IT Support for Industry Groups

Speed and Value. That’s what we bring to Industry Associations and Groups.

We focus on three important outcomes for our membership-based clients:

Information Security – Your brand relies on the support of your members, so protecting their information is critical.

Speed of Support – When something happens, you want support fast – even if it’s just to reassure you we’re already working on it.  

Cost-Efficiency – Every dollar has to deliver value.

Computer One - IT Support for Construction and Trades

Why use Computer One for Industry Group Support?

When we ask that same question, here’s what Industry Groups and other organisations tell us:

“Because no matter how many times we call, you are always polite and patient – very professional”

“Fantastic service!!! Your technician continually worked at finding a solution. I appreciate the service considering the length of time was way more than expected.”

“Outstanding effort. thinking outside the box to find and implement an interim solution as quickly as possible.”

“Your staff member came in, did the change as requested, and we had our new person get right in and start her working day as planned. Thanks for the prompt and professional manner this job was done in.”

Those are the kind of comments we hear all the time. The underlying reason we get them is that we deliver on our values. We don’t just provide a service that satisfies our service level agreements – our team members go above and beyond because that’s the fundamental value we prize. Team members are acknowledged for their efforts and measured according to how well they deliver on all our values.

 

Key Features of our IT Support for Industry Groups

  • Australian-based Service Desk
    All our team are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.
  • All-inclusive Managed Services
    Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.
  • One-stop IT Shop
    Managed IT Services, Project Services, Procurement. You can get everything you need in the world of IT from Computer One.
  • Fast Resolution
    More than 90% of managed IT service tickets are resolved at the first level of contact, in the first call or email.
  • Nationwide Service Delivery
    We have boots on the ground where you need them in Brisbane, Sydney and Melbourne. Beyond that, we can visit your remote locations as required.
  • Large Team
    38 full-time staff and a cohort of more than 50 specialists around the country are ready to provide the exact service combination you require.
  • We fit with your internal team
    We are past masters at integrating with internal IT teams, freeing your staff from frontline support so they can concentrate on items of strategic importance.
  • Long-term IT Roadmap
    Once we get to know your organisation we will jointly deliver an IT Roadmap that aligns your IT services with your business plan, for maximum effectiveness and cost-efficiency.
  • Monthly Reporting
    Detailed monthly reports from your Account Manager help you understand your IT at a level you haven’t experienced before.
  • Competitive Pricing
    We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).

See what our clients have to say

They love our quick response and friendly team.

It just happened without asking twice.

Cargo Logistics Provider

Your team were very prompt and helpful on my issue this morning. Particularly working with my availability of access to the pc.

Commercial Finance Brokers

Nick was super efficient and sorted my issue out really quickly. Top bloke

Premium Hospitality Provider

Support was great and very patient with me. Thankyou

Gym Chain Operator

The service is always great and the technical people are human and understand.

Business Equipment Brokers

Rowell has been very helpful in resolving my issues and a genuine fella to speak to

National Dessert Franchise

Prompt reply / service

Food Packaging Supply

I was happily assisted until the issue was resolved. Thank you.

Civil Contractor

Fast competent service

Family Office

Chee assisted to get all the network config working at our new branch site, thank you so much!!

Community Health Services

Issues resolved promptly and efficiently and appropriate follow up completed

Alcohol & Drug Support

Fixed all issues

Quarrying and Haulage Co.

Thanks to Travis and Mandy for the prompt responses on my computer's problem.

Corporate Restructuring Advisors

Professional and patient, solved the issues easily.

NSW Not for Profit

Great communication and had the problem solved quickly

Carpet Import/Wholesale

Matt was very helpful and personable and was able to get the issue sorted relatively quickly.

Baked Goods Wholesaling

Quick and helpful

International Charity

Friendly, knowledgeable and returned message promptly

Engineering Co.

Very helpful and resolved quickly -Amazing 🙂

Housing Support Organisation

Sagar fixed issue very promptly without any issues

Civil & Mining Staffing

Completed quickly and efficiently

Private Member Organisation

Thank you, working now.

SEQ Strata Manager

10 for Alvin

Food Manufacturer

Ihave had an issue with Teams for quite some time and Christian was able to resolve this easily and quickly.

Outsourced Strata Management

Knowledgeable and quick to respond to issue - thank you

Mining Workforce Solutions

Thanks so much for the help troubleshooting, and the quick response. Much appreciated!

Private Health Insurer

I am able to use my laptop freely now 🙂

National Home Furnishing Retailer

Matt was a great help, the system is running great

Baking Goods Supply

Exceptional customer service

Corporate Turnaround Specialists

Fast efficient service

Investment Management

He was really helpful and took the time to work out the problems

Emerging Mining Company

Nicholas was great to deal with.

Global Ag Supplier

Problem was resolved after a number of phone calls and remote access by IT support.

Forensic Accounting Firm

Requested Friday- completed Monday

500+ Staff Agribusiness

Good job sharepoint gurus 🙂

Mid‑Tier Gas Producer

Professional service. Appreciate it. Cheers

Junior Mining Co.

Solved issue prompt

International Transport Consultants

Quick reply

Institutional-Scale Grower

Good customer focused and well mannered.

Electrical Infrastructure Provider

Fast and efficient service. Problem resolved quickly

Medical Provider

Quick response, good communication

Transport Analytics Firm

Great service

Agricultural Group

Ticket completed promptly without error

Insolvency firm

Daniel was excellent

Underwriting Insurers

Computer One has always attended to our computer issues in a timely and professional manner

SEQ Body Corp Manager

A reasonably timely and friendly response thankyou.

Architect

Quick assistance on this one, many thanks,

Global Cargo Operator

Responded quickly and fixed the problem, thanks

Childcare Centre Group

I had to call to get assistance as had marked one issue as urgent - but once I made contact it was resolved satisfactorily by Tommie

Heavy Engineering Co.

Fixed issue quickly.

CSG Project Developer

The problem was resolved, but it took going to Level 2.

Commercial Risk Insurer

Good speed and accurate execution

Multinational Employment Compliance Authority

Very patient.

Junior Mining Company

A successful outcome of being able to login remotely

ASX Miner

Excellent work in resolving my malicious email issue promptly.

International Retail Brand

Fast and efficient

Transport Planning Consultants

Quick and efficient. !

Workforce Management Specialist

Excellent response and finalize the issue.

SEQ Construction Firm

Great service today Christian. Thank you!

Energy Co.

Quick action and assistance to request both online and in person.

Mining Company

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We welcome the opportunity to talk to you about your IT Support.

Please call us on 1300 667 871 or fill in the form below and we’ll be in touch quickly.

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