MSP IT Services | Computer One

We’re a Managed IT Service provider for mid-sized businesses (50 – 1000 staff).

We offer world-class levels of service and technology solutions, respond quickly when you need us, proactively reduce the issues that cause support requests and develop a long-term strategy to support your business goals as part of our service.

If you’re choosing a new Managed IT service provider, here’s why you should consider Computer One.

Managed IT Service Providers. A C1 team member holds a Laptop and smiles at the camera

Key Computer One Service Features

Australian-Based Service Desk

All our staff are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.

All-Inclusive Service

Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.

Fast Resolution

More than 70% of managed IT service tickets are resolved at the first level of contact, in the first call or email.

Industry Experience

It’s likely that we already have direct experience in your industry as managed service providers. Check out our Industry Expertise section for specific examples.

Nationwide Service Delivery

From dustless CBD data centres to deserts and tropical jungles. We deliver the IT service you need, wherever you need it, with offices in Brisbane, Sydney and Melbourne.

Large Team

38 full-time staff and a cohort of more than 50 specialists around the country ready to provide the exact service combination you require.

Internal IT Integration

We are past masters at integrating with internal IT teams, freeing your staff from frontline support while keeping end-user satisfaction high.

Competitive Price

We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).

Managed Service Provider Benefits

We provide effective and efficient technology solutions to all medium businesses in Australia and around the globe. With us as your managed IT service provider, you will receive round-the-clock, easily accessible, priority support services for the ever-changing technological landscape that is the IT industry.

We provide the latest technologies and best practices to ensure your organisation’s IT infrastructure is up-to-date and protected, allowing you and your team to focus on the core competencies of your organisation.

By choosing Computer One as your managed services provider, your organisation’s overall efficiency and productivity will improve as we create innovative solutions specifically for its needs.

World-Class Service is Standard

The international benchmark for client satisfaction with cyber security services is the Net Promoter Score. It’s the same, standardised question no matter where you go: “On a scale from 1-10, how likely would you be to refer our service to colleagues and friends?”

We regularly test and benchmark our NPS against the best IT providers in the world, and our score rivals and exceeds them every month. Our cyber security solutions are quite honestly, World-Class.

We’re very proud and have worked hard to achieve it. It’s your promise of excellent service to you.

It’s also what leads to testimonials like these…