IT Support for Manufacturing

A fast, reliable IT partner

Remote service specialists.

We understand that time is money. You need uninterrupted production day or night and we can provide it.

We have a long and successful history of supporting Australian manufacturers and helping them achieve new productivity gains through technology.

It’s never just about ticking a box on a service agreement — our team consistently goes above and beyond because that’s the core value we prize.

Team members are recognised for their efforts and measured by how well they uphold all of our values.

Your network is protected with robust security measures against both external and internal threats.

Let’s talk about your IT requirements.

Computer One - IT Support for Manufacturing
Computer One - IT Support for Manufacturing

Why use Computer One for Manufacturing IT Support?

When we ask that same question, here’s what manufacturers and others tell us:

“Because no matter how many times we call, you are always polite and patient – very professional.”

“Enquiries are actioned quite quickly in relation to their urgency and are followed-up to find out if the fix has worked.”

“Very efficient in response and more than happy to help. The team members are really nice and fix all of our enquiry concerns.”

“Your team are always a pleasure to deal with – considerate of when I am available and always working on an issue until they resolve it”

“Love how quickly and efficiently issues get resolved!”

Those are the kind of comments we hear all the time. We get them because we deliver on our values.

Key Features of our IT Support for Manufacturing

  • Australian-based Service Desk
    All our team are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.
  • All-inclusive Managed Services
    Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.
  • One-stop IT Shop
    Managed IT Services, Project Services, Procurement. You can get everything you need in the world of IT from Computer One.
  • Fast Resolution
    More than 90% of managed IT service tickets are resolved at the first level of contact, in the first call or email.
  • Nationwide Service Delivery
    We have boots on the ground where you need them in Brisbane, Sydney and Melbourne. Beyond that, we can visit your remote locations as required.
  • Large Team
    38 full-time staff and a cohort of more than 50 specialists around the country are ready to provide the exact service combination you require.
  • We fit with your internal team
    We are past masters at integrating with internal IT teams, freeing your staff from frontline support so they can concentrate on items of strategic importance.
  • Competitive Pricing
    We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).

See what our clients have to say

They love our quick response and friendly team.

Ihave had an issue with Teams for quite some time and Christian was able to resolve this easily and quickly.

Outsourced Strata Management

Responsive and problem appears to be fixed.

Integrated Energy Operator

Exceptional customer service

Corporate Turnaround Specialists

Solved issue prompt

International Transport Consultants

Michael was very quick to respond and fix my problem

Agricultural Irrigation Systems

Issue is resolved perfectly.

Mining Monitoring Services

Matt was very helpful and personable and was able to get the issue sorted relatively quickly.

Baked Goods Wholesaling

Great communication and had the problem solved quickly

Carpet Import/Wholesale

Quick response, good communication

Transport Analytics Firm

Because the problem is finally fixed and my day is so much more productive and less stressful. Thank you again.

QLD Law Firm

Problem was sorted with one phone call

Food Manufacturing

Absolutely effortless and a pleasure to deal with

SEQ Mining Co.

Daniel saved the day and me a huge amount of stress. Problem fixed in no time. Thank you

Mental‑health Support Provider

No issues, did what was requested and asked me to check that it was working before logging out of my computer

Metal Fabricator

Fast competent service

Family Office

Good Customer service.

Commercial Electrical Contractors

Support was great and very patient with me. Thankyou

Gym Chain Operator

Fast response, thank you!

Insurance Specialists

Problem was resolved after a number of phone calls and remote access by IT support.

Forensic Accounting Firm

Very helpful and fast response time.

National Beauty Chain

Efficient, willing and competent, great to work with

Recruitment Specialists

Vinny was so helpful as always.

Capital Equipment Lenders

He was really helpful and took the time to work out the problems

Emerging Mining Company

Prompt action, well done

QLD RTO

Fast and quick to response

Global employment compliance specialist

Communication on the work flow from start to finish was exceptional

PNG Gold Mine

Nicholas was great to deal with.

Global Ag Supplier

Very helpful when one is not completely computer savvy

National Logistics Provider

Quick response, appreciate the assistance.

Safety Education Provider

Fast and efficient service. Problem resolved quickly

Medical Provider

Quick and efficient. !

Workforce Management Specialist

Easy, good advice.

Social Housing Provider

10 for Alvin

Food Manufacturer

Good speed and accurate execution

Multinational Employment Compliance Authority

Knowledgeable and quick to respond to issue - thank you

Mining Workforce Solutions

Great and prompt service

SEQ Private Club

Instant service

Industrial Gas Supplier

Ben has helped me out of a very tough situation quickly, and with great people skills.,

Copper Mining

Fast and efficient

Transport Planning Consultants

Thanks for the quick response

Global workforce compliance expert

Tommie was very helpful in resolving the problem in a timely manner

Specialist Medical Clinic

Very helpful, easy to understand and fixed the problem quickly. Thankyou

QLD Social Enterprise

Thanks to Travis and Mandy for the prompt responses on my computer's problem.

Corporate Restructuring Advisors

Quick response - sorted out the problem with VIP user quickly, even when they were set up differently to normal accounts. Well done.

Underground Mining Operators

Problem resolved after lots of troubleshooting

Medical Centre

Problem solved - Thanks Tom

Senior Advocacy Organisation

Quick to diagnose the issue and resolve it

NSW Charity

Issues resolved promptly and efficiently and appropriate follow up completed

Alcohol & Drug Support

Excellent work in resolving my malicious email issue promptly.

International Retail Brand

Quick and easy

Commercial Flooring Providers

Excellent response and finalize the issue.

SEQ Construction Firm

Very quick and efficient service from Kesh!

NFP Advocacy Organisation

I am able to use my laptop freely now 🙂

National Home Furnishing Retailer

Daniel was excellent

Underwriting Insurers

Good customer focused and well mannered.

Electrical Infrastructure Provider

Great work

Oracle Primavera Specialists

My experience with Helpdesk is always great.

National Retailer

Prompt reply / service

Food Packaging Supply

Rowell has been very helpful in resolving my issues and a genuine fella to speak to

National Dessert Franchise

Very fast competent help

Private Office

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We welcome the opportunity to talk to you about your IT Support.

Please call us on 1300 667 871 or fill in the form below and we’ll be in touch quickly.

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