IT Support Brisbane

IT systems are an essential tool for organisations in today’s digital landscape. But as much as technology can boost productivity and growth, it can also be a source of frustration, putting a strain on your time and resources. That’s where you need a dedicated IT support provider who will respond quickly to any issues and ensure your business continuity.

At Computer One, we can take care of all your organisation’s IT needs, from helpdesk support and network maintenance to hardware upgrades and cyber security solutions. Our expert solutions are designed to help medium-sized businesses maintain and improve their IT infrastructure and performance. With the proactive support of our IT specialists, you can have complete confidence in your business technology.

Looking for IT Support services in Brisbane? Discover how Computer One can help…

IT Support Brisbane. A C1 team member smiles while holding a laptop

What’s Included with Computer One’s Managed IT Support in Brisbane?

As an experienced IT support company, we know that every organisation has different needs when it comes to their IT environment. That’s why Computer One provides a comprehensive range of cost-effective and reliable technology solutions for medium-sized businesses (50 – 1000 staff) in Brisbane and around the world.

Managed IT Services

Our managed IT services are designed to be proactive, helping to identify and address issues before they become bigger problems. We respond quickly when you need us and work with you to develop customised IT solutions for ongoing support.

Managed IT Services Brisbane
Australia-Wide Coverage
All IT Disciplines
Verified World-Class Performance

Development and Transformation

Through our expertise in digital transformation consulting and software development, we aim to empower organisations with the tools they need to succeed in today’s fast-paced digital landscape.

Managed Network Services

With our team of dedicated professionals managing your network infrastructure and providing prompt support whenever issues arise, you can rest assured that your organisation is always connected.

Security Services

Whether you want us to oversee your entire security operation, test your attack preparedness, or address a specific concern, our cyber security experts are available 24 x 7 to protect your business from costly interruptions.

Business Communication and Conferencing

Our business-grade communication tools are designed to help your team collaborate with ease – no matter where they are. Let us help you streamline your communication processes and take your organisation to the next level.

Cloud and Hybrid Cloud Services

Our experienced team has been designing and implementing cloud solutions for almost two decades. Whether it’s a private cloud or hybrid service, we can design a solution that perfectly fits your business needs.

World-Class Service is Standard

The benchmark for client satisfaction with Business IT Support Services is the Net Promoter Score. It’s the same, standardised question no matter where you go: “On a scale from 1-10, how likely would you be to refer our service to colleagues and friends?”

We regularly test and benchmark our NPS against the best IT Support providers in Brisbane and the world, and our score rivals and exceeds them every month. Our service levels are truly World-Class.

We’re very proud of our consistent score. It’s how we know we will deliver excellent services to your team.

Discover the Benefits of Computer One’s
IT Support Brisbane Solutions

With Computer One as your managed IT service provider, you can trust that any issues with your IT systems will be addressed promptly and with minimal disruptions to your operations. We understand the importance of reliable and secure technology and offer an extensive range of IT support services with 24 x 7 availability and monitoring. Whether you need on-site or remote support, our technicians are always ready to assist and ensure your business runs smoothly.

We focus on building lasting relationships with our clients through tailored IT support. Our team will make a full assessment of your IT infrastructure so we can provide the ideal solutions for your needs. Whether you want us to work alongside your internal IT team or as a standalone managed services provider, you can expect proactive support from experienced IT professionals who care about your organisation.

With the right IT support, Brisbane-based organisations can ensure efficient and secure operations and stay ahead in the competitive digital landscape. At Computer One, we set ourselves apart through a combination of experience, personalised service, and innovative solutions. We utilise the latest technology and best practices to ensure your organisation is always up-to-date and protected. No matter what the challenge is, we will exceed your expectations with our IT support service plans.

IT SUPPORT SERVICES OVERVIEW

Entirely based in Australia
Extensive Managed IT Service Desk team ready to help you within 30 seconds
Rapid Response team that can be deployed to assist with emergency issues
Proactive IT maintenance services to avoid unexpected downtime and enhance business productivity
Projects team to handle on-site or complex deployments
Comprehensive approach to managed security services, adopting the principles of the Australian Cyber Security Centre’s Essential 8
Senior support team of Solution Architects and Business Consultants able to help you gain the most benefit from Managed IT in your organisation
Offices in Brisbane, Sydney and Melbourne

We provide Business IT Support in Brisbane for brands like these

Computer One is the trusted name for IT support services, Brisbane-wide. Read what some of our clients have to say after choosing us as their managed service providers.

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IT Support Brisbane FAQs

What types of organisations does Computer One cater to in Brisbane?

We provide IT support services to a diverse range of medium-sized businesses in Brisbane, spanning various industries such as finance, healthcare, legal, not-for-profit, mining and more. Our tailored IT support solutions are designed to meet the unique needs of each client. We will ensure that your IT infrastructure aligns with relevant industry regulations, providing peace of mind and mitigating compliance risks.

How does Computer One handle remote IT support in Brisbane?

We offer robust remote IT support services which means our skilled technicians can address your issues promptly without the need for an on-site visit. This ensures quick resolutions and minimises downtime for your organisation.

Can Computer One assist with IT infrastructure upgrades and expansions?

Yes, we specialise in IT infrastructure upgrades and expansions. Whether you’re scaling your organisation or need to enhance your existing IT setup, our team can design and implement solutions to meet your growth objectives.

Does Computer One provide data recovery services in Brisbane?

Absolutely. Our IT support solutions include data recovery services to help retrieve lost or compromised data. Our team of experts employ advanced techniques to recover data from various storage media and ensure data integrity.

What cyber security measures does Computer One recommend for organisations in Brisbane?

We recommend a multi-layered approach to cyber security, including robust antivirus solutions, regular security audits, employee training, and the implementation of firewalls and intrusion detection systems to protect organisations from evolving cyber threats.

Can Computer One assist with setting up and managing virtual private networks (VPNs) for remote work?

Yes, our team has expertise in setting up and managing virtual private networks (VPNs) to ensure secure and seamless remote work environments. This helps organisations to maintain data security while enabling flexible work arrangements.

How often does Computer One conduct IT assessments for organisations in Brisbane?

We recommend regular IT assessments to evaluate the health and performance of your IT infrastructure. The frequency of assessments depends on your business needs, ensuring that your technology remains aligned with your evolving requirements.

Can Computer One assist with staff training on new IT systems and software?

Certainly. We can provide comprehensive staff training on new IT systems and software implementations. This ensures a smooth transition and empowers your team to make the most of the latest technologies adopted by your organisation.

What is Computer One’s approach to disaster recovery planning?

We develop customised disaster recovery plans to safeguard organisations from unforeseen events. Our approach includes regular backups, testing of recovery procedures, and documentation to ensure a rapid and effective response in the event of a disaster.

Does Computer One offer proactive IT maintenance services to prevent issues before they occur?

Yes, we provide proactive IT maintenance services to identify and address potential issues before they impact your organisation. Our proactive approach helps minimise downtime and ensures the smooth operation of your IT infrastructure.

How does Computer One ensure the privacy and security of client data?

Computer One is dedicated to upholding the highest standards of data privacy and protection. We proudly hold ISO 9001 and ISO 27001 certifications, which demonstrate our dedication to quality management and information security. This translates into enhanced customer satisfaction, improved operational efficiency, and a continual focus on delivering high-quality IT support services.

ISO 9001 certification attests that our processes meet stringent quality criteria, enhancing the reliability and efficiency of our IT support. Adhering to this standard requires well-defined procedures and continuous improvement, ensuring that our services are always delivered with precision and excellence.

With our ISO 27001 certification, you can trust that your data is handled and secured with the utmost care. This certification is designed to protect the confidentiality, integrity and availability of information of Computer One and its clients, aligning with international best practices for information security.

How quickly can Computer One respond to on-site IT support requests in Brisbane?

Computer One understands the importance of timely support. Requests for assistance are graded according to the severity of the impact on your operations. Priority One issues attract a response time inside one hour. When an on-site visit is required for a Priority One emergency, our team can be on-site at most Greater Brisbane locations in less than an hour.

How can I contact Computer One for IT support in Brisbane?

If you are an existing client of Computer One, please email support@computerone.com.au or call 1300 667 871 for fast service. You can also start a remote session with a Computer One team member below.

If you are new to Computer One but you need help now and your company has 50+ staff members, please call us on 1300 667 871 and select option 2, or email sales@computerone.com.au.