IT Support for Civil Engineering

Remote service specialists

Are you tired of the same excuses from your incumbent IT provider?

Have you come to the conclusion that they just can’t support the scale of your operations any longer?

If so, you’re looking for a company like us.

We understand Civil Engineering. We have a long history of providing support to head offices and remote sites on all aspects of IT.

So if you’re ready to move on, we’d love to show you what we can do.

IT Support for Civil Engineering. A Civil Engineer uses his tablet on-site

Managed IT Services for Civil Construction. A bulldozer tips a pile of dirt

Remote Services are our Specialty

On any given day, a large number of our team are out of our offices, working in the field.

From a dusty mine road right up to Groote Eylandt off the Northern Territory, our team are experienced at getting the job done wherever it needs doing.

Where we don’t have the internal expertise to tackle a particular project in the required timeframe, we’ll use one of our network of trusted contractors, acting under our project team’s guidance.

Ultimately though, we’ll take responsibility for making sure that your remote site requirements are delivered on-time, on-budget.

Key Service of our IT Support for Civil Engineering

Hands-on IT Services

When you talk to us, you’re speaking with the company that will actually specify, supply, install and then maintain the equipment. We don’t just advise – we make it happen.

We deliver the Full Spectrum of IT

You’re talking to the company that can design and deliver any solution for remote operations. We can provide any aspect of operational or strategic IT.

Australian-based Service Desk

All our team are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.

All-inclusive Managed Services

Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.

Fast Resolution

More than 90% of managed IT service tickets are resolved at the first level of contact, in the first call or email.

Nationwide Service Delivery

We have boots on the ground where you need them in Brisbane, Sydney and Melbourne. Beyond that, we can visit your remote locations as required.

Large Team

38 full-time staff and a cohort of more than 50 specialists around the country are ready to provide the exact service combination you require.

We fit with your internal team

We are past masters at integrating with internal IT teams, freeing your staff from frontline support so they can concentrate on items of strategic importance.

Competitive Pricing

We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).

These clients trust our Managed IT Support for Civil Engineering.

QH&M Birt

“Even though we were paying more than $10,000 each month in support fees, we found our previous service provider didn’t fix even minor problems with any kind of urgency. It had become so bad our staff didn’t even bother lodging tickets anymore – they started finding their own workarounds.

Then the service provider announced they were taking their IT Helpdesk offshore. That was the last straw.

We switched to Computer One because they offered local help, from a team that could actually understand our needs and be where we need them to be – whether that’s the office in Brisbane or outback Queensland. From the first project we knew we had made the right choice – they switched over Cloud Infrastructure without a single problem – no-one really expected it to go off without a hitch but it did. Since then they’ve completed even more projects with the same result.

The Service Desk is fantastic. When our users need an answer they get one straight away and if they don’t, the Computer One staff find the answer and call straight back. We feel like they own the problem and see it through to completion.

We put Computer One up against other companies and they were the clear choice. They showed they understood our problems, presented real solutions, and delivered on their promise. I’m glad we decided to use them.”

Ross Allen

Construction Manager