IT Support for Industry Groups

Speed and Value. That’s what we bring to Industry Associations and Groups.

We focus on three important outcomes for our membership-based clients:

Information Security – Your brand relies on the support of your members, so protecting their information is critical.

Speed of Support – When something happens, you want support fast – even if it’s just to reassure you we’re already working on it.  

Cost-Efficiency – Every dollar has to deliver value.

Computer One - IT Support for Construction and Trades

Why use Computer One for Industry Group Support?

When we ask that same question, here’s what Industry Groups and other organisations tell us:

“Because no matter how many times we call, you are always polite and patient – very professional”

“Fantastic service!!! Your technician continually worked at finding a solution. I appreciate the service considering the length of time was way more than expected.”

“Outstanding effort. thinking outside the box to find and implement an interim solution as quickly as possible.”

“Your staff member came in, did the change as requested, and we had our new person get right in and start her working day as planned. Thanks for the prompt and professional manner this job was done in.”

Those are the kind of comments we hear all the time. The underlying reason we get them is that we deliver on our values. We don’t just provide a service that satisfies our service level agreements – our team members go above and beyond because that’s the fundamental value we prize. Team members are acknowledged for their efforts and measured according to how well they deliver on all our values.

 

Key Features of our IT Support for Industry Groups

  • Australian-based Service Desk
    All our team are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.
  • All-inclusive Managed Services
    Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.
  • One-stop IT Shop
    Managed IT Services, Project Services, Procurement. You can get everything you need in the world of IT from Computer One.
  • Fast Resolution
    More than 90% of managed IT service tickets are resolved at the first level of contact, in the first call or email.
  • Nationwide Service Delivery
    We have boots on the ground where you need them in Brisbane, Sydney and Melbourne. Beyond that, we can visit your remote locations as required.
  • Large Team
    38 full-time staff and a cohort of more than 50 specialists around the country are ready to provide the exact service combination you require.
  • We fit with your internal team
    We are past masters at integrating with internal IT teams, freeing your staff from frontline support so they can concentrate on items of strategic importance.
  • Long-term IT Roadmap
    Once we get to know your organisation we will jointly deliver an IT Roadmap that aligns your IT services with your business plan, for maximum effectiveness and cost-efficiency.
  • Monthly Reporting
    Detailed monthly reports from your Account Manager help you understand your IT at a level you haven’t experienced before.
  • Competitive Pricing
    We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).

See what our clients have to say

They love our quick response and friendly team.

Prompt reply / service

Food Packaging Supply

Quick and efficient. !

Workforce Management Specialist

Quick and easy

Commercial Flooring Providers

Nick was super efficient and sorted my issue out really quickly. Top bloke

Premium Hospitality Provider

No issues, did what was requested and asked me to check that it was working before logging out of my computer

Metal Fabricator

Love your work and understand you are busy with so many requests. 🙂

International Fund Management Co

Your speedy work is much appreciated

Global Asset Managers

Problem was resolved after a number of phone calls and remote access by IT support.

Forensic Accounting Firm

Problem resolved after lots of troubleshooting

Medical Centre

Thanks for being so responsive and taking the time to understand the issue.

RTO

It just happened without asking twice.

Cargo Logistics Provider

Actioned straight away and up, running within a few minutes.

SME Finance Specialists

Ihave had an issue with Teams for quite some time and Christian was able to resolve this easily and quickly.

Outsourced Strata Management

I am able to use my laptop freely now 🙂

National Home Furnishing Retailer

Jack helped solve the problem quickly.

Infrastructure Advisory Firm

Support was great and very patient with me. Thankyou

Gym Chain Operator

Excellent work in resolving my malicious email issue promptly.

International Retail Brand

Completed quickly and efficiently

Private Member Organisation

Fixed all issues

Quarrying and Haulage Co.

Very quick and efficient service from Kesh!

NFP Advocacy Organisation

Easy, good advice.

Social Housing Provider

Good job Jason and Matt

CSG Project Operator

Jose was friendly, professional and explained what he was doing as he was doing it for my benefit.

Insurance Brokerage

Good job sharepoint gurus 🙂

Mid‑Tier Gas Producer

Knowledgeable and quick to respond to issue - thank you

Mining Workforce Solutions

Good Customer service.

Commercial Electrical Contractors

Good advice following listening to the request and finalised in an acceptable time frame.

Global Resource Group

Michael was very quick to respond and fix my problem

Agricultural Irrigation Systems

Issue is resolved perfectly.

Mining Monitoring Services

Fast efficient service

Investment Management

Computer One has always attended to our computer issues in a timely and professional manner

SEQ Body Corp Manager

Issues resolved promptly and efficiently and appropriate follow up completed

Alcohol & Drug Support

Issue was resolved quickly

Multidisciplinary design studio

Calls are always answered quickly and support is provided with good results.

Equipment Finance Brokerage

Thanks so much for the help troubleshooting, and the quick response. Much appreciated!

Private Health Insurer

Issue was found and fixed quickly

Lockyer Valley Grower

Thanks Gavin, Chee and team for the quick response on this one!

Mineral Exploration Company

Fixed issue quickly.

CSG Project Developer

Quick response, appreciate the assistance.

Safety Education Provider

10 for Alvin

Food Manufacturer

Good speed and accurate execution

Multinational Employment Compliance Authority

Great service today Christian. Thank you!

Energy Co.

Problem solved - Thanks Tom

Senior Advocacy Organisation

Great and prompt service

SEQ Private Club

Fast and efficient service. Problem resolved quickly

Medical Provider

I had to call to get assistance as had marked one issue as urgent - but once I made contact it was resolved satisfactorily by Tommie

Heavy Engineering Co.

Solved issue prompt

International Transport Consultants

Quick assistance on this one, many thanks,

Global Cargo Operator

Fast service

National Skincare Retailer

I was happily assisted until the issue was resolved. Thank you.

Civil Contractor

C1 were on to it quickly. Followed the expected protocols and completed and reported follow up checks.

Environmental Impact Group

Requested Friday- completed Monday

500+ Staff Agribusiness

Very helpful, easy to understand and fixed the problem quickly. Thankyou

QLD Social Enterprise

Your team were very prompt and helpful on my issue this morning. Particularly working with my availability of access to the pc.

Commercial Finance Brokers

The problem was fixed

Hydraulic Cylinder Manufacturing

Best service ever!

Gas Asset Manager

Quick action and assistance to request both online and in person.

Mining Company

A reasonably timely and friendly response thankyou.

Architect

The ticket was resolved in a timely manner which is much appreciated at this time of the year!

Strata Management

Got me back up and running, but is still looking into why it happened.

Industrial Engineering firm

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We welcome the opportunity to talk to you about your IT Support.

Please call us on 1300 667 871 or fill in the form below and we’ll be in touch quickly.

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