IT Support for Financial Services

We can be your entire IT department or focus on a specific outcome for you.

We have extensive IT experience in the Financial Services sector. We bring these key strengths:

System Availability. We monitor your systems, servers and network devices 24×7. We carry out proactive maintenance to avoid unexpected downtime during business hours.
Backup and Disaster Recovery Planning so that if something unforeseen happens, you can be back up and running without delay.
Information Security to keep your clients’ sensitive information safe and protect your brand.

Information Security

Application Development

Managed Networks

Business Transformation

Technology Strategy

Cloud Services

Computer One - IT Support for Financial Services

Why use Computer One for IT Support for Finacial Services?

When we ask that same question, here’s what financial planning and insurance firms and others tell us:

“Because no matter how many times we call, you are always polite and patient – very professional”

“Excellent service; they were already onto the problem with a fix when I called and told me where it was at. The problem was rectified very quickly.”

“Enquiries are actioned quite quickly in relation to their urgency and are followed-up to find out if the fix has worked.”

Those are the kind of comments we hear all the time. The underlying reason we get them is that we deliver on our values. We don’t just provide a service that satisfies our service level agreements – our team members go above and beyond because that’s the fundamental value we prize. Team members are acknowledged for their efforts and measured according to how well they deliver on all our values.

Key Features of our IT Support for Financial Services

Australian-based Service Desk
All our team are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.
All-inclusive Managed Services
Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.
One-stop IT Shop
Managed IT Services, Project Services, Procurement. You can get everything you need in the world of IT from Computer One.
Constant Monitoring
24 x 7 Infrastructure and software monitoring to prevent unexpected downtime and keep your staff productive.

Full Security Operation
From network design to software interventions, staff security training and penetration testing, our information security operation runs the full gamut.
We understand your software
With long exposure to most common financial services software, we understand issues faster, then act as your representative to vendors to achieve swift resolution.
Fast Resolution
More than 90% of managed IT service tickets are resolved at the first level of contact, in the first call or email.
Nationwide Service Delivery
We have boots on the ground where you need them in Brisbane, Sydney and Melbourne. Beyond that, we can visit your remote locations as required.

Large Team
38 full-time staff and a cohort of more than 50 specialists around the country are ready to provide the exact service combination you require.
We fit with your internal team
We are past masters at integrating with internal IT teams, freeing your staff from frontline support so they can concentrate on items of strategic importance.
Competitive Pricing
We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).
Full Regulatory Compliance
We help you comply with requirements around information storage, with products pre-built to store data for as long as you’re legally required to hold it.

See what our clients have to say

They love our quick response and friendly team.

Thanks Gavin, Chee and team for the quick response on this one!

Mineral Exploration Company

Love your work and understand you are busy with so many requests. 🙂

International Fund Management Co

Very helpful and patient. Very satisfied

SME Accounting Practice

Quick reply

Institutional-Scale Grower

Thanks to Travis and Mandy for the prompt responses on my computer's problem.

Corporate Restructuring Advisors

Sagar fixed issue very promptly without any issues

Civil & Mining Staffing

Very fast competent help

Private Office

Fixed issue quickly.

CSG Project Developer

Your team were very prompt and helpful on my issue this morning. Particularly working with my availability of access to the pc.

Commercial Finance Brokers

Tommie was very helpful in resolving the problem in a timely manner

Specialist Medical Clinic

Very helpful when one is not completely computer savvy

National Logistics Provider

Because the problem is finally fixed and my day is so much more productive and less stressful. Thank you again.

QLD Law Firm

Nicholas was great to deal with.

Global Ag Supplier

Problem was sorted with one phone call

Food Manufacturing

Fast response, thank you!

Insurance Specialists

Technicians were very professional and did their best to resolve the issue rapidly, thank you!

PNG Mine Operator

Great and prompt service

SEQ Private Club

Very helpful, easy to understand and fixed the problem quickly. Thankyou

QLD Social Enterprise

Quick and efficient. !

Workforce Management Specialist

Good Customer service.

Commercial Electrical Contractors

Fast competent service

Family Office

Got me back up and running, but is still looking into why it happened.

Industrial Engineering firm

Communication on the work flow from start to finish was exceptional

PNG Gold Mine

He was really helpful and took the time to work out the problems

Emerging Mining Company

Good speed and accurate execution

Multinational Employment Compliance Authority

Actioned straight away and up, running within a few minutes.

SME Finance Specialists

I am able to use my laptop freely now 🙂

National Home Furnishing Retailer

Completed quickly and efficiently

Private Member Organisation

Worker was patient and helped resolve the issue in a timely manner

Mining Construction Co.

License was applied quickly and user did not lose productivity

Project Builders

Requested Friday- completed Monday

500+ Staff Agribusiness

Solved issue prompt

International Transport Consultants

Nick was super efficient and sorted my issue out really quickly. Top bloke

Premium Hospitality Provider

Absolutely effortless and a pleasure to deal with

SEQ Mining Co.

Quick response - sorted out the problem with VIP user quickly, even when they were set up differently to normal accounts. Well done.

Underground Mining Operators

Daniel saved the day and me a huge amount of stress. Problem fixed in no time. Thank you

Mental‑health Support Provider

Support was good, and quick response

Cloud Software Provider

Knowledgeable and quick to respond to issue - thank you

Mining Workforce Solutions

Best service ever!

Gas Asset Manager

Prompt reply / service

Food Packaging Supply

Great communication and had the problem solved quickly

Carpet Import/Wholesale

Daniel was excellent

Underwriting Insurers

Promptly fixed the issue

Farm Irrigation Suppliers

Good job Jason and Matt

CSG Project Operator

The problem was fixed

Hydraulic Cylinder Manufacturing

Ben has helped me out of a very tough situation quickly, and with great people skills.,

Copper Mining

Thanks so much for the help troubleshooting, and the quick response. Much appreciated!

Private Health Insurer

The service is always great and the technical people are human and understand.

Business Equipment Brokers

Quick and helpful

International Charity

Quick assistance on this one, many thanks,

Global Cargo Operator

Quick response, appreciate the assistance.

Safety Education Provider

Professional service. Appreciate it. Cheers

Junior Mining Co.

Exceptional customer service

Corporate Turnaround Specialists

Quick action and assistance to request both online and in person.

Mining Company

Good job sharepoint gurus 🙂

Mid‑Tier Gas Producer

Ticket completed promptly without error

Insolvency firm

Fast and efficient service. Problem resolved quickly

Medical Provider

Easy, good advice.

Social Housing Provider

Issue was resolved quickly

Multidisciplinary design studio

Thanks for the quick response