Retail IT Managed Services

We support some of Australia’s most well-known and active retail brands.

Reliable and proven retail IT managed services for your brand.

Our clients choose to work with us because we can plug into their existing teams OR manage every aspect of their IT.

We can cover the range of opening hours, time zones and fluctuating support volumes typical of the Retail environment more efficiently and with assured performance levels. All from an Australian-based support team.

With proactive monitoring, an in-depth understanding of retail systems and the latest retail technology, we can provide reliable and proven retail IT managed services for your brand.

We manage IT services for brands like Rivers, Laser Clinics Australia and Andersens Flooring.

Computer One - IT Support for Legal Firms

What makes Computer One the right choice for IT Support for Retail Services?

Because we understand the retail industry and Retail IT Support, we’re fast, we communicate clearly and we provide frequent updates when we’re solving problems. We’re a managed service provider that brands trust with their retail operations. And on top of that, our pricing makes us really good value!

But the best reason is that we measure our team on how well they align to our company values. We ensure they don’t just go through the motions of computer support without solving the underlying issues – we expect them to test it from the user’s perspective and go above and beyond every time.

Because we focus on those behaviours that align to our values, we’ve built a team that is unsurpassed in the market. That’s why you should use Computer One.

Key Features of our IT Support for Retail

  • Australian-Based Service Desk
    All our team are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.
  • All-inclusive Managed Services
    Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service, IT strategy and more are all included.
  • One-Stop IT Shop
    Managed IT Services, Project Services, Procurement. You can get everything you need in the world of IT from Computer One.
  • Fast Resolution
    More than 70% of managed IT service tickets are resolved at the first level of contact. We work hard to ensure consistent results across your retail business.
  • Nationwide Service Delivery
    We have boots on the ground where you need them in Brisbane, Sydney and Melbourne. Beyond that, we can visit your remote locations as required.
  • Large Team
    38 full-time staff and a cohort of over 50 specialists nationwide are ready to deliver the modern IT support your retail operations need.
  • Integrated IT Operations
    We integrate seamlessly with internal IT teams, taking on frontline support so your staff can focus on strategic priorities.
  • Competitive Pricing
    We regularly test the market and usually place in the 70th percentile on cost—offering top-tier value, not just low prices.

See what our clients have to say

They love our quick response and friendly team.

I am able to use my laptop freely now 🙂

National Home Furnishing Retailer

Computer One has always attended to our computer issues in a timely and professional manner

SEQ Body Corp Manager

Fixed all issues

Quarrying and Haulage Co.

Nick was super efficient and sorted my issue out really quickly. Top bloke

Premium Hospitality Provider

Ben has helped me out of a very tough situation quickly, and with great people skills.,

Copper Mining

Matt was a great help, the system is running great

Baking Goods Supply

Your speedy work is much appreciated

Global Asset Managers

The ticket was resolved in a timely manner which is much appreciated at this time of the year!

Strata Management

Instant service

Industrial Gas Supplier

My experience with Helpdesk is always great.

National Retailer

Professional service. Appreciate it. Cheers

Junior Mining Co.

Friendly, knowledgeable and returned message promptly

Engineering Co.

10 for Alvin

Food Manufacturer

Solved quickly.

Environmental Services

Professional and patient, solved the issues easily.

NSW Not for Profit

Fixed issue quickly.

CSG Project Developer

The problem was fixed

Hydraulic Cylinder Manufacturing

The Issue I was facing was solved by them very efficiently.

Gold Mining Company

Got me back up and running, but is still looking into why it happened.

Industrial Engineering firm

Fast and smooth to use email again-best service.

Mine Management

Actioned straight away and up, running within a few minutes.

SME Finance Specialists

Very helpful and patient. Very satisfied

SME Accounting Practice

Fast competent service

Family Office

Very helpful, easy to understand and fixed the problem quickly. Thankyou

QLD Social Enterprise

Issue is resolved perfectly.

Mining Monitoring Services

Very helpful and fast response time.

National Beauty Chain

Vinny was so helpful as always.

Capital Equipment Lenders

Fast and efficient service. Problem resolved quickly

Medical Provider

Michael was very quick to respond and fix my problem

Agricultural Irrigation Systems

Because the problem is finally fixed and my day is so much more productive and less stressful. Thank you again.

QLD Law Firm

Excellent work in resolving my malicious email issue promptly.

International Retail Brand

Good speed and accurate execution

Multinational Employment Compliance Authority

Absolutely effortless and a pleasure to deal with

SEQ Mining Co.

Excellent response and finalize the issue.

SEQ Construction Firm

Technicians were very professional and did their best to resolve the issue rapidly, thank you!

PNG Mine Operator

I have found the Technical support provided is exceptional

Mortgage Broker

Good job Jason and Matt

CSG Project Operator

Quick and efficient. !

Workforce Management Specialist

Daniel saved the day and me a huge amount of stress. Problem fixed in no time. Thank you

Mental‑health Support Provider

Very prompt attention

Architectural Firm

Quick response, good communication

Transport Analytics Firm

Thanks so much for the help troubleshooting, and the quick response. Much appreciated!

Private Health Insurer

Problem was sorted with one phone call

Food Manufacturing

Michael is great

NFP Counselling Provider

Thanks for being so responsive and taking the time to understand the issue.

RTO

Quick and easy

Commercial Flooring Providers

Matt was very helpful and personable and was able to get the issue sorted relatively quickly.

Baked Goods Wholesaling

Thanks for the quick response

Global workforce compliance expert

It was fix promptly and very easy to deal with on the phone.

Road Construction Co.

The service is always great and the technical people are human and understand.

Business Equipment Brokers

Issue was resolved quickly

Multidisciplinary design studio

Thank you for setting up our new computer for our new team member Natalie

Childhood Education

Promptly fixed the issue

Farm Irrigation Suppliers

Nicholas was great to deal with.

Global Ag Supplier

Communication on the work flow from start to finish was exceptional

PNG Gold Mine

Great outcome - did what I needed. On point! Many thanks

Cloud Technology Specialists

The problem was resolved, but it took going to Level 2.

Commercial Risk Insurer

I was happily assisted until the issue was resolved. Thank you.

Civil Contractor

Very quick and efficient service from Kesh!

NFP Advocacy Organisation

Thank you, working now.

SEQ Strata Manager

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We welcome the opportunity to talk to you about your IT Support.

Please call us on 1300 667 871 or fill in the form below and we’ll be in touch quickly.

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