IT support for Transport and Logistics

Remote service specialists

We know how much downtime costs you.

So we develop bulletproof systems using best-of-breed technology, multiple vendors and connectivity paths to ensure you’re almost never offline.

Then we support those systems from our Australian-based service desk, with boots on the ground in every major city.

Our networks have survived fibre cables being cut by accident, attacks on major telcos that have taken them offline, and the worst kinds of weather.

IT Support for Transport and Logistics

When time is money, you need an IT partner that resolves issues fast. Or better yet, one that ensures they never happen in the first place.

That’s us.

We have decades of experience serving companies like yours. That means we’re good at seeing the IT-related risks in your business. We proactively counter them and go on to build extra levels of redundancy into your network.

We track recurring issues and resolve them at the root level, to ensure that your business suffers no unexpected disruptions.

We’re experienced at dealing with the information security issues that confront you and we’re clear communicators, so you’ll always know where you stand.

IT Support for Transport and Logistics. A forklift loads a truck

IT Support for Transport and Logistics. A word cloud depicts positive customer comments about Computer One

Why Computer One?

Because we understand Transport and Logistics IT Support, we’re fast, we communicate clearly and we provide frequent updates when we’re solving problems.

And on top of that, our pricing makes us really good value!

But the best reason is that we measure our team on how well they align to our company values. We ensure they don’t just go through the motions of computer support without solving the underlying issues – we expect them to test it from the user’s perspective and go above and beyond every time it’s required.

Because we pay attention to those behaviours that align to our values, we have built a team that is unsurpassed in the market.

That’s why you should use Computer One.

Key Service of our IT Support for Transport and Logistics Service

Up to 99.99% uptime, guaranteed

That’s less than one hour of downtime at risk across a year. We can design and manage networks that never go down, to secure your freight network.

Hands-on Service

When you talk to us, you’re speaking with the company that will actually specify, supply, install and then maintain the equipment. We don’t just advise – we make it happen.

Fixed Price means permanent solutions

Providing unlimited service for one fixed price each month means it’s in our interest to permanently solve recurring problems, otherwise we’re losing money. We win when you win.

A focus on Information Security

We secure our clients’ networks and actively guard them by establishing defences on multiple points – at the switch, in the mailbox, on the desktop, we can even deliver security training to your staff.

Australian-based Service Desk

All our team are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.

All-inclusive Managed Services

Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.

One-stop IT Shop

Managed IT Services, Project Services, Procurement. You can get everything you need in the world of IT from Computer One.

Fast Resolution

More than 90% of managed IT service tickets are resolved at the first level of contact, in the first call or email.

Nationwide Service Delivery

We have boots on the ground where you need them in Brisbane, Sydney and Melbourne. Beyond that, we can visit your remote locations as required.

Large Team

38 full-time staff and a cohort of more than 50 specialists around the country are ready to provide the exact service combination you require.

We fit with your internal team

We are past masters at integrating with internal IT teams, freeing your staff from frontline support so they can concentrate on items of strategic importance.

Competitive Pricing

We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).

These clients trust our Managed IT Support for Transport and Logistics services.

Keolis Downer Rail (Gold Coast light rail network operator)

“I’m delighted to expand our relationship with Computer One.

Their support means I can concentrate my time addressing the strategically important issues that will keep us operating efficiently into the future and not get dragged into short-term, fire-fighting actions.”

Chris Va’a

IT Manager