We provide IT Services to some of Australia’s most well-known brands in consumer and corporate circles. They trust us to keep their businesses operating smoothly, no matter what the challenge.
Our teams based in Brisbane, Sydney and Melbourne, plus a cohort of 50 external specialists cater to their requirements across the country, from CBD locations to dusty mine sites and even as far afield as the jungles of PNG.
We provide a full complement of IT Services. That means we excel at any aspect of IT, from a friendly voice on the phone when you have a problem to an experienced pair of hands installing Wi-Fi on a mine site. All the design, the equipment, deployment and the ongoing support can be sourced from one company.
If you’re looking at switching from another IT services provider, here’s why you should consider Computer One.
Great IT Services begin with Great Values
Long ago we learned to look beyond our team members’ abilities to hit a deadline or handle a certain number of help requests in a day. Those are just compliance measures. They don’t indicate that a good quality service has been delivered or that a client’s underlying IT issues have been resolved.
Now, we measure and manage something far more meaningful – behaviours linked to values. Team members that display the following values are better at solving client problems at the first attempt, better at communicating, and leave our clients a better service impression. So we measure, encourage and reward these behaviours.
That’s why you always receive World-class service at Computer One.
World-class Service is Standard
The international benchmark for client satisfaction with Managed IT Services is the Net Promoter Score. It’s the same, standardised question no matter where you go: “On a scale from 1-10, how likely would you be to refer our service to colleagues and friends?”
We regularly test and benchmark our NPS against the best IT providers in the world, and our score rivals and exceeds them every month. Our service levels are, quite honestly, World-Class.
We’re very proud and have worked hard to achieve it. It’s your promise of excellent service.
We provide IT Support in Brisbane for these brands
“I put Computer One to the test against four other major providers and thirteen niche technology companies when looking for a long-term managed service partner for our business.
I chose Computer One because of all the companies who participated, only they gave us the level of redundancy and resilience I was after. Their solution was the most technically robust of all the vendors and only they picked-up all our requirements. They were also very price competitive.
Since their re-appointment Computer One has completed a major migration project, consolidated 8 separate phone system providers into one which has halved our phone bill and continued to manage a helpdesk which allows me to be much more strategic in my work.
I am very, very happy with their service.”
We are proud to work with many vendor partners. Here’s a small selection of our most important partners.
If you’re looking for a new Managed IT Service Provider, you should speak with us. Our Australian-based team will surprise and delight you with our world-class service levels.ReAD ALL CASE STUDIES
1300 667 871 or +61 7 3220 0352
Level 5, 488 Queen Street, Brisbane, QLD 4000
Level 21, 133 Castlereigh Street, Sydney, NSW 2000
Level 28, 303 Collins Street, Melbourne, VIC 3000