Managed Networks Overview

Managed Network Services cover everything required to keep your organisation’s networks running optimally. This typically includes managing the physical or virtual equipment (routers, switches, Wi-Fi access points, and firewalls) as well as the network connections (such as internet links or private WAN circuits).

Our team monitors network performance, handles configurations and updates, and troubleshoots issues 24/7. We also take care of network security – for example, updating firewall rules and blocking threats – and we liaise with internet service providers or hardware vendors on your behalf. In short, it is a comprehensive service where we act as your dedicated network IT team, ensuring all aspects of your network are maintained, secure, and efficient.

By entrusting us with your network, you gain significant improvements in both performance and reliability. We optimise your network routes and configuration to reduce bottlenecks, resulting in faster application response times and a better user experience. We can also design redundancy into the network – for instance, using multiple carriers or backup links – so that your connectivity isn’t single-threaded or prone to outages. Proactive monitoring means potential issues are detected and resolved before they impact your business. This reliability translates to less downtime and more productivity for your organisation.

Security is a core part of our managed network offering. We implement and manage next-generation firewalls and secure gateways at your network perimeter to block malware, intrusions, and unauthorised access. Beyond that, we continuously update security policies and threat intelligence, so your defences stay current against new threats. Managed Networks also means we enforce encryption and safe access for remote and branch users, keeping data protected in transit. Additionally, we monitor network traffic in real time for unusual patterns – if something looks suspicious, our software will flag it for quick human inspection.

By combining these measures, we create a layered security shield around your network. This proactive approach drastically reduces the risk of breaches and ensures your sensitive data and systems are safe.

SD-WAN stands for Software-Defined Wide Area Networking. It is a modern approach to managing your organisation’s WAN (the network that links your different sites and cloud services). Traditional networks might rely on a single private link or static routes, but SD-WAN uses smart software to route traffic dynamically across multiple connections (like NBN, private fibre networks, or mobile data) based on real-time conditions.

For our Managed Networks clients, SD-WAN is important because it improves performance and resilience – for example, critical application traffic can be sent over the fastest path and can automatically failover to an alternate link if that path has issues. SD-WAN also simplifies management by providing centralised control: we can update network policies for all your sites from one portal.

In essence, SD-WAN gives your network agility and optimises how data flows, which is fundamental to modern network management.

Yes, we are flexible and technology-agnostic. If you already have network hardware you prefer to use, we can typically integrate those into our managed service. Our engineers are experienced with all major vendors’ equipment. Similarly, if you have contracts with certain internet service providers or telecom carriers, we will work with them rather than force a change.

Our Managed Networks service is about coordinating all these pieces on your behalf. We’ll manage vendor relationships, handle support calls with carriers, and ensure that your existing investments are utilised effectively. Over time, if we see opportunities to improve your network (for instance, upgrading outdated hardware or adding a secondary ISP for redundancy), we’ll advise you, but any changes are done in consultation with you. The goal is a smooth management experience that leverages what you already have and fills the gaps where needed.

With us handling your network, your internal IT team is freed from the day-to-day tasks and firefighting related to connectivity. They no longer need to spend time configuring routers, updating firewall rules, or chasing internet outages with ISPs – our team takes care of all that. We also provide 24/7 monitoring, which most internal teams can’t realistically do; this means someone is always watching over the network even during off-hours and holidays.

We become the specialists for networking issues, often resolving things proactively before your team is even aware. This not only reduces stress on your IT personnel but also enhances their effectiveness, as they can concentrate on implementing strategic initiatives that add value to your organisation.

Absolutely. A big part of our Managed Networks service is ensuring your cloud-based applications (like Office 365, CRM systems, or cloud servers in AWS/Azure) have fast and reliable network access. We accomplish this through Express Cloud Connections – essentially establishing direct or optimised links between your network and cloud data centres. For instance, we might set up an express route into a public cloud region or configure SD-WAN to prioritise and route cloud traffic over the best path. By minimising hops and using high-quality links for cloud-bound traffic, we reduce latency and avoid the congestion of the public internet. The result is that your users experience quicker load times and more stable connections when using cloud services. Additionally, we implement security measures like cloud-access firewalls and VPNs to ensure that connectivity to the cloud is not only fast but also secure. In summary, Managed Networks will make your cloud applications feel like they’re running on your local network – delivering a smooth, “local-like” performance and reliability.

When you’re a Managed Networks client, you can expect responsive, around-the-clock support. Day-to-day, our network operations centre (NOC) is monitoring your network’s health in real time. If an incident occurs (say a link goes down or a device shows an error), our team likely knows about it within minutes and is already working on it.

For any questions or requests, you have a direct line to our support desk. If you do need to reach out, you won’t be bounced around call centres: you’ll get qualified network engineers who understand your environment.

Our goal is to be an extension of your team, so communication is clear and issues are resolved promptly. Many clients tell us that having this level of expert support readily available is like an insurance policy – it keeps their business running smoothly and gives peace of mind that networking troubles won’t derail their operations.

Managed Network Services are typically priced as a monthly service. The cost depends on the scope – factors like how many sites you have, the complexity of the network, and what components (firewalls, SD-WAN, etc.) are included. We will work with you to define a package that suits your budget and requirements.