Retail IT Support

They choose to work with us because we can plug into their existing teams OR manage every aspect of IT.

We can cover the range of opening hours, timezones and fluctuating support volumes typical of the Retail environment more efficiently and with guaranteed performance levels. All from an Australian-based support team.

We manage IT services for brands like Rivers, Noni B and Andersens Flooring.

Let’s talk about what we could do for you.

We can cover the range of opening hours, timezones and fluctuating support volumes typical of the Retail environment.

Why Computer One?

Because we understand Retail IT Support, we’re fast, we communicate clearly and we provide frequent updates when we’re solving problems. And on top of that, our pricing makes us really good value!

But the best reason is that we measure our team on how well they align to our company values. We ensure they don’t just go through the motions of computer support without solving the underlying issues – we expect them to test it from the user’s perspective and go above and beyond every time it’s required.

Because we focus on those behaviours that align to our values, we’ve built a team that is unsurpassed in the market. That’s why you should use Computer One.

Key Service of our IT Support for Transport and Logistics Service

Australian-based Service Desk

All our team are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.

All-inclusive Managed Services

Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.

One-stop IT Shop

Managed IT Services, Project Services, Procurement. You can get everything you need in the world of IT from Computer One.

Fast Resolution

More than 90% of managed IT service tickets are resolved at the first level of contact, in the first call or email.

Nationwide Service Delivery

We have boots on the ground where you need them in Brisbane, Sydney and Melbourne. Beyond that, we can visit your remote locations as required.

Large Team

38 full-time staff and a cohort of more than 50 specialists around the country are ready to provide the exact service combination you require.

We fit with your internal team

We are past masters at integrating with internal IT teams, freeing your staff from frontline support so they can concentrate on items of strategic importance.

Competitive Pricing

We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).