IT Support for Financial Services

We can be your entire IT department or focus on a specific outcome for you.

We have extensive IT experience in the Financial Services sector. We bring these key strengths:

System Availability. We monitor your systems, servers and network devices 24×7. We carry out proactive maintenance to avoid unexpected downtime during business hours.
Backup and Disaster Recovery Planning so that if something unforeseen happens, you can be back up and running without delay.
Information Security to keep your clients’ sensitive information safe and protect your brand.

Information Security

Application Development

Managed Networks

Business Transformation

Technology Strategy

Cloud Services

Computer One - IT Support for Financial Services

Why use Computer One for IT Support for Finacial Services?

When we ask that same question, here’s what financial planning and insurance firms and others tell us:

“Because no matter how many times we call, you are always polite and patient – very professional”

“Excellent service; they were already onto the problem with a fix when I called and told me where it was at. The problem was rectified very quickly.”

“Enquiries are actioned quite quickly in relation to their urgency and are followed-up to find out if the fix has worked.”

Those are the kind of comments we hear all the time. The underlying reason we get them is that we deliver on our values. We don’t just provide a service that satisfies our service level agreements – our team members go above and beyond because that’s the fundamental value we prize. Team members are acknowledged for their efforts and measured according to how well they deliver on all our values.

Key Features of our IT Support for Financial Services

Australian-based Service Desk
All our team are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.
All-inclusive Managed Services
Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.
One-stop IT Shop
Managed IT Services, Project Services, Procurement. You can get everything you need in the world of IT from Computer One.
Constant Monitoring
24 x 7 Infrastructure and software monitoring to prevent unexpected downtime and keep your staff productive.

Full Security Operation
From network design to software interventions, staff security training and penetration testing, our information security operation runs the full gamut.
We understand your software
With long exposure to most common financial services software, we understand issues faster, then act as your representative to vendors to achieve swift resolution.
Fast Resolution
More than 90% of managed IT service tickets are resolved at the first level of contact, in the first call or email.
Nationwide Service Delivery
We have boots on the ground where you need them in Brisbane, Sydney and Melbourne. Beyond that, we can visit your remote locations as required.

Large Team
38 full-time staff and a cohort of more than 50 specialists around the country are ready to provide the exact service combination you require.
We fit with your internal team
We are past masters at integrating with internal IT teams, freeing your staff from frontline support so they can concentrate on items of strategic importance.
Competitive Pricing
We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).
Full Regulatory Compliance
We help you comply with requirements around information storage, with products pre-built to store data for as long as you’re legally required to hold it.

See what our clients have to say

They love our quick response and friendly team.

Problem was sorted with one phone call

Food Manufacturing

Efficient, willing and competent, great to work with

Recruitment Specialists

Quick and helpful

International Charity

Technicians were very professional and did their best to resolve the issue rapidly, thank you!

PNG Mine Operator

Communication on the work flow from start to finish was exceptional

PNG Gold Mine

Thanks for being so responsive and taking the time to understand the issue.

RTO

Very prompt attention

Architectural Firm

Support was good, and quick response

Cloud Software Provider

Nicholas was great to deal with.

Global Ag Supplier

Thanks to Travis and Mandy for the prompt responses on my computer's problem.

Corporate Restructuring Advisors

Jack helped solve the problem quickly.

Infrastructure Advisory Firm

Got me back up and running, but is still looking into why it happened.

Industrial Engineering firm

Knowledgeable and quick to respond to issue - thank you

Mining Workforce Solutions

Fast competent service

Family Office

Matt was very helpful and personable and was able to get the issue sorted relatively quickly.

Baked Goods Wholesaling

The problem was resolved, but it took going to Level 2.

Commercial Risk Insurer

Good Customer service.

Commercial Electrical Contractors

License was applied quickly and user did not lose productivity

Project Builders

Exceptional customer service

Corporate Turnaround Specialists

Ihave had an issue with Teams for quite some time and Christian was able to resolve this easily and quickly.

Outsourced Strata Management

Issues resolved promptly and efficiently and appropriate follow up completed

Alcohol & Drug Support

No issues, did what was requested and asked me to check that it was working before logging out of my computer

Metal Fabricator

Excellent work in resolving my malicious email issue promptly.

International Retail Brand

Fast and smooth to use email again-best service.

Mine Management

Issue was found and fixed quickly

Lockyer Valley Grower

Michael was very quick to respond and fix my problem

Agricultural Irrigation Systems

Actioned straight away and up, running within a few minutes.

SME Finance Specialists

Great service today Christian. Thank you!

Energy Co.

Responsive and problem appears to be fixed.

Integrated Energy Operator

Best service ever!

Gas Asset Manager

Love your work and understand you are busy with so many requests. 🙂

International Fund Management Co

Chee assisted to get all the network config working at our new branch site, thank you so much!!

Community Health Services

He was really helpful and took the time to work out the problems

Emerging Mining Company

I have found the Technical support provided is exceptional

Mortgage Broker

Fast and efficient service. Problem resolved quickly

Medical Provider

I had to call to get assistance as had marked one issue as urgent - but once I made contact it was resolved satisfactorily by Tommie

Heavy Engineering Co.

Fast service

National Skincare Retailer

Tommie was very helpful in resolving the problem in a timely manner

Specialist Medical Clinic

My experience with Helpdesk is always great.

National Retailer

It was fix promptly and very easy to deal with on the phone.

Road Construction Co.

Great work

Oracle Primavera Specialists

Support was great and very patient with me. Thankyou

Gym Chain Operator

It just happened without asking twice.

Cargo Logistics Provider

Fast and easy!

Safety RTO

Thanks for the quick response

Global workforce compliance expert

Computer One has always attended to our computer issues in a timely and professional manner

SEQ Body Corp Manager

Very patient.

Junior Mining Company

The problem was fixed

Hydraulic Cylinder Manufacturing

Quick response, good communication

Transport Analytics Firm

Problem resolved after lots of troubleshooting

Medical Centre

Gav is an absolute IT weapon!!

Members Association

Promptly fixed the issue

Farm Irrigation Suppliers

Issue was resolved quickly

Multidisciplinary design studio

Jose was friendly, professional and explained what he was doing as he was doing it for my benefit.

Insurance Brokerage

Great communication and had the problem solved quickly

Carpet Import/Wholesale

Issued rectified in a speedy manner.

Body Corporate Manager

Solved issue prompt

International Transport Consultants

Issue is resolved perfectly.

Mining Monitoring Services

Very helpful and fast response time.

National Beauty Chain

Very quick and efficient service from Kesh!