IT Support for Financial Services

Technology leadership for banking, wealth management and insurance firms

We can be your entire IT department or focus on a specific outcome for you.

We have extensive IT experience in the Financial Services sector. We bring these key strengths:

  1. System Availability. We monitor your systems, servers and network devices 24×7. We carry out proactive maintenance to avoid unexpected downtime during business hours.
  2. Backup and Disaster Recovery Planning so that if something unforeseen happens, you can be back up and running without delay.
  3. Information Security to keep your clients’ sensitive information safe and protect your brand.
Computer One - IT Support for Financial Services
Computer One - IT Support for Financial Services

Why use Computer One for IT Support for Finacial Services?

When we ask that same question, here’s what financial planning and insurance firms and others tell us:

“Because no matter how many times we call, you are always polite and patient – very professional”

“Excellent service; they were already onto the problem with a fix when I called and told me where it was at. The problem was rectified very quickly.”

“Enquiries are actioned quite quickly in relation to their urgency and are followed-up to find out if the fix has worked.”

Those are the kind of comments we hear all the time. The underlying reason we get them is that we deliver on our values. We don’t just provide a service that satisfies our service level agreements – our team members go above and beyond because that’s the fundamental value we prize. Team members are acknowledged for their efforts and measured according to how well they deliver on all our values.

Key Features of our IT Support for Financial Services

  • Australian-based Service Desk
    All our team are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.
  • All-inclusive Managed Services
    Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.
  • One-stop IT Shop
    Managed IT Services, Project Services, Procurement. You can get everything you need in the world of IT from Computer One.
  • Constant Monitoring
    24 x 7 Infrastructure and software monitoring to prevent unexpected downtime and keep your staff productive.
  • Full Security Operation
    From network design to software interventions, staff security training and penetration testing, our information security operation runs the full gamut.
  • We understand your software
    With long exposure to most common financial services software, we understand issues faster, then act as your representative to vendors to achieve swift resolution.
  • Fast Resolution
    More than 90% of managed IT service tickets are resolved at the first level of contact, in the first call or email.
  • Nationwide Service Delivery
    We have boots on the ground where you need them in Brisbane, Sydney and Melbourne. Beyond that, we can visit your remote locations as required.
  • Large Team
    38 full-time staff and a cohort of more than 50 specialists around the country are ready to provide the exact service combination you require.
  • We fit with your internal team
    We are past masters at integrating with internal IT teams, freeing your staff from frontline support so they can concentrate on items of strategic importance.
  • Competitive Pricing
    We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).
  • Full Regulatory Compliance
    We help you comply with requirements around information storage, with products pre-built to store data for as long as you’re legally required to hold it.

See what our clients have to say

They love our quick response and friendly team.

Good, quick response

Sprinkler System Manufacturers

Sagar fixed issue very promptly without any issues

Civil & Mining Staffing

Fast and easy!

Safety RTO

Great service today Christian. Thank you!

Energy Co.

Issue is resolved perfectly.

Mining Monitoring Services

Good Customer service.

Commercial Electrical Contractors

Problem was resolved after a number of phone calls and remote access by IT support.

Forensic Accounting Firm

Problem was sorted with one phone call

Food Manufacturing

The problem was fixed

Hydraulic Cylinder Manufacturing

Nick was super efficient and sorted my issue out really quickly. Top bloke

Premium Hospitality Provider

Quick action and assistance to request both online and in person.

Mining Company

Ihave had an issue with Teams for quite some time and Christian was able to resolve this easily and quickly.

Outsourced Strata Management

My experience with Helpdesk is always great.

National Retailer

He was really helpful and took the time to work out the problems

Emerging Mining Company

Quick response, appreciate the assistance.

Safety Education Provider

Prompt action, well done

QLD RTO

Support was good, and quick response

Cloud Software Provider

Nicholas was great to deal with.

Global Ag Supplier

The ticket was resolved in a timely manner which is much appreciated at this time of the year!

Strata Management

Your speedy work is much appreciated

Global Asset Managers

Problem resolved after lots of troubleshooting

Medical Centre

Very helpful and fast response time.

National Beauty Chain

Good job sharepoint gurus 🙂

Mid‑Tier Gas Producer

Exceptional customer service

Corporate Turnaround Specialists

I was happily assisted until the issue was resolved. Thank you.

Civil Contractor

Support was great and very patient with me. Thankyou

Gym Chain Operator

Excellent response and finalize the issue.

SEQ Construction Firm

Communication on the work flow from start to finish was exceptional

PNG Gold Mine

A reasonably timely and friendly response thankyou.

Architect

Matt was very helpful and personable and was able to get the issue sorted relatively quickly.

Baked Goods Wholesaling

Professional service. Appreciate it. Cheers

Junior Mining Co.

Excellent work in resolving my malicious email issue promptly.

International Retail Brand

Very fast competent help

Private Office

Great service

Agricultural Group

Problem solved - Thanks Tom

Senior Advocacy Organisation

Matt was a great help, the system is running great

Baking Goods Supply

Absolutely effortless and a pleasure to deal with

SEQ Mining Co.

Love your work and understand you are busy with so many requests. 🙂

International Fund Management Co

Michael is great

NFP Counselling Provider

Thanks for being so responsive and taking the time to understand the issue.

RTO

Daniel saved the day and me a huge amount of stress. Problem fixed in no time. Thank you

Mental‑health Support Provider

Calls are always answered quickly and support is provided with good results.

Equipment Finance Brokerage

Great communication and had the problem solved quickly

Carpet Import/Wholesale

A successful outcome of being able to login remotely

ASX Miner

Jose was friendly, professional and explained what he was doing as he was doing it for my benefit.

Insurance Brokerage

Michael was very quick to respond and fix my problem

Agricultural Irrigation Systems

Jack helped solve the problem quickly.

Infrastructure Advisory Firm

10 for Alvin

Food Manufacturer

Tommie was very helpful in resolving the problem in a timely manner

Specialist Medical Clinic

Fixed all issues

Quarrying and Haulage Co.

No issues, did what was requested and asked me to check that it was working before logging out of my computer

Metal Fabricator

Quick reply

Institutional-Scale Grower

Fast service

National Skincare Retailer

Rowell has been very helpful in resolving my issues and a genuine fella to speak to

National Dessert Franchise

Got me back up and running, but is still looking into why it happened.

Industrial Engineering firm

The service is always great and the technical people are human and understand.

Business Equipment Brokers

Issue was found and fixed quickly

Lockyer Valley Grower

I am able to use my laptop freely now 🙂

National Home Furnishing Retailer

Ticket completed promptly without error

Insolvency firm

Great friendly service. Issues with computer were resolved quickly. Very grateful, thankyou.

NSW Community Housing

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We welcome the opportunity to talk to you about your IT Support.

Please call us on 1300 667 871 or fill in the form below and we’ll be in touch quickly.

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