IT Support for Manufacturing Australia-Wide

Ask us about how you could get $20,000 in funding for your IT.

We understand that time is money. You need uninterrupted production day or night and we can provide it.

We have a long and successful history of supporting Australian manufacturers and helping them achieve new productivity gains through technology.

We also provide excellent security of your network against external and internal threats.

Let’s talk about your IT requirements.

IT Support for Manufacturing. A Manufacturing Manager holds her tablet and looks at the camera

Why Computer One?

When we ask that same question, here’s what manufacturers and others tell us:

“Because no matter how many times we call, you are always polite and patient – very professional.”

“Enquiries are actioned quite quickly in relation to their urgency and are followed-up to find out if the fix has worked.”

“Very efficient in response and more than happy to help. The team members are really nice and fix all of our enquiry concerns.”

“Your team are always a pleasure to deal with – considerate of when I am available and always working on an issue until they resolve it”

“Love how quickly and efficiently issues get resolved!”

Those are the kind of comments we hear all the time. We get them because we deliver on our values.

We don’t just provide a service that ticks the box in a service agreement – our team members consistently go above and beyond because that’s the core value we prize.

Team members are acknowledged for their efforts and measured according to how well they deliver on all our values.

Key Features of our IT Support for Manufacturing Service

Australian-based Service Desk

All our team are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.

All-inclusive Managed Services

Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.

One-stop IT Shop

Managed IT Services, Project Services, Procurement. You can get everything you need in the world of IT from Computer One.

Fast Resolution

More than 90% of managed IT service tickets are resolved at the first level of contact, in the first call or email.

Nationwide Service Delivery

We have boots on the ground where you need them in Brisbane, Sydney and Melbourne. Beyond that, we can visit your remote locations as required.

Large Team

38 full-time staff and a cohort of more than 50 specialists around the country are ready to provide the exact service combination you require.

We fit with your internal team

We are past masters at integrating with internal IT teams, freeing your staff from frontline support so they can concentrate on items of strategic importance.

Competitive Pricing

We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).