IT Support for Financial Services

IT support for the banking, capital markets, and insurance industries helping to drive innovation and efficiency, adapt to new markets, and manage compliance.

We have extensive IT experience in the Financial Services sector. Our exposure has given us particular strengths in IT Support for financial services:

  1. System Availability. We monitor your systems, servers and network devices 24×7. We carry out proactive maintenance to avoid unexpected downtime during business hours.
  2. Backup and Disaster Recovery Planning so that if something unforeseen happens, you can be back up and running without delay.
  3. Information Security to keep your clients’ sensitive information safe and protect your brand.

We can be your entire IT department or focus on a specific outcome for you. We welcome a chat about your requirements.

Computer One - IT Support for Financial Services

Why Computer One?

When we ask that same question, here’s what financial planning and insurance firms and others tell us:

“Because no matter how many times we call, you are always polite and patient – very professional”

“Excellent service; they were already onto the problem with a fix when I called and told me where it was at.  The problem was rectified very quickly.”

“Enquiries are actioned quite quickly in relation to their urgency and are followed-up to find out if the fix has worked.”

Those are the kind of comments we hear all the time.  The underlying reason we get them is that we deliver on our values. We don’t just provide a service that satisfies our service level agreements – our team members go above and beyond because that’s the fundamental value we prize.  Team members are acknowledged for their efforts and measured according to how well they deliver on all our values.

Key Features of our IT Support for Financial Services

Australian-based Service Desk

All our team are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.

All-inclusive Managed Services

Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.

One-stop IT Shop

Managed IT Services, Project Services, Procurement. You can get everything you need in the world of IT from Computer One.

Constant Monitoring

24 x 7 Infrastructure and software monitoring to prevent unexpected downtime and keep your staff productive.

Full Security Operation

From network design to software interventions, staff security training and penetration testing, our information security operation runs the full gamut.

We understand your software

With long exposure to most common financial services software, we understand issues faster, then act as your representative to vendors to achieve swift resolution.

Fast Resolution

More than 90% of managed IT service tickets are resolved at the first level of contact, in the first call or email.

Nationwide Service Delivery

We have boots on the ground where you need them in Brisbane, Sydney and Melbourne. Beyond that, we can visit your remote locations as required.

Large Team

38 full-time staff and a cohort of more than 50 specialists around the country are ready to provide the exact service combination you require.

We fit with your internal team

We are past masters at integrating with internal IT teams, freeing your staff from frontline support so they can concentrate on items of strategic importance.

Competitive Pricing

We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).

Full Regulatory Compliance

We help you comply with requirements around information storage, with products pre-built to store data for as long as you’re legally required to hold it.

These clients trust our Managed IT Support for Financial Services.

INSERT TESTIMONIAL SLIDER

ReAD ALL CASE STUDIES

We welcome the opportunity to talk to you about your IT Support. 

Please call us on 1300 667 871 or fill in the form below and we’ll be in touch quickly.

  • This field is for validation purposes and should be left unchanged.

AWARDS

Our Address

Telephone 

1300 667 871 or +61 7 3220 0352

Brisbane Office

Level 5, 488 Queen Street, Brisbane, QLD 4000

Sydney Office

Level 21, 133 Castlereigh Street, Sydney, NSW 2000

Melbourne Office

Level 28, 303 Collins Street, Melbourne, VIC 3000

Our Services

Industry Expertise