Managed IT Service Providers Brisbane, Sydney, Melbourne, Australia

We’re a Managed IT Service provider for mid-size organisations (20 – 1000 staff).

We offer world-class levels of service, respond quickly when you need us, proactively reduce the issues that cause support requests and develop a long-term strategy to support your business goals as part of our service.

If you’re choosing a new Managed IT service provider, here’s why you should consider Computer One.

Managed IT Service Providers. A C1 team member holds a Laptop and smiles at the camera

Key Service Features

Australian-Based Service Desk

All our staff are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.

All-inclusive Service

Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.

Fast Resolution

More than 90% of managed IT service tickets are resolved at the first level of contact, in the first call or email.

Industry Experience

It’s likely that we already have direct experience in your industry. Check out our Industry Expertise section for specific examples.

Nationwide Service Delivery

From dustless CBD data centres to deserts and tropical jungles. We deliver the IT service you need, wherever you need it.

Large Team

38 full-time staff and a cohort of more than 50 specialists around the country ready to provide the exact service combination you require.

Internal IT Integration

We are past masters at integrating with internal IT teams, freeing your staff from frontline support while keeping end-user satisfaction high

Competitive Price

We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).

World-class Service is Standard

The international benchmark for client satisfaction with Managed IT Services is the Net Promoter Score. It’s the same, standardised question no matter where you go: “On a scale from 1-10, how likely would you be to refer our service to colleagues and friends?”

We regularly test and benchmark our NPS against the best IT providers in the world, and our score rivals and exceeds them every month. Our service levels are, quite honestly, World-Class.

We’re very proud and have worked hard to achieve it. It’s your promise of excellent service.

These brands trust our Managed IT Services

SV Partners

“I put Computer One to the test against four other major providers and thirteen niche technology companies when looking for a long-term managed service partner for our business.

I chose Computer One because of all the companies who participated, only they gave us the level of redundancy and resilience I was after. Their solution was the most technically robust of all the vendors and only they picked-up all our requirements. They were also very price competitive.

Since their re-appointment Computer One has completed a major migration project, consolidated 8 separate phone system providers into one which has halved our phone bill and continued to manage a helpdesk which allows me to be much more strategic in my work.

I am very, very happy with their service.”

Nathanael Harris

IT Manager