IT Support Brisbane

An IT Support provider for Brisbane companies with 20 to 1,000 team members.

Verified, World-Class levels of client satisfaction
We proactively reduce the issues that create problems
We develop an IT Roadmap to support your business goals as part of our service.

Looking for IT Support in Brisbane?
Here’s why you should consider Computer One…

IT Support Brisbane. A C1 team member smiles while holding a laptop

Key Features of our IT Support Brisbane

Brisbane-based Service Desk

Our head office is located in Brisbane. You will be speaking to people located in the same city, with clear verbal and written communication.

All-inclusive IT Support

Level 1-3 Service Desk plus Backups, Information Security, Emergency response, On-site support, 6am to 10pm coverage and more, all for the one low price.

Fast Problem Fixes

More than 90% of support requests are resolved at the first level of contact, in the first call or email.

Direct Industry Experience

After two decades, we have probably worked in your industry before. Read our Industry Expertise page for specific examples.

Nationwide Service Delivery

From CBD data centres to mine sites and tropical islands. We deliver the IT support you need, wherever you need it.

Large IT Support Team

38 full-time team members and a cohort of more than 50 specialists around Australia, ready to provide the exact support you require.

Internal IT Integration

Already have an IT team? We are skilled at integrating to free your staff from frontline support while keeping your user base very happy.

Competitive Price

We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).

World-class Service is Standard

The benchmark for client satisfaction with IT Support in Brisbane is the Net Promoter Score. It’s the same, standardised question no matter where you go: “On a scale from 1-10, how likely would you be to refer our service to colleagues and friends?”

We regularly test and benchmark our NPS against the best IT Support companies in the world, and our score rivals and exceeds them every month. Our service levels are World-Class.

We’re very proud and have worked hard to achieve our score. It’s your promise of excellent service.

We provide IT Support Brisbane for these brands

SV Partners

“I put Computer One to the test against four other major providers and thirteen niche technology companies when looking for a long-term managed service partner for our business.

I chose Computer One because of all the companies who participated, only they gave us the level of redundancy and resilience I was after. Their solution was the most technically robust of all the vendors and only they picked-up all our requirements. They were also very price competitive.

Since their re-appointment Computer One has completed a major migration project, consolidated 8 separate phone system providers into one which has halved our phone bill and continued to manage a helpdesk which allows me to be much more strategic in my work.

I am very, very happy with their service.”

Nathanael Harris

IT Manager