IT Support Melbourne

As technology continues to rapidly evolve, the IT requirements of Melbourne businesses are also becoming more diverse and complex. Technical issues, security threats, and system crashes can take a toll on your workflow, customer service, and reputation. You need to partner with a reliable IT support provider to keep your organisation focused and productive.

Computer One offers dedicated support solutions for medium-sized businesses (50 – 1000 staff) to maintain and improve IT infrastructure. From helpdesk support, to implementing cloud storage solutions, to protection against cyber threats, and everything in between. We provide IT support services that benefit your day-to-day operations and help your business succeed.

Looking for IT Support in Melbourne? Discover how Computer One can help…

IT Support Brisbane. A C1 team member smiles while holding a laptop

What’s Included with our IT Support Services in Melbourne?

As one of Australia’s leading managed service providers, Computer One offers a comprehensive range of IT services and support processes. Our experienced team is committed to providing our clients with cost-effective and reliable technology solutions that are tailored to their unique business needs.

Managed IT Services

We offer world-class levels of service, respond quickly when you need us, proactively reduce the issues that cause support requests, and develop a long-term strategy to support your organisation – all as part of our managed IT services.

Managed IT Services Melbourne
Australia-Wide Coverage
All IT Disciplines
Verified World-Class Performance

Development and Transformation

By harnessing the power of digital transformation and software development, we can help your organisation to work more efficiently and unlock new growth opportunities.

Managed Network Services

Our team provides comprehensive and reliable network management and support across Australia, ensuring that your organisation is always connected and functioning smoothly.

Security Services

We specialise in IT security solutions, including antivirus protection, firewall setup, vulnerability assessments, and employee security training. Our services are available 24 x 7 to safeguard your organisation from potential cyber threats.

Business Communication and Conferencing

We offer a suite of business-grade communication tools designed to help you stay connected with your clients and partners in real-time – whether you’re working down the hall or on the other side of the world.

Cloud and Hybrid Cloud Services

Whether you’re considering transitioning to the cloud or need assistance with optimising your existing cloud infrastructure, we can design a solution that fits your specific requirements.

World-Class Service is Standard

The benchmark for client satisfaction with Business IT Support Services is the Net Promoter Score. It’s the same, standardised question no matter where you go: “On a scale from 1-10, how likely would you be to refer our service to colleagues and friends?”

We regularly test and benchmark our NPS against the best IT Support services in Melbourne and the world, and our score rivals and exceeds them every month. Our service levels are truly World-Class.

We’re very proud of our consistent score. It’s how we know we will deliver excellent services to your team.

What are the Benefits of Computer One’s IT Support Service?

At Computer One, we know that every organisation is different which is why we provide a wide range of IT support services that are designed for your unique needs. Our support technicians will make a detailed assessment of your IT infrastructure so we can provide the right solutions. Whether you need on-site or remote support, you can trust that you are receiving expert knowledge and guidance from a team of experienced IT professionals.

Keeping up with the latest trends and technologies is more critical than ever, and that’s where Computer One excels. Our team consistently utilises the latest tech developments and best practices – and that means you have access to them too. We will help you stay ahead of the game by ensuring that your organisation’s IT infrastructure is always up-to-date and protected.

One of the greatest advantages of choosing Computer One’s IT support services is our 24 x 7 availability. Whether it’s a minor technical issue that requires immediate attention, or a significant failure of your critical systems, our team is always available to help. We pride ourselves on our quick response times, so your business operations won’t be disrupted.

Our focus is on building lasting relationships with our clients by providing the best IT support services Melbourne has to offer. No matter what the challenge is, we will exceed your expectations with our IT support plans because at Computer One, verified world-class service comes standard. You can focus on your organisation while we take care of your IT needs with our rapid and reliable managed services.

IT SUPPORT SERVICES OVERVIEW

Entirely based in Australia
Extensive Managed IT Service Desk team ready to help you within 30 seconds
Rapid Response team that can be deployed to assist with emergency issues
Proactive IT maintenance services to avoid unexpected downtime and enhance business productivity
Projects team to handle on-site or complex deployments
Comprehensive approach to managed security services, adopting the principles of the Australian Cyber Security Centre’s Essential 8
Senior support team of Solution Architects and Business Consultants able to help you gain the most benefit from Managed IT in your organisation
Offices in Brisbane, Sydney and Melbourne

We provide Managed IT Support in Melbourne for brands like these

Computer One is the IT support company that you can count on to keep your business running smoothly. Check out what some of our clients have to say about our IT support solutions.

ReAD ALL CASE STUDIES

IT Support Melbourne FAQs

What types of organisations does Computer One cater to in Melbourne?

We provide IT support services to a diverse range of medium-sized businesses in Melbourne, spanning various industries such as finance, healthcare, legal, not-for-profit, mining and more. Our tailored IT solutions are designed to meet the unique needs of each client. We will ensure that your IT infrastructure aligns with relevant industry regulations, providing peace of mind and mitigating compliance risks.

How does Computer One handle remote IT support in Melbourne?

We offer robust remote IT support services which means our skilled technicians can address your issues promptly without the need for an on-site visit. This ensures quick resolutions and minimises downtime for your organisation.

Can Computer One assist with IT infrastructure upgrades and expansions?

Yes, we specialise in IT infrastructure upgrades and expansions. Whether you’re scaling your organisation or need to enhance your existing IT setup, our team can design and implement solutions to meet your growth objectives.

Does Computer One provide data recovery services in Melbourne?

Absolutely. Our IT support solutions include data recovery services to help retrieve lost or compromised data. Our team of experts employ advanced techniques to recover data from various storage media and ensure data integrity.

What cyber security measures does Computer One recommend for organisations in Melbourne?

We recommend a multi-layered approach to cyber security, including robust antivirus solutions, regular security audits, employee training, and the implementation of firewalls and intrusion detection systems to protect organisations from evolving cyber threats.

Can Computer One assist with setting up and managing virtual private networks (VPNs) for remote work?

Yes, our team has expertise in setting up and managing virtual private networks (VPNs) to ensure secure and seamless remote work environments. This helps organisations to maintain data security while enabling flexible work arrangements.

How often does Computer One conduct IT assessments for organisations in Melbourne?

We recommend regular IT assessments to evaluate the health and performance of your IT infrastructure. The frequency of assessments depends on your business needs, ensuring that your technology remains aligned with your evolving requirements.

Can Computer One assist with staff training on new IT systems and software?

Certainly. We can provide comprehensive staff training on new IT systems and software implementations. This ensures a smooth transition and empowers your team to make the most of the latest technologies adopted by your organisation.

What is Computer One’s approach to disaster recovery planning?

We develop customised disaster recovery plans to safeguard organisations from unforeseen events. Our approach includes regular backups, testing of recovery procedures, and documentation to ensure a rapid and effective response in the event of a disaster.

Does Computer One offer proactive IT maintenance services to prevent issues before they occur?

Yes, we provide proactive IT maintenance services to identify and address potential issues before they impact your organisation. Our proactive approach helps minimise downtime and ensures the smooth operation of your IT infrastructure.

How does Computer One ensure the privacy and security of client data?

Computer One is dedicated to upholding the highest standards of data privacy and protection. We proudly hold ISO 9001 and ISO 27001 certifications, which demonstrate our dedication to quality management and information security. This translates into enhanced customer satisfaction, improved operational efficiency, and a continual focus on delivering high-quality IT support services.

ISO 9001 certification attests that our processes meet stringent quality criteria, enhancing the reliability and efficiency of our IT support. Adhering to this standard requires well-defined procedures and continuous improvement, ensuring that our services are always delivered with precision and excellence.

With our ISO 27001 certification, you can trust that your data is handled and secured with the utmost care. This certification is designed to protect the confidentiality, integrity and availability of information of Computer One and its clients, aligning with international best practices for information security.

How quickly can Computer One respond to on-site IT support requests in Melbourne?

Computer One understands the importance of timely support. Requests for assistance are graded according to the severity of the impact on your operations. Priority One issues attract a response time inside one hour. When an on-site visit is required for a Priority One event, our team can be at most locations in Greater Melbourne within 2 hours.

How can I contact Computer One for IT support in Melbourne?

If you are an existing client of Computer One, please email support@computerone.com.au or call 1300 667 871 for fast service. You can also start a remote session with a Computer One team member below.

If you are new to Computer One but you need help now and your company has 50+ staff members, please call us on 1300 667 871 and select option 2, or email sales@computerone.com.au.