IT Support for Industry Associations & Groups

We focus on three important outcomes for our membership-based clients:

Information Security – Your brand relies on the support of your members, so protecting their information is critical.

Speed of Support – When something happens, you want support fast – even if it’s just to reassure you we’re already working on it.

Cost-Efficiency – Every dollar has to deliver value.

If your organisation fits the description above then we’re the IT company you should speak to, because we know what you need.

IT Support for Industry Associations and Groups. A word cloud full of positive comments

Why Computer One?

When we ask that same question, here’s what Industry Groups and other organisations tell us:

“Because no matter how many times we call, you are always polite and patient – very professional”

“Fantastic service!!! Your technician continually worked at finding a solution. I appreciate the service considering the length of time was way more than expected.”

“Outstanding effort. thinking outside the box to find and implement an interim solution as quickly as possible.”

“Your staff member came in, did the change as requested, and we had our new person get right in and start her working day as planned. Thanks for the prompt and professional manner this job was done in.”

Those are the kind of comments we hear all the time. The underlying reason we get them is that we deliver on our values. We don’t just provide a service that satisfies our service level agreements – our team members go above and beyond because that’s the fundamental value we prize. Team members are acknowledged for their efforts and measured according to how well they deliver on all our values.

Key Features of our IT Support for Industry Associations and Groups

Australian-based Service Desk

All our team are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.

All-inclusive Managed Services

Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.

One-stop IT Shop

Managed IT Services, Project Services, Procurement. You can get everything you need in the world of IT from Computer One.

Fast Resolution

More than 90% of managed IT service tickets are resolved at the first level of contact, in the first call or email.

Nationwide Service Delivery

We have boots on the ground where you need them in Brisbane, Sydney and Melbourne. Beyond that, we can visit your remote locations as required.

Large Team

38 full-time staff and a cohort of more than 50 specialists around the country are ready to provide the exact service combination you require.

We fit with your internal team

We are past masters at integrating with internal IT teams, freeing your staff from frontline support so they can concentrate on items of strategic importance.

Long-term IT Roadmap

Once we get to know your organisation we will jointly deliver an IT Roadmap that aligns your IT services with your business plan, for maximum effectiveness and cost-efficiency.

Monthly Reporting

Detailed monthly reports from your Account Manager help you understand your IT at a level you haven’t experienced before.

Competitive Pricing

We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).