IT Support for Public Transport

“Stable, efficient, and reliable” is how you want people to describe your public transport services. We can help with that.

“Stable, efficient, and reliable”.  That’s how you want people to describe your public transport services.  It’s the same way we describe our IT support.

When you choose us as an IT Partner, you get a team that has experience in your industry, a service desk that resolves issues fast and a “can do” attitude that is refreshing.

Whether we’re your entire IT department or working alongside your internal team to share some of the load, we think we’ll fit right in.

Choose from a fully managed IT service or a standalone service in:

Computer One - IT Support for Construction and Trades

Why use Computer One for Public Transport Support?

When we ask that same question, here’s what transport organisations and others tell us:

“Because no matter how many times we call, you are always polite and patient – very professional”

“Very efficient in response and more than happy to help. The team members are really nice and fix all of our enquiry concerns.”

“Enquiries are actioned quite quickly in relation to their urgency and are followed-up to find out if the fix has worked.”

Those are the kind of comments we hear all the time. The underlying reason we get them is that we deliver on our values. We don’t just provide a service that satisfies our service level agreements – our team members go above and beyond because that’s the fundamental value we prize. Team members are acknowledged for their efforts and measured according to how well they deliver on all our values.

Key Features of our IT Support for Public Transport

  • Direct Transport IT Experience
    Gold Coast Light Rail, Transport for NSW and Thai Airways are some of the brand name clients we have served in recent years.
  • Australian-based Service Desk
    All our team are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.
  • All-inclusive Managed Services
    Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.
  • One-stop IT Shop
    Managed IT Services, Project Services, Procurement. You can get everything you need in the world of IT from Computer One.
  • Fast Resolution
    More than 90% of managed IT service tickets are resolved at the first level of contact, in the first call or email.
  • Nationwide Service Delivery
    We have boots on the ground where you need them in Brisbane, Sydney and Melbourne. Beyond that, we can visit your remote locations as required.
  • Large Team
    38 full-time staff and a cohort of more than 50 specialists around the country are ready to provide the exact service combination you require.
  • We fit with your internal team
    We are past masters at integrating with internal IT teams, freeing your staff from frontline support so they can concentrate on items of strategic importance.
  • Competitive Pricing
    We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).

See what our clients have to say

They love our quick response and friendly team.

Gav is an absolute IT weapon!!

Members Association

Matt was very helpful and personable and was able to get the issue sorted relatively quickly.

Baked Goods Wholesaling

Good Customer service.

Commercial Electrical Contractors

Fast and smooth to use email again-best service.

Mine Management

Very prompt attention

Architectural Firm

Fast efficient service

Investment Management

Michael is great

NFP Counselling Provider

The Issue I was facing was solved by them very efficiently.

Gold Mining Company

Good job Jason and Matt

CSG Project Operator

Very patient.

Junior Mining Company

Issued rectified in a speedy manner.

Body Corporate Manager

Rowell has been very helpful in resolving my issues and a genuine fella to speak to

National Dessert Franchise

10 for Alvin

Food Manufacturer

Great service

Agricultural Group

Ihave had an issue with Teams for quite some time and Christian was able to resolve this easily and quickly.

Outsourced Strata Management

Your team were very prompt and helpful on my issue this morning. Particularly working with my availability of access to the pc.

Commercial Finance Brokers

My experience with Helpdesk is always great.

National Retailer

The problem was fixed

Hydraulic Cylinder Manufacturing

Fast and efficient

Transport Planning Consultants

Best service ever!

Gas Asset Manager

I am able to use my laptop freely now 🙂

National Home Furnishing Retailer

Support was good, and quick response

Cloud Software Provider

Chee assisted to get all the network config working at our new branch site, thank you so much!!

Community Health Services

Worker was patient and helped resolve the issue in a timely manner

Mining Construction Co.

Nick was super efficient and sorted my issue out really quickly. Top bloke

Premium Hospitality Provider

Very fast competent help

Private Office

Quick response, good communication

Transport Analytics Firm

Efficient, willing and competent, great to work with

Recruitment Specialists

Support was great and very patient with me. Thankyou

Gym Chain Operator

He was really helpful and took the time to work out the problems

Emerging Mining Company

Absolutely effortless and a pleasure to deal with

SEQ Mining Co.

Good, quick response

Sprinkler System Manufacturers

It was fix promptly and very easy to deal with on the phone.

Road Construction Co.

Ben has helped me out of a very tough situation quickly, and with great people skills.,

Copper Mining

Great service today Christian. Thank you!

Energy Co.

Fast and quick to response

Global employment compliance specialist

Requested Friday- completed Monday

500+ Staff Agribusiness

Fixed issue quickly.

CSG Project Developer

Quick response - sorted out the problem with VIP user quickly, even when they were set up differently to normal accounts. Well done.

Underground Mining Operators

Got me back up and running, but is still looking into why it happened.

Industrial Engineering firm

Excellent work in resolving my malicious email issue promptly.

International Retail Brand

Communication on the work flow from start to finish was exceptional

PNG Gold Mine

Prompt reply / service

Food Packaging Supply

Solved issue prompt

International Transport Consultants

Computer One has always attended to our computer issues in a timely and professional manner

SEQ Body Corp Manager

Quick response, appreciate the assistance.

Safety Education Provider

Thanks to Travis and Mandy for the prompt responses on my computer's problem.

Corporate Restructuring Advisors

Technicians were very professional and did their best to resolve the issue rapidly, thank you!

PNG Mine Operator

Thanks Gavin, Chee and team for the quick response on this one!

Mineral Exploration Company

Jack helped solve the problem quickly.

Infrastructure Advisory Firm

I had to call to get assistance as had marked one issue as urgent - but once I made contact it was resolved satisfactorily by Tommie

Heavy Engineering Co.

Fast service

National Skincare Retailer

Very helpful and resolved quickly -Amazing 🙂

Housing Support Organisation

Problem was sorted with one phone call

Food Manufacturing

Fast competent service

Family Office

Good advice following listening to the request and finalised in an acceptable time frame.

Global Resource Group

Quick assistance on this one, many thanks,

Global Cargo Operator

Professional and patient, solved the issues easily.

NSW Not for Profit

Thanks so much for the help troubleshooting, and the quick response. Much appreciated!

Private Health Insurer

Actioned straight away and up, running within a few minutes.

SME Finance Specialists

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We welcome the opportunity to talk to you about your IT Support.

Please call us on 1300 667 871 or fill in the form below and we’ll be in touch quickly.

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