IT Support for Manufacturing

A fast, reliable IT partner

Remote service specialists.

We understand that time is money. You need uninterrupted production day or night and we can provide it.

We have a long and successful history of supporting Australian manufacturers and helping them achieve new productivity gains through technology.

It’s never just about ticking a box on a service agreement — our team consistently goes above and beyond because that’s the core value we prize.

Team members are recognised for their efforts and measured by how well they uphold all of our values.

Your network is protected with robust security measures against both external and internal threats.

Let’s talk about your IT requirements.

Computer One - IT Support for Manufacturing
Computer One - IT Support for Manufacturing

Why use Computer One for Manufacturing IT Support?

When we ask that same question, here’s what manufacturers and others tell us:

“Because no matter how many times we call, you are always polite and patient – very professional.”

“Enquiries are actioned quite quickly in relation to their urgency and are followed-up to find out if the fix has worked.”

“Very efficient in response and more than happy to help. The team members are really nice and fix all of our enquiry concerns.”

“Your team are always a pleasure to deal with – considerate of when I am available and always working on an issue until they resolve it”

“Love how quickly and efficiently issues get resolved!”

Those are the kind of comments we hear all the time. We get them because we deliver on our values.

Key Features of our IT Support for Manufacturing

  • Australian-based Service Desk
    All our team are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.
  • All-inclusive Managed Services
    Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.
  • One-stop IT Shop
    Managed IT Services, Project Services, Procurement. You can get everything you need in the world of IT from Computer One.
  • Fast Resolution
    More than 90% of managed IT service tickets are resolved at the first level of contact, in the first call or email.
  • Nationwide Service Delivery
    We have boots on the ground where you need them in Brisbane, Sydney and Melbourne. Beyond that, we can visit your remote locations as required.
  • Large Team
    38 full-time staff and a cohort of more than 50 specialists around the country are ready to provide the exact service combination you require.
  • We fit with your internal team
    We are past masters at integrating with internal IT teams, freeing your staff from frontline support so they can concentrate on items of strategic importance.
  • Competitive Pricing
    We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).

See what our clients have to say

They love our quick response and friendly team.

Exceptional customer service

Corporate Turnaround Specialists

Actioned straight away and up, running within a few minutes.

SME Finance Specialists

Daniel was excellent

Underwriting Insurers

Fast and quick to response

Global employment compliance specialist

Michael was very quick to respond and fix my problem

Agricultural Irrigation Systems

Responsive and problem appears to be fixed.

Integrated Energy Operator

Very quick and efficient service from Kesh!

NFP Advocacy Organisation

Issue is resolved perfectly.

Mining Monitoring Services

I am able to use my laptop freely now 🙂

National Home Furnishing Retailer

Professional service. Appreciate it. Cheers

Junior Mining Co.

Quick and efficient. !

Workforce Management Specialist

Instant service

Industrial Gas Supplier

I had to call to get assistance as had marked one issue as urgent - but once I made contact it was resolved satisfactorily by Tommie

Heavy Engineering Co.

Problem was resolved after a number of phone calls and remote access by IT support.

Forensic Accounting Firm

The service is always great and the technical people are human and understand.

Business Equipment Brokers

I have found the Technical support provided is exceptional

Mortgage Broker

Great job

Residential Rehabilitation Service

Best service ever!

Gas Asset Manager

C1 were on to it quickly. Followed the expected protocols and completed and reported follow up checks.

Environmental Impact Group

Very helpful and resolved quickly -Amazing 🙂

Housing Support Organisation

Thank you, working now.

SEQ Strata Manager

Rowell has been very helpful in resolving my issues and a genuine fella to speak to

National Dessert Franchise

Quick assistance on this one, many thanks,

Global Cargo Operator

Knowledgeable and quick to respond to issue - thank you

Mining Workforce Solutions

He was really helpful and took the time to work out the problems

Emerging Mining Company

Very helpful when one is not completely computer savvy

National Logistics Provider

Nicholas was great to deal with.

Global Ag Supplier

Absolutely effortless and a pleasure to deal with

SEQ Mining Co.

Great service

Agricultural Group

Problem solved - Thanks Tom

Senior Advocacy Organisation

Fast response, thank you!

Insurance Specialists

Nick was super efficient and sorted my issue out really quickly. Top bloke

Premium Hospitality Provider

Fixed issue quickly.

CSG Project Developer

Tommie was very helpful in resolving the problem in a timely manner

Specialist Medical Clinic

Thank you very much Adam. My Monday is now turning into a "happy" Monday.

M&A Lawyers

Prompt action, well done

QLD RTO

Fast and efficient

Transport Planning Consultants

Professional and patient, solved the issues easily.

NSW Not for Profit

Thanks so much for the help troubleshooting, and the quick response. Much appreciated!

Private Health Insurer

Ticket completed promptly without error

Insolvency firm

Fast and smooth to use email again-best service.

Mine Management

Got me back up and running, but is still looking into why it happened.

Industrial Engineering firm

10 for Alvin

Food Manufacturer

Very helpful and fast response time.

National Beauty Chain

Support was great and very patient with me. Thankyou

Gym Chain Operator

Good speed and accurate execution

Multinational Employment Compliance Authority

Great work

Oracle Primavera Specialists

Good Customer service.

Commercial Electrical Contractors

Communication on the work flow from start to finish was exceptional

PNG Gold Mine

Support was good, and quick response

Cloud Software Provider

Matt was a great help, the system is running great

Baking Goods Supply

Matt was very helpful and personable and was able to get the issue sorted relatively quickly.

Baked Goods Wholesaling

Quick to diagnose the issue and resolve it

NSW Charity

Excellent response and finalize the issue.

SEQ Construction Firm

Problem was sorted with one phone call

Food Manufacturing

Quick action and assistance to request both online and in person.

Mining Company

Your speedy work is much appreciated

Global Asset Managers

The Issue I was facing was solved by them very efficiently.

Gold Mining Company

Solved issue prompt

International Transport Consultants

Good job Jason and Matt

CSG Project Operator

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We welcome the opportunity to talk to you about your IT Support.

Please call us on 1300 667 871 or fill in the form below and we’ll be in touch quickly.

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