IT Support for Professional Services

Switch to a better IT partner

If you’re looking for a fast, reliable IT partner, you’re looking for us.

We can be your entire IT department, we can partner with your in-house team to reduce the load, or you can use us to tackle projects like a new video conference room, office wi-fi or a security review.

When you work with us, you will enjoy our clear communication, our “get it done” attitude and fast resolution of issues.

We don’t just provide a service that satisfies our service level agreements – our team members go above and beyond because that’s the fundamental value we prize. Team members are acknowledged for their efforts and measured according to how well they deliver on all our values.

So, let’s talk about your IT requirements.

Computer One - IT Support for Legal Firms

What makes Computer One the right choice for IT Support for Professional Services?

When we ask that same question, here’s what other professional services firms tell us:

“Because no matter how many times we call, you are always polite and patient – very professional”

“Very efficient in response and more than happy to help. The team members are really nice and fix all of our enquiry concerns.”

“Enquiries are actioned quite quickly in relation to their urgency and are followed-up to find out if the fix has worked.”

Those are the kind of comments we hear all the time. The underlying reason we get them is that we deliver on our values.

Key Features of our IT Support for Professional Services

  • Australian-based Service Desk
    All our team are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.
  • All-inclusive Managed Services
    Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.
  • One-stop IT Shop
    Managed IT Services, Project Services, Procurement. You can get everything you need in the world of IT from Computer One.
  • Fast Resolution
    More than 90% of managed IT service tickets are resolved at the first level of contact, in the first call or email.
  • Nationwide Service Delivery
    We have boots on the ground where you need them in Brisbane, Sydney and Melbourne. Beyond that, we can visit your remote locations as required.
  • Large Team
    38 full-time staff and a cohort of more than 50 specialists around the country are ready to provide the exact service combination you require.
  • We fit with your internal team
    We are past masters at integrating with internal IT teams, freeing your staff from frontline support so they can concentrate on items of strategic importance.
  • Competitive Pricing
    We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).

See what our clients have to say

They love our quick response and friendly team.

Vinny was so helpful as always.

Capital Equipment Lenders

10 for Alvin

Food Manufacturer

Gav is an absolute IT weapon!!

Members Association

Fast and efficient service. Problem resolved quickly

Medical Provider

C1 were on to it quickly. Followed the expected protocols and completed and reported follow up checks.

Environmental Impact Group

Thanks for the quick response

Global workforce compliance expert

Love your work and understand you are busy with so many requests. 🙂

International Fund Management Co

Thank you very much Adam. My Monday is now turning into a "happy" Monday.

M&A Lawyers

Very helpful and fast response time.

National Beauty Chain

I was happily assisted until the issue was resolved. Thank you.

Civil Contractor

Promptly fixed the issue

Farm Irrigation Suppliers

Problem solved - Thanks Tom

Senior Advocacy Organisation

Very fast competent help

Private Office

Professional service. Appreciate it. Cheers

Junior Mining Co.

Solved quickly.

Environmental Services

Issue is resolved perfectly.

Mining Monitoring Services

Requested Friday- completed Monday

500+ Staff Agribusiness

Quick and easy

Commercial Flooring Providers

It just happened without asking twice.

Cargo Logistics Provider

My experience with Helpdesk is always great.

National Retailer

Absolutely effortless and a pleasure to deal with

SEQ Mining Co.

Very helpful and patient. Very satisfied

SME Accounting Practice

Great service

Agricultural Group

Prompt reply / service

Food Packaging Supply

Responsive and problem appears to be fixed.

Integrated Energy Operator

Matt was a great help, the system is running great

Baking Goods Supply

Matt was very helpful and personable and was able to get the issue sorted relatively quickly.

Baked Goods Wholesaling

No issues, did what was requested and asked me to check that it was working before logging out of my computer

Metal Fabricator

It was fix promptly and very easy to deal with on the phone.

Road Construction Co.

Jose was friendly, professional and explained what he was doing as he was doing it for my benefit.

Insurance Brokerage

Daniel was excellent

Underwriting Insurers

Good job sharepoint gurus 🙂

Mid‑Tier Gas Producer

Quick response, appreciate the assistance.

Safety Education Provider

Knowledgeable and quick to respond to issue - thank you

Mining Workforce Solutions

Responded quickly and fixed the problem, thanks

Childcare Centre Group

Fast response, thank you!

Insurance Specialists

Excellent work in resolving my malicious email issue promptly.

International Retail Brand

Because the problem is finally fixed and my day is so much more productive and less stressful. Thank you again.

QLD Law Firm

Very helpful when one is not completely computer savvy

National Logistics Provider

Very helpful, easy to understand and fixed the problem quickly. Thankyou

QLD Social Enterprise

License was applied quickly and user did not lose productivity

Project Builders

Instant service

Industrial Gas Supplier

Friendly, knowledgeable and returned message promptly

Engineering Co.

Thanks to Travis and Mandy for the prompt responses on my computer's problem.

Corporate Restructuring Advisors

Rowell has been very helpful in resolving my issues and a genuine fella to speak to

National Dessert Franchise

Efficient, willing and competent, great to work with

Recruitment Specialists

Quick response, good communication

Transport Analytics Firm

Daniel saved the day and me a huge amount of stress. Problem fixed in no time. Thank you

Mental‑health Support Provider

Issued rectified in a speedy manner.

Body Corporate Manager

Quick to diagnose the issue and resolve it

NSW Charity

Support was good, and quick response

Cloud Software Provider

Issue was found and fixed quickly

Lockyer Valley Grower

A reasonably timely and friendly response thankyou.

Architect

Thanks for being so responsive and taking the time to understand the issue.

RTO

Computer One has always attended to our computer issues in a timely and professional manner

SEQ Body Corp Manager

Chee assisted to get all the network config working at our new branch site, thank you so much!!

Community Health Services

Technicians were very professional and did their best to resolve the issue rapidly, thank you!

PNG Mine Operator

Quick action and assistance to request both online and in person.

Mining Company

Thanks so much for the help troubleshooting, and the quick response. Much appreciated!

Private Health Insurer

Prompt action, well done

QLD RTO

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We welcome the opportunity to talk to you about your IT Support.

Please call us on 1300 667 871 or fill in the form below and we’ll be in touch quickly.

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