Managed IT Services Brisbane

Computer One is a Managed IT Service Provider for Brisbane businesses with 50 to 1,000 team members.

Verified, World-Class levels of client satisfaction
We proactively reduce the issues that create problems
We develop an IT Roadmap to support your business goals as part of our service.

Our IT support company is here to ensure the technical aspects of your business are working properly, and that any issues are resolved promptly.

All of our managed IT support services are provided in clear, plain English and customised to suit your business’s needs.

Looking for a managed service provider in Brisbane? Here’s why you should consider Computer One for your managed IT services……

IT Support Brisbane. A C1 team member smiles while holding a laptop

Key Features of our IT Managed Services – Brisbane

We provide technology services that are designed to help with any IT problems you may encounter. As one of the most reliable IT companies in Brisbane, your IT infrastructure and computer systems are in good hands no matter what the issue. From cloud solutions and hosting services to network maintenance services all the way through to software and security updates. Innovative IT solutions from our dedicated IT team help ensure your productivity and business continuity.

Brisbane-Based Service Desk

Our head office is located in Brisbane. For all IT solutions, you will be speaking to people located in the same city, with clear verbal and written communication.

All-inclusive IT Services

Level 1-3 Service Desk plus Backups, Information Security, Emergency response, On-site support, IT strategy, 6am to 10pm coverage and more, all for the one low price.

Fast Problem Fixes

More than 70% of support requests are resolved at the first level of contact, in the first call or email. Whether you are having issues with IT systems, network security or need server support, we can provide quick resolutions.

Direct Industry Experience

We provide managed IT support service plans to a range of industries. And after two decades, we have probably worked in yours before, so you can rely on our advice and expertise. Read our Industry Expertise page for specific examples.

Nationwide Service Delivery

From CBD data centres to mine sites and tropical islands. We deliver the managed IT services your business needs, wherever you need them.

Large IT Support Team

38 full-time team members and a cohort of more than 50 certified technology specialists around Australia, ready to provide the exact support you require.

Internal IT Integration

Already have an IT team? We are skilled at integrating services to free your staff from frontline support and allow them to concentrate on strategic IT projects, all while keeping your user base very happy.

Competitive Price

We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).

In-House Support or Sole Service Provider

We believe that every business deserves clear and quality IT service plans and assistance. From cyber security to cloud services, our managed IT support services in Brisbane are offered as either a supplement to your current IT team or we can be your sole source provider and take care of everything.

Business owners know how important it is to have reliable and fast managed IT services and solutions to ensure the business runs smoothly. Our Brisbane managed IT services team will ensure that this is the case every time.

World-Class Service is Standard

The benchmark for client satisfaction with business IT Support in Brisbane is the Net Promoter Score. It’s the same, standardised question no matter where you go: “On a scale from 1-10, how likely would you be to refer our service to colleagues and friends?”

We regularly test and benchmark our NPS against the best Managed IT Service Providers in the world, and our score rivals and exceeds them every month. Our service levels are World-Class.

We’re very proud and have worked hard to achieve our score. It’s your promise of excellent service with our managed IT support to keep your business operations running smoothly.

We provide managed IT Services in Brisbane for these brands

Customer satisfaction is the highest priority with our pioneering technology solutions, but don’t just take our word for it. Read what our valued clients have to say about our Brisbane IT support team and services.

ReAD ALL CASE STUDIES

Managed Service Providers Brisbane – FAQs

What are managed IT services?

Managed IT services are a comprehensive suite of technology solutions that provide businesses with expert support for their IT environment. These professional services are designed to ensure that your organisation’s IT systems are reliable, secure, and optimised for performance, without you or your staff needing to be involved.

Managed services providers like Computer One offer a range of managed IT services, such as maintaining network infrastructure, security and software updates, data backup and recovery, and help desk support. This includes 24/7 monitoring and maintenance of the organisation’s IT systems, using the latest technologies to ensure that any issues are resolved before they become major problems.

What should you consider when choosing a managed IT services provider?

Managed IT service providers play a crucial role in maintaining the overall functionality and efficiency of your Brisbane business, but there are several important factors you should consider before choosing an MSP.

Firstly, it’s important to assess their experience and reputation in the industry, as this can greatly impact the level of service and expertise you can expect. You should also evaluate the range of IT services offered, including whether they can provide tailored solutions to meet your specific business needs. Another crucial factor is their customer support capabilities, including response times and availability.

By choosing Computer One as your managed services provider, you will receive easily accessible, priority support services – delivered across 16 hours per day, with 24 x 7 coverage available if you need it. Our team will create innovative solutions specifically for your business, utilising the latest technologies and best practices to ensure your IT infrastructure is up-to-date and protected.

What is the difference between managed IT services and outsourcing?

Managed service providers and outsourcing may seem similar, but there are key differences between the two. Outsourcing typically focuses on reactive helpdesk services for a specific issue or concern whereas MSPs offer proactive support and management for a broader range of business technology needs.

Managed IT services involve an ongoing partnership between the IT support provider and the business. This means that the provider takes care of all IT needs, from help desk support and network maintenance to hardware upgrades and cyber security solutions. MSPs are also accountable for any issues that may arise. Outsourcing, on the other hand, is typically a short-term contract where the provider resolves an immediate technical concern, but may not provide ongoing support or optimisation.

With a managed service provider, businesses benefit from a team of experts working to optimise their IT systems and improve overall performance. MSPs take a proactive approach to business IT support, monitoring systems and addressing potential problems before they cause downtime or other issues. By investing in managed IT services from Computer One, you can rest easy knowing that your technology infrastructure is effectively managed and maintained.

How can managed IT services help improve my business operations?

With the ever-changing technological landscape, having efficient systems and reliable technical support is critical for businesses to effectively manage operations. By entrusting the management of your technology infrastructure to a managed services provider like Computer One, you can be confident that your IT systems are operating reliably, securely, and cost-effectively while you focus on your core business objectives.

Managed IT services are especially beneficial for small to medium businesses that may not have the resources or expertise to manage their own technology needs. MSPs also charge a fixed monthly fee for their services, allowing businesses to better manage their budgets. Computer One’s managed IT services can help your business meet its technology goals and improve productivity, efficiency, and profitability.

How much does a managed IT service provider cost?

Managed service providers offer a wide range of IT solutions, including software updates, cloud backup and disaster recovery, and network security protections. The cost of these services typically varies based on the type of support required. The size and complexity of your business’s IT infrastructure, as well as the number of employees and devices that need to be monitored, can also impact the cost.

While price is an important consideration, you should evaluate the level of technical expertise and quality of service that an MSP can offer to ensure you are receiving the best return on your investment. A managed services provider should offer value by providing reliable, efficient and effective IT support that helps to drive your business forward. By working with our experienced team at Computer One, you can rest assured that you’ll receive high-quality IT services tailored to your needs and budget.