Industry News

Computer One selected to provide On-site IT Resources to Gold Coast Light Rail

Gold Coast Light Rail - Keolis Downer

18-06-2015 – We are pleased to announce today an expansion of our role at Keolis Downer Rail, the company behind the Gold Coast Light Rail service.

Previously we have provided a Managed IT Service which includes:

  1. Network Architecture for the project – Computer One designed the business computing network from the ground up before any light rail stock began rolling.  It delivers High Availability with guaranteed uptime and is scalable up in peak times when extra staff are rostered on and scalable down in slower times, to tie operating expenditure closely to business demands.
  2. Infrastructure as a Service.  To save on capital expenditure exposure, all the infrastructure is owned and maintained by Computer One at our chosen data centres.
  3. Private Cloud Services for everything from the traditional Microsoft suite to the company’s CRM system.
  4. Backup Confidence.  All workloads are located at our primary data centre offsite, backed-up there and replicated to a secondary data centre via redundant links.
  5. Network Security.  To ensure the system is as secure as possible.
  6. 3-Level Helpdesk.  An off-site escalation point for Level 1, 2 and 3 IT support requests during and after business hours.
  7. 24-hour Critical Incident Response to offsite or onsite locations.
  8. Hardware and software supply including asset management and IT Asset Disposition (ITAD) at end of life.
  9. Licensing Management for the entire Microsoft suite including SQL as well as Anti-Malware packages.
  10. Disaster Recovery preparation, scheduled testing and response.
  11. Patch Management for both servers and desktops.
  12. Network access management for onsite and offsite users, as well as guest control to 3rd party subcontractors.

We support a group of around 60 administrative users and 90 shift workers on the network.

New On-site Resource means Faster IT projects

Now we have gone one step further to promote productivity, by providing an on-site resource. Our staff member adds a second opinion, two more hands and faster completion of projects as required.

KDR IT Manager Chris Va’a says, “I’m delighted to expand our relationship with Computer One.”

“The support that they offer means I can concentrate my time addressing the strategically important issues that will keep us operating efficiently into the future and not get dragged into short-term, fire-fighting actions.”

We’re looking forward to delivering more efficiency and helping keep the Gold Coast’s population moving!

Photo: Courtesy of KDR

Update: Gold Coast Light Rail was a star performer of the Commonwealth Games transport plan in April 2018, carrying more than 1.1m passengers (more than four times regular passenger numbers). The network makes GCLR the largest transport infrastructure project ever undertaken on the Gold Coast.


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