our new team member Natalie

Childhood Education

Got me back up and running, but is still looking into why it happened.

Industrial Engineering firm

Responded quickly and fixed the problem, thanks

Childcare Centre Group

The ticket was resolved in a timely manner which is much appreciated at this time of the year!

Strata Management

Matt was very helpful and personable and was able to get the issue sorted relatively quickly.

Baked Goods Wholesaling

No issues, did what was requested and asked me to check that it was working before logging out of my computer

Metal Fabricator

Quick reply

Institutional-Scale Grower

Quick to diagnose the issue and resolve it

NSW Charity

Ihave had an issue with Teams for quite some time and Christian was able to resolve this easily and quickly.

Outsourced Strata Management

Good job sharepoint gurus 🙂

Mid‑Tier Gas Producer

It was fix promptly and very easy to deal with on the phone.

Road Construction Co.

Very quick and efficient service from Kesh!

NFP Advocacy Organisation

Issue is resolved perfectly.

Mining Monitoring Services

Quick and helpful

International Charity

Prompt reply / service

Food Packaging Supply

Very helpful and fast response time.

National Beauty Chain

Fast and efficient service. Problem resolved quickly

Medical Provider

10 for Alvin

Food Manufacturer

Great communication and had the problem solved quickly

Carpet Import/Wholesale

Fast and efficient

Transport Planning Consultants

Jack helped solve the problem quickly.

Infrastructure Advisory Firm

Requested Friday- completed Monday

500+ Staff Agribusiness

Prompt action, well done

QLD RTO

Promptly fixed the issue

Farm Irrigation Suppliers

Daniel saved the day and me a huge amount of stress. Problem fixed in no time. Thank you

Mental‑health Support Provider

Very helpful and patient. Very satisfied

SME Accounting Practice

Chee assisted to get all the network config working at our new branch site, thank you so much!!

Community Health Services

I have found the Technical support provided is exceptional

Mortgage Broker

Michael was very quick to respond and fix my problem

Agricultural Irrigation Systems

Very helpful and resolved quickly -Amazing 🙂

Housing Support Organisation

Fast efficient service

Investment Management

Good, quick response

Sprinkler System Manufacturers

Instant service

Industrial Gas Supplier

Issue was resolved quickly

Multidisciplinary design studio

Exceptional customer service

Corporate Turnaround Specialists

Solved issue prompt

International Transport Consultants

Quick action and assistance to request both online and in person.

Mining Company

Quick assistance on this one, many thanks,

Global Cargo Operator

Because the problem is finally fixed and my day is so much more productive and less stressful. Thank you again.

QLD Law Firm

Very helpful, easy to understand and fixed the problem quickly. Thankyou

QLD Social Enterprise

Good speed and accurate execution

Multinational Employment Compliance Authority

Problem was resolved after a number of phone calls and remote access by IT support.

Forensic Accounting Firm

My experience with Helpdesk is always great.

National Retailer

Absolutely effortless and a pleasure to deal with

SEQ Mining Co.

Ticket completed promptly without error

Insolvency firm

Thank you very much Adam. My Monday is now turning into a "happy" Monday.

M&A Lawyers

Fast and quick to response

Global employment compliance specialist

Issue was found and fixed quickly

Lockyer Valley Grower

Good customer focused and well mannered.

Electrical Infrastructure Provider

Fast service

National Skincare Retailer

Great job

Residential Rehabilitation Service

The service is always great and the technical people are human and understand.

Business Equipment Brokers

Best service ever!

Gas Asset Manager

It just happened without asking twice.

Cargo Logistics Provider

Fixed all issues

Quarrying and Haulage Co.

Good advice following listening to the request and finalised in an acceptable time frame.

Global Resource Group

Tommie was very helpful in resolving the problem in a timely manner

Specialist Medical Clinic

Love your work and understand you are busy with so many requests. 🙂

International Fund Management Co

Your speedy work is much appreciated

Global Asset Managers

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We welcome the opportunity to talk to you about your IT Support.

Please call us on 1300 667 871 or fill in the form below and we’ll be in touch quickly.

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