Having a reliable Managed Service Provider (MSP) is critical to staying competitive and ensuring your IT infrastructure runs smoothly. We deliver more than just IT support – we provide a true partnership that keeps your business operations secure and efficient.
Computer One is a Managed IT Service provider for mid-sized businesses (50 – 1,000 staff).
We offer world-class levels of service and technology solutions, respond quickly when you need us, proactively reduce the issues that cause support requests and develop a long-term ICT strategy to support your business goals, for a single monthly investment.
The majority of our staff are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.
Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.
More than 70% of managed IT service tickets are resolved at the first level of contact, in the first call or email.
It’s likely that we already have direct experience in your industry as managed service providers. Check out our Industry Expertise section for specific examples.
As your managed IT service provider, we respond quickly to issues with your computer systems—minimising disruption and keeping your business running smoothly. Our IT support services include on-site and remote support, with optional 24/7 availability and monitoring to ensure reliability and security at all times.
We provide the latest technologies and best practices to ensure your organisation’s IT infrastructure is up-to-date and protected, allowing you and your team to focus on the core competencies of your organisation.
By choosing Computer One as your managed services provider, your organisation’s overall efficiency and productivity will improve as we create innovative solutions specifically for its needs.
The international benchmark for client satisfaction with managed IT services is the Net Promoter Score. It’s the same, standardised question no matter where you go: “On a scale from 1-10, how likely would you be to refer our service to colleagues and friends?”
We regularly test and benchmark our NPS against the best IT providers in the world, and our score rivals and exceeds them every month. Our managed IT services are, quite honestly, World-Class.
We’re very proud and have worked hard to achieve it. It’s our promise of excellent service to you.
Please call us on 1300 667 871 or fill in the form below and we’ll be in touch quickly.
A Managed IT Service Provider (MSP) is a company that delivers outsourced IT services to businesses. These services can include IT support, network management, cyber security, cloud solutions and more.
By taking responsibility for the maintenance and monitoring of IT systems, Computer One helps businesses operate smoothly and securely. We act as an extension of your team, ensuring your technology infrastructure remains efficient, up-to-date and aligned with your business goals.
Engaging a Managed IT Service Provider delivers significant advantages to your business, particularly in terms of cost savings, expertise and efficiency. By outsourcing IT, you reduce the need for a large in-house team, cutting operational expenses while still accessing highly specialised skilled people and tools.
We enhance system reliability and security, proactively preventing issues rather than reacting to them. This allows your internal resources to focus on core business objectives instead of day-to-day IT management. Moreover, we can adapt to your needs, ensuring scalability and long-term value.
As one of the leading IT managed services companies in Australia, Computer One provides a broad range of services that cover all aspects of IT management. These include helpdesk support for troubleshooting, proactive monitoring of systems to detect and prevent problems, and network management to ensure connectivity and efficiency.
We specialise in cybersecurity, offering managed security services like threat detection, data protection and incident response. We provide additional offerings such as network and infrastructure management, data protection, disaster recovery planning, cloud services, and IT consulting to align your technology strategy with your business goals. We are also managed security service providers (MSSP).
Choosing the right MSP involves evaluating their experience, expertise and approach to customer service. Look for an MSP with a proven track record in your industry, as this indicates familiarity with your specific challenges. The right provider will offer extended hours of coverage, or even 24/7 support, ensuring quick responses to issues, and be transparent about their pricing and services.
The ability to scale services to match your growth and adapt to changing needs is crucial. Reliable references, customer testimonials as to their exceptional customer service, and clear communication are also strong indicators of a trustworthy partner. Computer One ticks all these boxes, get in touch today.
Yes, Computer One often collaborates effectively with in-house IT teams. We can take over routine tasks such as frontline user support or system monitoring, freeing up your internal team to focus on strategic initiatives. By working in tandem, MSPs and internal teams can create a more efficient and resilient IT environment. This partnership ensures that while we handle day-to-day operations, your team can focus on delivering innovation and improvements that drive business growth.
Managed IT Service Providers play a critical role in bolstering cyber security by offering a multi-layered approach to protecting your systems and data. We continuously monitor networks for potential threats, ensuring issues are detected and addressed before they cause harm.
By implementing advanced tools like firewalls, intrusion detection systems, and antivirus software, we provide robust protection against cyberattacks. We also offer training for employees to recognise phishing and social engineering attempts, reducing human error as a vulnerability. When we manage your cybersecurity, your business is better equipped to defend against threats.
The main difference between an MSP and break-fix IT support lies in their approach to problem-solving. Break-fix IT support is reactive, addressing issues only after they occur, which can lead to downtime and increased costs.
In contrast, Computer One adopts a proactive strategy, monitoring systems to prevent problems before they arise. This proactive approach not only minimises disruptions but also improves the long-term stability and efficiency of your IT infrastructure, making it a more effective and cost-efficient solution.
MSPs are designed to scale alongside your business. As your company grows or your IT needs change, we can adjust our services to accommodate new requirements. Whether you need additional support for new users, expanded cybersecurity measures, or upgraded infrastructure, Computer One offers flexible solutions that evolve with your business. This scalability ensures that your IT environment remains aligned with your operational goals, no matter how your company develops.
Yes, we are one of the leading managed service providers Australia-wide. As a locally based Managed IT Service Provider with offices in Brisbane, Sydney and Melbourne, Computer One can assist businesses in complying with Australian regulations. This includes the Privacy Act 1988, including the Australian Privacy Principles (APPs) and the Notifiable Data Breaches (NDB) scheme. We help ensure your IT systems are aligned with these legal requirements, reducing the risk of non-compliance and associated penalties.
