IT Support for Retail Australia-wide

Reliable and proven retail IT managed services for your brand.

Our clients choose to work with us because we can plug into their existing teams OR manage every aspect of their IT.

We can cover the range of opening hours, time zones and fluctuating support volumes typical of the Retail environment more efficiently and with assured performance levels. All from an Australian-based support team.

With proactive monitoring, an in-depth understanding of retail systems and the latest retail technology, we can provide reliable and proven retail IT managed services for your brand.

We manage IT services for brands like Rivers, Laser Clinics Australia and Andersens Flooring.

Information Security

Application Development

Managed Networks

Business Transformation

Technology Strategy

Cloud Services

Computer One - IT Support for Legal Firms

What makes Computer One the right choice for IT Support for Retail Services?

Because we understand the retail industry and Retail IT Support, we’re fast, we communicate clearly and we provide frequent updates when we’re solving problems. We’re a managed service provider that brands trust with their retail operations. And on top of that, our pricing makes us really good value!

But the best reason is that we measure our team on how well they align to our company values. We ensure they don’t just go through the motions of computer support without solving the underlying issues – we expect them to test it from the user’s perspective and go above and beyond every time.

Because we focus on those behaviours that align to our values, we’ve built a team that is unsurpassed in the market. That’s why you should use Computer One.

Key Features of our IT Support for Retail

Australian-Based Service Desk
All our team are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.
All-inclusive Managed Services
Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service, IT strategy and more are all included.
One-Stop IT Shop
Managed IT Services, Project Services, Procurement. You can get everything you need in the world of IT from Computer One.
Fast Resolution
More than 70% of managed IT service tickets are resolved at the first level of contact. We work hard to ensure consistent results across your retail business.

Nationwide Service Delivery
We have boots on the ground where you need them in Brisbane, Sydney and Melbourne. Beyond that, we can visit your remote locations as required.
Large Team
38 full-time staff and a cohort of over 50 specialists nationwide are ready to deliver the modern IT support your retail operations need.
Integrated IT Operations
We integrate seamlessly with internal IT teams, taking on frontline support so your staff can focus on strategic priorities.
Competitive Pricing
We regularly test the market and usually place in the 70th percentile on cost—offering top-tier value, not just low prices.

See what our clients have to say

They love our quick response and friendly team.

Quick assistance on this one, many thanks,

Global Cargo Operator

My experience with Helpdesk is always great.

National Retailer

Daniel was excellent

Underwriting Insurers

Michael is great

NFP Counselling Provider

It just happened without asking twice.

Cargo Logistics Provider

Quick and helpful

International Charity

Good, quick response

Sprinkler System Manufacturers

Great and prompt service

SEQ Private Club

Tommie was very helpful in resolving the problem in a timely manner

Specialist Medical Clinic

Matt was a great help, the system is running great

Baking Goods Supply

Nick was super efficient and sorted my issue out really quickly. Top bloke

Premium Hospitality Provider

Good job Jason and Matt

CSG Project Operator

Responded quickly and fixed the problem, thanks

Childcare Centre Group

Thanks for the quick response

Global workforce compliance expert

Good Customer service.

Commercial Electrical Contractors

Easy, good advice.

Social Housing Provider

The problem was fixed

Hydraulic Cylinder Manufacturing

Issues resolved promptly and efficiently and appropriate follow up completed

Alcohol & Drug Support

Quick and easy

Commercial Flooring Providers

Friendly, knowledgeable and returned message promptly

Engineering Co.

Good job sharepoint gurus 🙂

Mid‑Tier Gas Producer

Rowell has been very helpful in resolving my issues and a genuine fella to speak to

National Dessert Franchise

I have found the Technical support provided is exceptional

Mortgage Broker

Very helpful and resolved quickly -Amazing 🙂

Housing Support Organisation

Daniel saved the day and me a huge amount of stress. Problem fixed in no time. Thank you

Mental‑health Support Provider

Good customer focused and well mannered.

Electrical Infrastructure Provider

Love your work and understand you are busy with so many requests. 🙂

International Fund Management Co

Quick action and assistance to request both online and in person.

Mining Company

Solved quickly.

Environmental Services

Very helpful when one is not completely computer savvy

National Logistics Provider

Thanks so much for the help troubleshooting, and the quick response. Much appreciated!

Private Health Insurer

Ben has helped me out of a very tough situation quickly, and with great people skills.,

Copper Mining

The service is always great and the technical people are human and understand.

Business Equipment Brokers

I am able to use my laptop freely now 🙂

National Home Furnishing Retailer

No issues, did what was requested and asked me to check that it was working before logging out of my computer

Metal Fabricator

Very patient.

Junior Mining Company

License was applied quickly and user did not lose productivity

Project Builders

Very helpful and fast response time.

National Beauty Chain

Completed quickly and efficiently

Private Member Organisation

Absolutely effortless and a pleasure to deal with

SEQ Mining Co.

Communication on the work flow from start to finish was exceptional

PNG Gold Mine

Thanks for being so responsive and taking the time to understand the issue.

RTO

Great job

Residential Rehabilitation Service

Ticket completed promptly without error

Insolvency firm

Thank you, working now.

SEQ Strata Manager

Great service today Christian. Thank you!

Energy Co.

Very helpful and patient. Very satisfied

SME Accounting Practice

Solved issue prompt

International Transport Consultants

Fast and easy!

Safety RTO

Problem resolved after lots of troubleshooting

Medical Centre

Your team were very prompt and helpful on my issue this morning. Particularly working with my availability of access to the pc.

Commercial Finance Brokers

Thank you very much Adam. My Monday is now turning into a "happy" Monday.

M&A Lawyers

Thank you for setting up our new computer for our new team member Natalie

Childhood Education

Got me back up and running, but is still looking into why it happened.

Industrial Engineering firm

Prompt reply / service

Food Packaging Supply

Responsive and problem appears to be fixed.

Integrated Energy Operator

Very quick and efficient service from Kesh!

NFP Advocacy Organisation

Thanks to Travis and Mandy for the prompt responses on my computer's problem.

Corporate Restructuring Advisors

Issued rectified in a speedy manner.

Body Corporate Manager

Requested Friday- completed Monday

Retail IT Managed Services

We support some of Australia’s most well-known and active retail brands.