We provide a comprehensive array of managed IT security services. Each addresses a specific security requirement.
Whether you want us to handle the whole of your security operation, test your attack preparedness, provide advanced consulting or deliver a specific part of your defence, we’re the go-to team for the job.
Our cyber security expertise and 24 x 7 support capabilities make us the managed security services provider you can rely on.
Computer One maintains a team of experts ready to deliver the managed security service you want.
What are managed security service providers?
Managed security service providers specialise in monitoring and managing your company’s information and data. Your managed security services provider will be responsible for cyber security services, such as threat detection and response for IT infrastructure and desktop or mobile endpoints. Security monitoring gives you advanced threat intelligence and helps to protect your data from unauthorised access and cyber attacks.
We can provide all of the above and more for your business. We can monitor your organisation on a 24/7 availability basis, making us ready to assist with any issues or incident response whenever you need it. Your business has never been safer than with our expert technicians working around the clock to ensure your protection.
Managed IT Security Services
Computer One can address any security concerns!
BROWSE COMPUTER ONE’S SERVICES
Security as a Service
Security as a Service
The all-in-one managed security service. We take responsibility for preparation, detection and remediation of any security incident.
Advanced consulting to investigate security breaches or detect the potential for breaches by external and internal attackers.
Security Awareness Training
Security Awareness Training
Harden the human layer in your organisation with advanced security training. Pinpoint the most vulnerable staff, train them to resist attacks and monitor the results.
The Australian Government’s No. 1 recommended strategy for preventing malicious cyber-attacks. Secure your company from the actions of unauthorised software.
Security beyond the desktop or mobile device. Our dedicated security team will protect all the layers of your network from intrusion, denial of service and exfiltration of data.
We never followed our peers who sought to provide cheaper rates by moving their Service Desks overseas. Although prices dropped, so did their service levels.
It didn’t work and now the trend is reversing. More and more clients are seeking out companies with Australian-based service desks because their current provider’s cheaper rates are being offset by inefficiencies in communication and slow problem resolution.
We maintain Australian-based technical staff. They speak and write clearly with no international delay. What’s more, if you’re a Complete Care Managed Services client, when you need someone on-site, we’ll turn up quickly and sort out the issue in-person.
You can’t do that from a different timezone!
Two decades of experience
Computer One is more than twenty years old. Our client retention rate is strong and our processes are proven to work.
The team is made up of many senior engineers who have been with the company for more than 5 years as well as fresh-faced staff just beginning their IT journey. Older staff mentor the younger ones in our values.
We have dealt with just about every industry and conquered just about every challenge in IT over time. And we’ve covered much of Australia and Southeast Asia too. From the most high-tech data centres to outback mining operations, the streets of Singapore and the muddy jungles of PNG.
When you’re looking to switch providers, we would like to think we’re a strong candidate.
Our Security Experience
Picture this scenario:
Your senior system administrator has just had a boiling-hot argument with your CFO over some alleged improprieties and quit.
It’s been coming for some time. On the way out, he sneers and says “good luck”…
You immediately realise that he’s had weeks to prepare for this moment. Who knows what kind of mischief he’s capable of, even after he’s gone?
All your data, your backups and your email system. Even your phones. What might someone with the right level of authority be able to do to interrupt your business?
It happens. We know because we have been the company called in to immediately cut off his access, to find the holes that he’s placed in your network and fix the damage. To provide our client with peace of mind that there’s no further risk.
We are a full-service managed security provider. In the past we have forcibly taken over networks inside 24 hours of notification. We have totally blocked malware and advanced threats from operating on client systems. We’ve been tasked with proactively identifying security weaknesses and repairing them before they’re exploited. We train your staff to resist social engineering attacks and we provide regular updates on your security posture.
World-Class Service is Standard
The international benchmark for client satisfaction with IT security services is the Net Promoter Score. It’s the same, standardised question no matter where you go: “On a scale from 1-10, how likely would you be to refer our service to colleagues and friends?”
We regularly test and benchmark our NPS against the best IT providers in the world, and our score rivals and exceeds them every month. Our Managed IT Service is quite honestly, World-Class.
We’re very proud and have worked hard to achieve it. It’s your promise of excellent service from our IT company.
It’s also what leads to testimonials like these…
Managed Security Services FAQs
Do I need a managed security service provider if my business already has an IT department?
Though your IT department may be perfectly capable of handling most issues, you should still have a managed IT security provider to supplement your in-house resources. Computer One can work alongside your in-house IT team, providing extra tools and expertise, and an added layer of protection in your security program.
Is there a difference between a managed services provider and a managed security services provider?
Actually, there is a difference. A managed services provider only gives operational support and basic security to IT systems and software, whereas a managed security services provider offers specialist security services countering a wider range of threats to your information security systems. Lucky for you, Computer One offers both.
1300 667 871 or +61 7 3220 0352
Level 5, 488 Queen Street, Brisbane, QLD 4000
Level 21, 133 Castlereigh Street, Sydney, NSW 2000
Level 28, 303 Collins Street, Melbourne, VIC 3000