IT Support for Retail Australia-wide

Reliable and proven retail IT managed services for your brand.

Our clients choose to work with us because we can plug into their existing teams OR manage every aspect of their IT.

We can cover the range of opening hours, time zones and fluctuating support volumes typical of the Retail environment more efficiently and with assured performance levels. All from an Australian-based support team.

With proactive monitoring, an in-depth understanding of retail systems and the latest retail technology, we can provide reliable and proven retail IT managed services for your brand.

We manage IT services for brands like Rivers, Laser Clinics Australia and Andersens Flooring.

Information Security

Application Development

Managed Networks

Business Transformation

Technology Strategy

Cloud Services

Computer One - IT Support for Legal Firms

What makes Computer One the right choice for IT Support for Retail Services?

Because we understand the retail industry and Retail IT Support, we’re fast, we communicate clearly and we provide frequent updates when we’re solving problems. We’re a managed service provider that brands trust with their retail operations. And on top of that, our pricing makes us really good value!

But the best reason is that we measure our team on how well they align to our company values. We ensure they don’t just go through the motions of computer support without solving the underlying issues – we expect them to test it from the user’s perspective and go above and beyond every time.

Because we focus on those behaviours that align to our values, we’ve built a team that is unsurpassed in the market. That’s why you should use Computer One.

Key Features of our IT Support for Retail

Australian-Based Service Desk
All our team are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.
All-inclusive Managed Services
Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service, IT strategy and more are all included.
One-Stop IT Shop
Managed IT Services, Project Services, Procurement. You can get everything you need in the world of IT from Computer One.
Fast Resolution
More than 70% of managed IT service tickets are resolved at the first level of contact. We work hard to ensure consistent results across your retail business.

Nationwide Service Delivery
We have boots on the ground where you need them in Brisbane, Sydney and Melbourne. Beyond that, we can visit your remote locations as required.
Large Team
38 full-time staff and a cohort of over 50 specialists nationwide are ready to deliver the modern IT support your retail operations need.
Integrated IT Operations
We integrate seamlessly with internal IT teams, taking on frontline support so your staff can focus on strategic priorities.
Competitive Pricing
We regularly test the market and usually place in the 70th percentile on cost—offering top-tier value, not just low prices.

See what our clients have to say

They love our quick response and friendly team.

I was happily assisted until the issue was resolved. Thank you.

Civil Contractor

Friendly, knowledgeable and returned message promptly

Engineering Co.

Good Customer service.

Commercial Electrical Contractors

Fast and smooth to use email again-best service.

Mine Management

A reasonably timely and friendly response thankyou.

Architect

Quick reply

Institutional-Scale Grower

Great outcome - did what I needed. On point! Many thanks

Cloud Technology Specialists

Daniel was excellent

Underwriting Insurers

Worker was patient and helped resolve the issue in a timely manner

Mining Construction Co.

Issue was found and fixed quickly

Lockyer Valley Grower

A successful outcome of being able to login remotely

ASX Miner

Very fast competent help

Private Office

The Issue I was facing was solved by them very efficiently.

Gold Mining Company

Professional and patient, solved the issues easily.

NSW Not for Profit

Excellent work in resolving my malicious email issue promptly.

International Retail Brand

Nicholas was great to deal with.

Global Ag Supplier

Matt was a great help, the system is running great

Baking Goods Supply

Fixed issue quickly.

CSG Project Developer

Quick assistance on this one, many thanks,

Global Cargo Operator

I have found the Technical support provided is exceptional

Mortgage Broker

Good, quick response

Sprinkler System Manufacturers

Knowledgeable and quick to respond to issue - thank you

Mining Workforce Solutions

Excellent response and finalize the issue.

SEQ Construction Firm

Great work

Oracle Primavera Specialists

Quick action and assistance to request both online and in person.

Mining Company

Professional service. Appreciate it. Cheers

Junior Mining Co.

10 for Alvin

Food Manufacturer

Fast and efficient service. Problem resolved quickly

Medical Provider

C1 were on to it quickly. Followed the expected protocols and completed and reported follow up checks.

Environmental Impact Group

Rowell has been very helpful in resolving my issues and a genuine fella to speak to

National Dessert Franchise

Michael is great

NFP Counselling Provider

Prompt action, well done

QLD RTO

Efficient, willing and competent, great to work with

Recruitment Specialists

Problem was sorted with one phone call

Food Manufacturing

Good speed and accurate execution

Multinational Employment Compliance Authority

Love your work and understand you are busy with so many requests. 🙂

International Fund Management Co

Good job Jason and Matt

CSG Project Operator

Very helpful and fast response time.

National Beauty Chain

Fast and quick to response

Global employment compliance specialist

I had to call to get assistance as had marked one issue as urgent - but once I made contact it was resolved satisfactorily by Tommie

Heavy Engineering Co.

The problem was fixed

Hydraulic Cylinder Manufacturing

Issued rectified in a speedy manner.

Body Corporate Manager

Quick response, good communication

Transport Analytics Firm

Quick to diagnose the issue and resolve it

NSW Charity

Instant service

Industrial Gas Supplier

License was applied quickly and user did not lose productivity

Project Builders

Prompt reply / service

Food Packaging Supply

Absolutely effortless and a pleasure to deal with

SEQ Mining Co.

Exceptional customer service

Corporate Turnaround Specialists

Problem resolved after lots of troubleshooting

Medical Centre

My experience with Helpdesk is always great.

National Retailer

Actioned straight away and up, running within a few minutes.

SME Finance Specialists

Communication on the work flow from start to finish was exceptional

PNG Gold Mine

Daniel saved the day and me a huge amount of stress. Problem fixed in no time. Thank you

Mental‑health Support Provider

Completed quickly and efficiently

Private Member Organisation

Fixed all issues

Quarrying and Haulage Co.

Thank you very much Adam. My Monday is now turning into a "happy" Monday.

M&A Lawyers

Fast efficient service

Investment Management

Your team were very prompt and helpful on my issue this morning. Particularly working with my availability of access to the pc.

Commercial Finance Brokers

Got me back up and running, but is still looking into why it happened.

Retail IT Managed Services

We support some of Australia’s most well-known and active retail brands.