Managed IT Services Melbourne

Need an IT support company to integrate with your current IT team or as a standalone provider? Computer One provides on-site and remote support to medium-sized Melbourne businesses.

With our dedicated team, you’ll get technology solutions that are:

Fast
Reliable
Proactive
World-Class

We care about your business and its goals, which is why our specialists focus on providing tailored solutions to you.

Looking for IT managed services in Melbourne? Here’s why you should consider Computer One…

Managed IT Services Sydney. A C1 team member smiles at the camera

Key Features of our IT Managed Services Melbourne

If you’re looking for a business IT services company in Melbourne, then look no further than Computer One. From a world-class team of support technicians to cybersecurity solutions, business process automation and disaster recovery plans, our managed services are designed to quickly resolve any IT issues you may encounter to keep your business operations running smoothly.

Australian-Based Services Desk

All support services are handled by our team based in Australia. We deliver clear spoken and written communications in order to provide some of the highest quality managed IT solutions Melbourne-wide.

All-Inclusive IT Support

Unlimited access to level 1-3 service desk for technical issues plus backups, information security, unified communications and cloud services, emergency response, on-site support for IT infrastructure, IT strategy, 6am to 10pm business hours coverage and more – all for the one low price.

Fast Problem Fixes

We take a proactive approach to managed IT support in Melbourne, meaning most problems are resolved at the first point of contact, often within the first call or email to keep your business downtime to a minimum.

Proven Industry Experience

With over 20 years of experience under our belts, we’ve basically seen it all before. In fact, there’s a strong chance we’ve serviced plenty of other companies in your industry. Check our Industry Expertise page for specific examples of our professional services.

Nationwide Service Delivery

No matter where you are located, we’re ready and able to provide you with the IT managed services you need to get the most out of your digital transformation and focus on business strategy and development.

Large IT Support Team

With 38 full-time team members and a cohort of more than 50 specialists around Australia, our dedicated support team can provide business technology solutions and services that are world-class.

Internal IT Integration

Already have an internal team? We’re not looking to replace anyone’s job. That’s why we execute a seamless integration with your team to give your staff a break from the frontline and focus on strategically important IT projects and business objectives.

Competitive Price

We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value for managed IT Melbourne-wide (if we do say so ourselves!).

Quality Managed Services for a Competitive Edge

Our managed IT services in Melbourne are solutions designed to take your business to the next level. Whether we provide extra assistance for your in-house team or become your sole IT support partner, having our specialised expertise and knowledge in your corner is an invaluable advantage for your business outcomes.

We measure the quality of our managed services support through customer satisfaction. Each of our IT specialists embodies our company values to ensure we continue to provide all our clients with services high in quality and satisfaction.

World-Class Service is Standard

The benchmark for client satisfaction with IT support in Melbourne is the Net Promoter Score. It’s the same, standardised question no matter where you go: “On a scale from 1-10, how likely would you be to refer our service to colleagues and friends?”

We regularly test and benchmark our NPS against the best IT Support companies in the world, and our score rivals and exceeds them every month. Our service levels are World-Class.

We’re very proud and have worked hard to achieve our score. It’s our promise of excellent service.

We provide IT Managed Services in Melbourne for brands like these

Looking for proof that we really are the managed service provider we claim to be? Check out what some of our clients have to say about our IT management solutions.

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Managed Service Providers Melbourne – FAQs

What are managed IT services?

Managed IT services are a comprehensive suite of technology solutions that provide businesses with expert support for their IT infrastructure. These services are designed to ensure that an organisation’s IT systems are reliable, secure, and optimised for performance, without the business owners or their staff needing to be involved.

Managed services providers like Computer One offer a range of managed IT services, such as network monitoring, cyber security and software updates, SharePoint application and consulting services, data backup and recovery, maintenance services and help desk support. This includes 24/7 monitoring and maintenance of the organisation’s IT systems, using the latest tools and technologies to ensure that any issues are identified and resolved before they become major problems.

How can managed IT services help improve my business operations?

With the ever-changing technological landscape, having efficient systems and reliable IT support is critical for businesses to function. By entrusting the management of your technology infrastructure to a managed services provider like Computer One, you can be confident that your IT systems are operating reliably, securely, and cost-effectively while you concentrate on keeping your business running smoothly.

Managed IT services are especially beneficial for small to medium businesses that may not have the resources or expertise to manage their own technology needs. Managed Service Providers (MSPs) also provide predictable and consistent costs, allowing businesses to better manage their budgets and project management efforts. Computer One’s cost-effective managed IT solutions can help your business meet its technology goals and improve productivity, efficiency, and profitability.

What is the difference between managed IT services and outsourcing?

Managed service providers and outsourcing may seem similar, but there are key differences between the two. Outsourcing typically focuses on reactive helpdesk services for a specific issue or concern whereas MSPs offer proactive support and management for a broader range of technology needs.

Managed IT services involve an ongoing partnership between the IT support provider and the business. This means that an IT solutions provider takes care of all IT needs, from helpdesk support and network maintenance to hardware upgrades and security patches. MSPs are also accountable for any issues that may arise. Outsourcing, on the other hand, is typically a short-term contract where the provider resolves an immediate technical concern, but may not provide ongoing support or optimisation.

With a managed service provider, businesses benefit from a team of experts working to optimise their technology infrastructure and improve overall performance. MSPs take a proactive approach to IT support, monitoring systems and addressing potential problems before they cause downtime or other issues. By investing in managed IT services from Computer One, you can rest easy knowing that your business technology is effectively managed and maintained.

What should you consider when comparing managed IT services in Melbourne?

Managed IT services companies play a crucial role in maintaining the overall functionality and efficiency of your Melbourne business, but there are several important factors you should consider before choosing a Managed Services company to work with.

Firstly, it’s important to assess their experience and reputation in the industry, as this can greatly impact the level of service and expertise you can expect. You should also evaluate the range of IT services offered, including whether they can provide tailored solutions to meet your specific business needs and help support business continuity.

A high-quality MSP should understand and address your business’s specific pain points, effectively bolstering efficiency and promoting business growth. Another crucial factor is their customer support capabilities, including response times and availability.

By choosing Computer One as your managed services provider, you will receive round-the-clock, easily accessible, priority support services. Our team will create innovative solutions specifically for your business, utilising the latest technologies and best practices to ensure your IT infrastructure is up-to-date and protected.

How much does a managed IT service provider cost?

Top managed service providers like Computer One offer a range of different IT solutions, including network infrastructure monitoring, software updates, custom software development, and cyber security protections. The price of these services typically varies based on the type of tech support required. The size and complexity of your business’s IT infrastructure, as well as the number of employees and devices that need to be monitored, can also impact the cost.

While IT solution pricing is an important factor, you should evaluate the level of expertise and quality of service that an MSP can offer to ensure you are receiving the best return on your investment. A managed services provider should offer value by providing reliable, efficient and effective IT support that helps to drive your business forward. By working with our experienced team at Computer One, you can rest assured that you’ll receive high-quality support services tailored to your needs and budget.