IT Support for Professional Services

Switch to a better IT partner

If you’re looking for a fast, reliable IT partner, you’re looking for us.

We can be your entire IT department, we can partner with your in-house team to reduce the load, or you can use us to tackle projects like a new video conference room, office wi-fi or a security review.

When you work with us, you will enjoy our clear communication, our “get it done” attitude and fast resolution of issues.

We don’t just provide a service that satisfies our service level agreements – our team members go above and beyond because that’s the fundamental value we prize. Team members are acknowledged for their efforts and measured according to how well they deliver on all our values.

So, let’s talk about your IT requirements.

Computer One - IT Support for Legal Firms

What makes Computer One the right choice for IT Support for Professional Services?

When we ask that same question, here’s what other professional services firms tell us:

“Because no matter how many times we call, you are always polite and patient – very professional”

“Very efficient in response and more than happy to help. The team members are really nice and fix all of our enquiry concerns.”

“Enquiries are actioned quite quickly in relation to their urgency and are followed-up to find out if the fix has worked.”

Those are the kind of comments we hear all the time. The underlying reason we get them is that we deliver on our values.

Key Features of our IT Support for Professional Services

  • Australian-based Service Desk
    All our team are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.
  • All-inclusive Managed Services
    Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.
  • One-stop IT Shop
    Managed IT Services, Project Services, Procurement. You can get everything you need in the world of IT from Computer One.
  • Fast Resolution
    More than 90% of managed IT service tickets are resolved at the first level of contact, in the first call or email.
  • Nationwide Service Delivery
    We have boots on the ground where you need them in Brisbane, Sydney and Melbourne. Beyond that, we can visit your remote locations as required.
  • Large Team
    38 full-time staff and a cohort of more than 50 specialists around the country are ready to provide the exact service combination you require.
  • We fit with your internal team
    We are past masters at integrating with internal IT teams, freeing your staff from frontline support so they can concentrate on items of strategic importance.
  • Competitive Pricing
    We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).

See what our clients have to say

They love our quick response and friendly team.

Thanks for being so responsive and taking the time to understand the issue.

RTO

Thank you for setting up our new computer for our new team member Natalie

Childhood Education

Thanks so much for the help troubleshooting, and the quick response. Much appreciated!

Private Health Insurer

Great friendly service. Issues with computer were resolved quickly. Very grateful, thankyou.

NSW Community Housing

Nicholas was great to deal with.

Global Ag Supplier

Requested Friday- completed Monday

500+ Staff Agribusiness

I have found the Technical support provided is exceptional

Mortgage Broker

It just happened without asking twice.

Cargo Logistics Provider

Knowledgeable and quick to respond to issue - thank you

Mining Workforce Solutions

Michael was very quick to respond and fix my problem

Agricultural Irrigation Systems

Quick and efficient. !

Workforce Management Specialist

The ticket was resolved in a timely manner which is much appreciated at this time of the year!

Strata Management

Fast efficient service

Investment Management

Completed quickly and efficiently

Private Member Organisation

Issue was resolved quickly

Multidisciplinary design studio

The service is always great and the technical people are human and understand.

Business Equipment Brokers

Matt was very helpful and personable and was able to get the issue sorted relatively quickly.

Baked Goods Wholesaling

Fast service

National Skincare Retailer

C1 were on to it quickly. Followed the expected protocols and completed and reported follow up checks.

Environmental Impact Group

Thank you very much Adam. My Monday is now turning into a "happy" Monday.

M&A Lawyers

Problem was sorted with one phone call

Food Manufacturing

Quick reply

Institutional-Scale Grower

Ben has helped me out of a very tough situation quickly, and with great people skills.,

Copper Mining

A successful outcome of being able to login remotely

ASX Miner

Solved quickly.

Environmental Services

Jack helped solve the problem quickly.

Infrastructure Advisory Firm

The problem was resolved, but it took going to Level 2.

Commercial Risk Insurer

Your speedy work is much appreciated

Global Asset Managers

Chee assisted to get all the network config working at our new branch site, thank you so much!!

Community Health Services

Jose was friendly, professional and explained what he was doing as he was doing it for my benefit.

Insurance Brokerage

Worker was patient and helped resolve the issue in a timely manner

Mining Construction Co.

Prompt action, well done

QLD RTO

Quick assistance on this one, many thanks,

Global Cargo Operator

Responded quickly and fixed the problem, thanks

Childcare Centre Group

Great communication and had the problem solved quickly

Carpet Import/Wholesale

Good advice following listening to the request and finalised in an acceptable time frame.

Global Resource Group

Great service

Agricultural Group

Support was good, and quick response

Cloud Software Provider

Rowell has been very helpful in resolving my issues and a genuine fella to speak to

National Dessert Franchise

Prompt reply / service

Food Packaging Supply

Daniel was excellent

Underwriting Insurers

Quick response - sorted out the problem with VIP user quickly, even when they were set up differently to normal accounts. Well done.

Underground Mining Operators

Promptly fixed the issue

Farm Irrigation Suppliers

Excellent work in resolving my malicious email issue promptly.

International Retail Brand

Because the problem is finally fixed and my day is so much more productive and less stressful. Thank you again.

QLD Law Firm

Fast and smooth to use email again-best service.

Mine Management

Quick to diagnose the issue and resolve it

NSW Charity

Solved issue prompt

International Transport Consultants

Very patient.

Junior Mining Company

Friendly, knowledgeable and returned message promptly

Engineering Co.

Technicians were very professional and did their best to resolve the issue rapidly, thank you!

PNG Mine Operator

Fast and efficient

Transport Planning Consultants

Got me back up and running, but is still looking into why it happened.

Industrial Engineering firm

Love your work and understand you are busy with so many requests. 🙂

International Fund Management Co

Quick and helpful

International Charity

Issued rectified in a speedy manner.

Body Corporate Manager

Efficient, willing and competent, great to work with

Recruitment Specialists

Great service today Christian. Thank you!

Energy Co.

Very prompt attention

Architectural Firm

Professional and patient, solved the issues easily.

NSW Not for Profit

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We welcome the opportunity to talk to you about your IT Support.

Please call us on 1300 667 871 or fill in the form below and we’ll be in touch quickly.

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