IT Support for Manufacturing

A fast, reliable IT partner

Remote service specialists.

We understand that time is money. You need uninterrupted production day or night and we can provide it.

We have a long and successful history of supporting Australian manufacturers and helping them achieve new productivity gains through technology.

It’s never just about ticking a box on a service agreement — our team consistently goes above and beyond because that’s the core value we prize.

Team members are recognised for their efforts and measured by how well they uphold all of our values.

Your network is protected with robust security measures against both external and internal threats.

Let’s talk about your IT requirements.

Computer One - IT Support for Manufacturing
Computer One - IT Support for Manufacturing

Why use Computer One for Manufacturing IT Support?

When we ask that same question, here’s what manufacturers and others tell us:

“Because no matter how many times we call, you are always polite and patient – very professional.”

“Enquiries are actioned quite quickly in relation to their urgency and are followed-up to find out if the fix has worked.”

“Very efficient in response and more than happy to help. The team members are really nice and fix all of our enquiry concerns.”

“Your team are always a pleasure to deal with – considerate of when I am available and always working on an issue until they resolve it”

“Love how quickly and efficiently issues get resolved!”

Those are the kind of comments we hear all the time. We get them because we deliver on our values.

Key Features of our IT Support for Manufacturing

  • Australian-based Service Desk
    All our team are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.
  • All-inclusive Managed Services
    Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.
  • One-stop IT Shop
    Managed IT Services, Project Services, Procurement. You can get everything you need in the world of IT from Computer One.
  • Fast Resolution
    More than 90% of managed IT service tickets are resolved at the first level of contact, in the first call or email.
  • Nationwide Service Delivery
    We have boots on the ground where you need them in Brisbane, Sydney and Melbourne. Beyond that, we can visit your remote locations as required.
  • Large Team
    38 full-time staff and a cohort of more than 50 specialists around the country are ready to provide the exact service combination you require.
  • We fit with your internal team
    We are past masters at integrating with internal IT teams, freeing your staff from frontline support so they can concentrate on items of strategic importance.
  • Competitive Pricing
    We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).

See what our clients have to say

They love our quick response and friendly team.

Quick to diagnose the issue and resolve it

NSW Charity

Tommie was very helpful in resolving the problem in a timely manner

Specialist Medical Clinic

Thank you for setting up our new computer for our new team member Natalie

Childhood Education

Computer One has always attended to our computer issues in a timely and professional manner

SEQ Body Corp Manager

No issues, did what was requested and asked me to check that it was working before logging out of my computer

Metal Fabricator

Daniel saved the day and me a huge amount of stress. Problem fixed in no time. Thank you

Mental‑health Support Provider

Best service ever!

Gas Asset Manager

Prompt action, well done

QLD RTO

Great job

Residential Rehabilitation Service

The ticket was resolved in a timely manner which is much appreciated at this time of the year!

Strata Management

Calls are always answered quickly and support is provided with good results.

Equipment Finance Brokerage

Actioned straight away and up, running within a few minutes.

SME Finance Specialists

Nicholas was great to deal with.

Global Ag Supplier

Issued rectified in a speedy manner.

Body Corporate Manager

Responded quickly and fixed the problem, thanks

Childcare Centre Group

Quick action and assistance to request both online and in person.

Mining Company

It just happened without asking twice.

Cargo Logistics Provider

Fast response, thank you!

Insurance Specialists

Very helpful, easy to understand and fixed the problem quickly. Thankyou

QLD Social Enterprise

The problem was fixed

Hydraulic Cylinder Manufacturing

Because the problem is finally fixed and my day is so much more productive and less stressful. Thank you again.

QLD Law Firm

Issue is resolved perfectly.

Mining Monitoring Services

Fast efficient service

Investment Management

Jack helped solve the problem quickly.

Infrastructure Advisory Firm

Problem was sorted with one phone call

Food Manufacturing

Fast and easy!

Safety RTO

Good customer focused and well mannered.

Electrical Infrastructure Provider

Fast and efficient

Transport Planning Consultants

Problem resolved after lots of troubleshooting

Medical Centre

Technicians were very professional and did their best to resolve the issue rapidly, thank you!

PNG Mine Operator

Issues resolved promptly and efficiently and appropriate follow up completed

Alcohol & Drug Support

Chee assisted to get all the network config working at our new branch site, thank you so much!!

Community Health Services

Prompt reply / service

Food Packaging Supply

Support was great and very patient with me. Thankyou

Gym Chain Operator

Vinny was so helpful as always.

Capital Equipment Lenders

I am able to use my laptop freely now 🙂

National Home Furnishing Retailer

Easy, good advice.

Social Housing Provider

Good speed and accurate execution

Multinational Employment Compliance Authority

Thank you very much Adam. My Monday is now turning into a "happy" Monday.

M&A Lawyers

Good job Jason and Matt

CSG Project Operator

Quick and helpful

International Charity

License was applied quickly and user did not lose productivity

Project Builders

Daniel was excellent

Underwriting Insurers

Quick assistance on this one, many thanks,

Global Cargo Operator

Good, quick response

Sprinkler System Manufacturers

Promptly fixed the issue

Farm Irrigation Suppliers

Thanks Gavin, Chee and team for the quick response on this one!

Mineral Exploration Company

The service is always great and the technical people are human and understand.

Business Equipment Brokers

The problem was resolved, but it took going to Level 2.

Commercial Risk Insurer

I was happily assisted until the issue was resolved. Thank you.

Civil Contractor

Rowell has been very helpful in resolving my issues and a genuine fella to speak to

National Dessert Franchise

Nick was super efficient and sorted my issue out really quickly. Top bloke

Premium Hospitality Provider

Got me back up and running, but is still looking into why it happened.

Industrial Engineering firm

Great friendly service. Issues with computer were resolved quickly. Very grateful, thankyou.

NSW Community Housing

Problem was resolved after a number of phone calls and remote access by IT support.

Forensic Accounting Firm

Fixed issue quickly.

CSG Project Developer

A successful outcome of being able to login remotely

ASX Miner

Great service today Christian. Thank you!

Energy Co.

Very patient.

Junior Mining Company

Great work

Oracle Primavera Specialists

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We welcome the opportunity to talk to you about your IT Support.

Please call us on 1300 667 871 or fill in the form below and we’ll be in touch quickly.

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