IT Support for Financial Services

We can be your entire IT department or focus on a specific outcome for you.

We have extensive IT experience in the Financial Services sector. We bring these key strengths:

System Availability. We monitor your systems, servers and network devices 24×7. We carry out proactive maintenance to avoid unexpected downtime during business hours.
Backup and Disaster Recovery Planning so that if something unforeseen happens, you can be back up and running without delay.
Information Security to keep your clients’ sensitive information safe and protect your brand.

Information Security

Application Development

Managed Networks

Business Transformation

Technology Strategy

Cloud Services

Computer One - IT Support for Financial Services

Why use Computer One for IT Support for Finacial Services?

When we ask that same question, here’s what financial planning and insurance firms and others tell us:

“Because no matter how many times we call, you are always polite and patient – very professional”

“Excellent service; they were already onto the problem with a fix when I called and told me where it was at. The problem was rectified very quickly.”

“Enquiries are actioned quite quickly in relation to their urgency and are followed-up to find out if the fix has worked.”

Those are the kind of comments we hear all the time. The underlying reason we get them is that we deliver on our values. We don’t just provide a service that satisfies our service level agreements – our team members go above and beyond because that’s the fundamental value we prize. Team members are acknowledged for their efforts and measured according to how well they deliver on all our values.

Key Features of our IT Support for Financial Services

Australian-based Service Desk
All our team are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.
All-inclusive Managed Services
Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.
One-stop IT Shop
Managed IT Services, Project Services, Procurement. You can get everything you need in the world of IT from Computer One.
Constant Monitoring
24 x 7 Infrastructure and software monitoring to prevent unexpected downtime and keep your staff productive.

Full Security Operation
From network design to software interventions, staff security training and penetration testing, our information security operation runs the full gamut.
We understand your software
With long exposure to most common financial services software, we understand issues faster, then act as your representative to vendors to achieve swift resolution.
Fast Resolution
More than 90% of managed IT service tickets are resolved at the first level of contact, in the first call or email.
Nationwide Service Delivery
We have boots on the ground where you need them in Brisbane, Sydney and Melbourne. Beyond that, we can visit your remote locations as required.

Large Team
38 full-time staff and a cohort of more than 50 specialists around the country are ready to provide the exact service combination you require.
We fit with your internal team
We are past masters at integrating with internal IT teams, freeing your staff from frontline support so they can concentrate on items of strategic importance.
Competitive Pricing
We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).
Full Regulatory Compliance
We help you comply with requirements around information storage, with products pre-built to store data for as long as you’re legally required to hold it.

See what our clients have to say

They love our quick response and friendly team.

Very helpful when one is not completely computer savvy

National Logistics Provider

Very patient.

Junior Mining Company

The ticket was resolved in a timely manner which is much appreciated at this time of the year!

Strata Management

Issue was resolved quickly

Multidisciplinary design studio

Fast and efficient

Transport Planning Consultants

Because the problem is finally fixed and my day is so much more productive and less stressful. Thank you again.

QLD Law Firm

Chee assisted to get all the network config working at our new branch site, thank you so much!!

Community Health Services

Absolutely effortless and a pleasure to deal with

SEQ Mining Co.

Fixed all issues

Quarrying and Haulage Co.

Ticket completed promptly without error

Insolvency firm

Calls are always answered quickly and support is provided with good results.

Equipment Finance Brokerage

Michael is great

NFP Counselling Provider

Fast response, thank you!

Insurance Specialists

Great communication and had the problem solved quickly

Carpet Import/Wholesale

Issued rectified in a speedy manner.

Body Corporate Manager

Knowledgeable and quick to respond to issue - thank you

Mining Workforce Solutions

Quick response - sorted out the problem with VIP user quickly, even when they were set up differently to normal accounts. Well done.

Underground Mining Operators

Fast and efficient service. Problem resolved quickly

Medical Provider

Promptly fixed the issue

Farm Irrigation Suppliers

Great work

Oracle Primavera Specialists

Prompt action, well done

QLD RTO

Problem was resolved after a number of phone calls and remote access by IT support.

Forensic Accounting Firm

Efficient, willing and competent, great to work with

Recruitment Specialists

License was applied quickly and user did not lose productivity

Project Builders

Daniel was excellent

Underwriting Insurers

Professional and patient, solved the issues easily.

NSW Not for Profit

Very helpful and resolved quickly -Amazing 🙂

Housing Support Organisation

I have found the Technical support provided is exceptional

Mortgage Broker

Quick response, appreciate the assistance.

Safety Education Provider

Support was great and very patient with me. Thankyou

Gym Chain Operator

Quick to diagnose the issue and resolve it

NSW Charity

Quick and easy

Commercial Flooring Providers

Quick and helpful

International Charity

I am able to use my laptop freely now 🙂

National Home Furnishing Retailer

Fixed issue quickly.

CSG Project Developer

Good job sharepoint gurus 🙂

Mid‑Tier Gas Producer

Nicholas was great to deal with.

Global Ag Supplier

I had to call to get assistance as had marked one issue as urgent - but once I made contact it was resolved satisfactorily by Tommie

Heavy Engineering Co.

Your speedy work is much appreciated

Global Asset Managers

Very helpful and patient. Very satisfied

SME Accounting Practice

Good speed and accurate execution

Multinational Employment Compliance Authority

Excellent work in resolving my malicious email issue promptly.

International Retail Brand

The problem was resolved, but it took going to Level 2.

Commercial Risk Insurer

Michael was very quick to respond and fix my problem

Agricultural Irrigation Systems

Fast service

National Skincare Retailer

Solved quickly.

Environmental Services

The problem was fixed

Hydraulic Cylinder Manufacturing

Tommie was very helpful in resolving the problem in a timely manner

Specialist Medical Clinic

Rowell has been very helpful in resolving my issues and a genuine fella to speak to

National Dessert Franchise

Vinny was so helpful as always.

Capital Equipment Lenders

Quick action and assistance to request both online and in person.

Mining Company

Very helpful, easy to understand and fixed the problem quickly. Thankyou

QLD Social Enterprise

Got me back up and running, but is still looking into why it happened.

Industrial Engineering firm

Great and prompt service

SEQ Private Club

Issue was found and fixed quickly

Lockyer Valley Grower

Thank you very much Adam. My Monday is now turning into a "happy" Monday.

M&A Lawyers

Easy, good advice.

Social Housing Provider

Thanks to Travis and Mandy for the prompt responses on my computer's problem.

Corporate Restructuring Advisors

Your team were very prompt and helpful on my issue this morning. Particularly working with my availability of access to the pc.

Commercial Finance Brokers

Jack helped solve the problem quickly.