At Computer One, we deliver far more than day-to-day ICT services. We recognise that meaningful service begins with a genuine understanding of how technology enables your people, processes, and strategic goals. From the outset, we invest the time to learn which systems are mission-critical, where key dependencies exist, how IT underpins your competitive advantage and what support your strategic business plan needs from your IT function.
This detailed insight shapes every aspect of our service delivery — from tailored network architecture, cybersecurity frameworks, software development, AI and automation, to strategic procurement, actionable reporting and board-level advisory. Our role is not simply to maintain stability, but to actively position technology as a driver of growth and operational excellence within your organisation with a key focus on governance and security.
Every project or solution to a support request is tested as though we were the end-user ourselves. We take pride in communicating outcomes clearly, solving issues thoroughly, delivering a positive experience for your team and a solution-oriented approach across all engagements. This commitment to quality and client experience is reflected in our world-class Net Promoter Score, which consistently exceeds +70 on a rolling 30-day basis, universally regarded as world-class.
Long ago we learned to look beyond our team members’ abilities to hit a deadline or handle a certain number of help requests in a day. Those are just compliance measures. By themselves, they don’t indicate that a good quality service has been delivered or that a client’s underlying IT issues have been resolved.
Instead, we measure and manage something far more enduring: the behaviours that embody our values. By focusing on how our team members work, not just what they achieve, we ensure that our clients consistently receive a service experience that is proactive, effective, even delightful.
It is through the consistent application of these values that Computer One delivers a service experience recognised at world-class levels. Our team leaders and managers look for and reward demonstrations of these and other value-aligned behaviours to drive the continual improvement of our company culture and client satisfaction.
The values that define our team include:
The international benchmark for client satisfaction with IT Services of all kinds is the Net Promoter Score. It’s the same, standardised question no matter where you go: “On a scale from 1-10, how likely would you be to refer our service to colleagues and friends?”
We regularly test and benchmark our NPS against the best IT providers in the world, and our score rivals and exceeds them every month. Our IT services are, quite honestly, World-Class.
We’re very proud and have worked hard to achieve it. It’s our promise of excellent service to you.
We are proud to work with many vendor partners. Here’s a small selection of our most important partners and suites.
