Retail IT Support

They choose to work with us because we can plug into their existing teams OR manage every aspect of IT.

We can cover the range of opening hours, timezones and fluctuating support volumes typical of the Retail environment more efficiently and with guaranteed performance levels. All from an Australian-based support team.

We manage IT services for brands like Rivers, Noni B and Andersens Flooring.

Let’s talk about what we could do for you.

We can cover the range of opening hours, timezones and fluctuating support volumes typical of the Retail environment.

Retail IT Support. a mobile EFTPOS scanner accepts a card transaction

Why Computer One?

Because we understand Retail IT Support, we’re fast, we communicate clearly and we provide frequent updates when we’re solving problems. And on top of that, our pricing makes us really good value!

But the best reason is that we measure our team on how well they align to our company values. We ensure they don’t just go through the motions of computer support without solving the underlying issues – we expect them to test it from the user’s perspective and go above and beyond every time it’s required.

Because we focus on those behaviours that align to our values, we’ve built a team that is unsurpassed in the market. That’s why you should use Computer One.

Key Service of our IT Support for Transport and Logistics Service

Australian-based Service Desk

All our team are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.

All-inclusive Managed Services

Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.

One-stop IT Shop

Managed IT Services, Project Services, Procurement. You can get everything you need in the world of IT from Computer One.

Fast Resolution

More than 90% of managed IT service tickets are resolved at the first level of contact, in the first call or email.

Nationwide Service Delivery

We have boots on the ground where you need them in Brisbane, Sydney and Melbourne. Beyond that, we can visit your remote locations as required.

Large Team

38 full-time staff and a cohort of more than 50 specialists around the country are ready to provide the exact service combination you require.

We fit with your internal team

We are past masters at integrating with internal IT teams, freeing your staff from frontline support so they can concentrate on items of strategic importance.

Competitive Pricing

We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).

These clients trust our Managed IT Support for the Retail Industry.

Specialty Fashion Group

“It was important to us to find an Australian-based support team that could fit with and complement our internal IT team, then scale with us over time. We found that in Computer One.”

Sean Ellaby

Group Head of IT Operations

Specialty Fashion Group

“I’d describe Computer One as thorough, competent and collaborative.

They provide a fantastic end-to-end support service. One of their best features is how professional and courteous they are regardless of our end users’ skills or how often Computer One needs to speak to them to resolve an issue.

They’re always diligent at finding out the root cause of a matter, not just providing a quick fix.

They’re also completely transparent. When they make a mistake they acknowledge it and resolve it so it doesn’t happen again.

It was important to us to find an Australian-based support team that could fit with and complement our internal IT team, then scale with us over time. We found that in Computer One.

I’m looking forward to continuing our relationship and I encourage you to consider them as well.”

Sean Ellaby

Group Head of IT Operations

Discount Superstores Group Pty Ltd (Crazy Clarks and Sam’s Warehouse)

“My message to other IT Directors is, you can rely on Computer One to understand the job, lead the way and scale to perform the work without issue.

I’m confident that you will reflect very positively on your decision to appoint them.”

Dave Hartwich

General Manager – IT

Andersens

“Computer One is what I’d describe as a true partner to the business, proactively working with us to solve problems or create opportunities rather than merely providing a service.

The overarching deliverable of their service is value for money.”

Andrew Smith

CFO

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