IT Support Sydney

IT infrastructure is the backbone of any modern institution. From small startups to multinational corporations to nonprofits, successful organisations rely on robust IT systems for their core business needs. But what happens when these systems encounter a glitch? That’s where having a dedicated IT support team is essential.

At Computer One, our IT support services are aimed at ensuring efficient and secure operations for medium-sized businesses (50 – 1000 staff) in Sydney. From responding quickly to any support requests, to network monitoring and cyber security services, to hardware and software supply. Our highly-skilled team can take care of your IT requirements while you focus on your daily operations.

Looking for the best IT Support Sydney has to offer? Here’s why you should choose Computer One…

IT Support Brisbane. A C1 team member smiles while holding a laptop

Enhance Your Operations with Dedicated IT Support Services

When it comes to technical support, a one-size-fits-all approach doesn’t work. Each organisation has its unique IT needs, and that’s where our comprehensive IT support services will make all the difference. Computer One offers a wide spectrum of technology solutions, tailored to your specific requirements.

Managed IT Services

We provide effective and efficient managed IT services to all medium businesses in Sydney and around the world. With Computer One as your managed IT service provider, your organisation will receive easily accessible, priority support when you need it.

Managed IT Services Sydney
Australia-Wide Coverage
All IT Disciplines
Verified World-Class Performance

Development and Transformation

We specialise in digital transformation consulting and software development that can take your business processes to the next level. Our solutions are engineered to help you automate time-consuming tasks, work more efficiently and enhance your business growth.

Managed Network Services

We provide Australian businesses with a comprehensive array of network management and support solutions. Our dedicated team is available 24 x 7, ensuring your network is part of a resilient, monitored environment.

Security Services

With our team of IT security experts and 24 x 7 support capabilities, rest assured that we’ll protect your organisation from costly interruptions. We can provide the entire security operation, standalone services or a comprehensive audit.

Business Communication and Conferencing

We offer a range of business-grade communication tools that can enhance your office environment and keep you connected with partners and clients – no matter where they are in the world.

Cloud and Hybrid Cloud Services

We have been helping organisations adopt cloud solutions for almost two decades. Our expert team will consider your specific needs to design the right blend of cloud-only or hybrid cloud services for your computing and storage.

World-Class Service is Standard

The benchmark for client satisfaction with Business IT Support Services is the Net Promoter Score. It’s the same, standardised question no matter where you go: “On a scale from 1-10, how likely would you be to refer our service to colleagues and friends?”

We regularly test and benchmark our NPS against the best IT Support providers in Sydney and the world, and our score rivals and exceeds them every month. Our service levels are truly World-Class.

We’re very proud of our consistent score. It’s how we know we will deliver excellent services to your team.

Why Choose Computer One as Your
IT Support Service in Sydney?

At Computer One, we understand the importance of reliable and secure IT infrastructure to keep your business running smoothly. That’s why we offer an extensive range of managed IT services and technology solutions. Whether you need on-site or remote support, our professional team of experts proactively identify issues, respond quickly when you need us, and develop a long-term strategy to support your business operations.

We set ourselves apart through a combination of experienced professionals, personalised service, and innovative solutions. Our expert team leverages the latest technologies and best practices to ensure your organisation’s IT infrastructure is always up-to-date and protected.

Our focus is on building lasting relationships with clients by providing tailored IT solutions. Working alongside your internal IT team or as a standalone managed services provider, you’ll receive ongoing support and proactive monitoring from IT professionals who care about your business.

With 24 x 7 availability to assist with any customer service requests, Computer One provides the IT support Sydney can count on. No matter what the challenge is, we will exceed your expectations with our support service plans because at Computer One, verified world-class service comes standard.

IT SUPPORT SERVICES OVERVIEW

Entirely based in Australia
Extensive Managed IT Service Desk team ready to help you within 30 seconds
Rapid Response team that can be deployed to assist with emergency issues
Proactive IT maintenance services to avoid unexpected downtime and enhance business productivity
Projects team to handle on-site or complex deployments
Comprehensive approach to managed security services, adopting the principles of the Australian Cyber Security Centre’s Essential 8
Senior support team of Solution Architects and Business Consultants able to help you gain the most benefit from Managed IT in your organisation
Offices in Brisbane, Sydney and Melbourne

We provide Business IT Support in Sydney for brands like these

Finding the right managed service provider is an important decision for any organisation. Read what some of our clients have to say about working with Computer One for their IT support solutions.

ReAD ALL CASE STUDIES

IT Support Sydney FAQs

What types of organisations does Computer One cater to in Sydney?

We provide IT support services to a diverse range of medium-sized businesses in Sydney, spanning various industries such as finance, healthcare, legal, not-for-profit, mining and more. Our tailored IT support solutions are designed to meet the unique needs of each client. We will ensure that your IT infrastructure aligns with relevant industry regulations, providing peace of mind and mitigating compliance risks.

How does Computer One handle remote IT support in Sydney?

We offer robust remote IT support services which means our skilled technicians can address your issues promptly without the need for an on-site visit. This ensures quick resolutions and minimises downtime for your organisation.

Can Computer One assist with IT infrastructure upgrades and expansions?

Yes, we specialise in IT infrastructure upgrades and expansions. Whether you’re scaling your organisation or need to enhance your existing IT setup, our team can design and implement solutions to meet your growth objectives.

Does Computer One provide data recovery services in Sydney?

Absolutely. Our IT support solutions include data recovery services to help retrieve lost or compromised data. Our team of experts employ advanced techniques to recover data from various storage media and ensure data integrity.

What cyber security measures does Computer One recommend for organisations in Sydney?

We recommend a multi-layered approach to cyber security, including robust antivirus solutions, regular security audits, employee training, and the implementation of firewalls and intrusion detection systems to protect organisations from evolving cyber threats.

Can Computer One assist with setting up and managing virtual private networks (VPNs) for remote work?

Yes, our team has expertise in setting up and managing virtual private networks (VPNs) to ensure secure and seamless remote work environments. This helps organisations to maintain data security while enabling flexible work arrangements.

How often does Computer One conduct IT assessments for organisations in Sydney?

We recommend regular IT assessments to evaluate the health and performance of your IT infrastructure. The frequency of assessments depends on your business needs, ensuring that your technology remains aligned with your evolving requirements.

Can Computer One assist with staff training on new IT systems and software?

Certainly. We can provide comprehensive staff training on new IT systems and software implementations. This ensures a smooth transition and empowers your team to make the most of the latest technologies adopted by your organisation.

What is Computer One’s approach to disaster recovery planning?

We develop customised disaster recovery plans to safeguard organisations from unforeseen events. Our approach includes regular backups, testing of recovery procedures, and documentation to ensure a rapid and effective response in the event of a disaster.

Does Computer One offer proactive IT maintenance services to prevent issues before they occur?

Yes, we provide proactive IT maintenance services to identify and address potential issues before they impact your organisation. Our proactive approach helps minimise downtime and ensures the smooth operation of your IT infrastructure.

How does Computer One ensure the privacy and security of client data?

Computer One is dedicated to upholding the highest standards of data privacy and protection. We proudly hold ISO 9001 and ISO 27001 certifications, which demonstrate our dedication to quality management and information security. This translates into enhanced customer satisfaction, improved operational efficiency, and a continual focus on delivering high-quality IT support services.

ISO 9001 certification attests that our processes meet stringent quality criteria, enhancing the reliability and efficiency of our IT support. Adhering to this standard requires well-defined procedures and continuous improvement, ensuring that our services are always delivered with precision and excellence.

With our ISO 27001 certification, you can trust that your data is handled and secured with the utmost care. This certification is designed to protect the confidentiality, integrity and availability of information of Computer One and its clients, aligning with international best practices for information security.

How quickly can Computer One respond to on-site IT support requests in Sydney?

Computer One understands the importance of timely support. Requests for assistance are graded according to the severity of the impact on your operations. Priority One issues attract a response time inside one hour. When an on-site visit in Sydney is required for a Priority One event, our team can be at most locations in Greater Sydney within 2 hours.

How can I contact Computer One for IT support in Sydney?

If you are an existing client of Computer One, please email support@computerone.com.au or call 1300 667 871 for fast service.

If you are new to Computer One but you need help now and your company has 50+ staff members, please call us on 1300 667 871 and select option 2, or email sales@computerone.com.au.