Managed IT Service Desk

Hundreds of ORGANISATIONS across AUSTRALIA HAVE CHOSEN COMPUTER ONE AS theIR preferred Managed IT Service provider.

Computer One are the preferred Managed IT Services provider for hundreds of companies, not-for-profits and government departments across Queensland, New South Wales and Victoria.   

The perfect Managed IT provider for mid-size organisations (20-500 staff). Computer One respond quickly when you need us, proactively reduce the issues that cause support requests and we develop a long-term strategy to support your business goals as part of the service.

If you’re looking for a Managed IT service provider, here’s why you should consider Computer One.

Managed IT Services

Key Managed IT Services Features

Australian-Based Service Desk

All our staff are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.

All-inclusive Service

Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.

Fast Resolution

More than 90% of managed IT service tickets are resolved at the first level of contact, in the first call or email.

Industry Experience

It’s likely that we already have direct experience in your industry. Check out our Industry Expertise section for specific examples.

Nationwide Service Delivery

From dustless CBD data centres to deserts and tropical jungles. We deliver the IT service you need, wherever you need it.

Large Team

38 full-time staff and a cohort of more than 50 specialists around the country ready to provide the exact service combination you require.

Internal IT Integration

We are past masters at integrating with internal IT teams, freeing your staff from frontline support while keeping you close to your end-users’ requirements

Competitive Price

We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).

That’s why you always receive World-class service at Computer One.

World-class Service is Standard

The international benchmark for client satisfaction with Managed IT Services is the Net Promoter Score.  It’s the same, standardised question no matter where y ou go: “On a scale from 1-10, how likely would you be to refer our service to colleagues and friends?”

We regularly test and benchmark our NPS against the best IT providers in the world, and our score rivals and exceeds them every month.  Our Managed IT Service is quite honestly, World-Class.

We’re very proud and have worked hard to achieve it.  It’s your promise of excellent service.

It’s also what leads to testimonials like these…

These brands trust our Managed IT Services

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Our Accreditations

We are proud to work with many vendor partners. Here’s a small selection of our most important partners.

If you’re looking for a new Managed IT Service Provider, you should speak with us. Our Australian-based team will surprise and delight you with our world-class service levels.

Call us on 1300 667871 or Contact us here

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AWARDS

Our Address

Telephone 

1300 667 871 or +61 7 3220 0352

Brisbane Office

Level 5, 488 Queen Street, Brisbane, QLD 4000

Sydney Office

Level 21, 133 Castlereigh Street, Sydney, NSW 2000

Melbourne Office

Level 28, 303 Collins Street, Melbourne, VIC 3000

Our Services

Industry Expertise