Our support team answers the phone or chat request quickly, communicates clearly and solves problems… FAST!
We deliver Verified, World-Class levels of exceptional customer service. Whether you want us working alongside your current in-house IT team or for us to do it all for you, our proactive services and ongoing support will prove invaluable to your continued success.
We’re looking forward to serving you.
Here’s why you should consider Computer One for your Managed IT Service in Sydney…
Our Managed IT Services Desk is located in Australia. You will be speaking to locals, with clear verbal and written communication and no voice delay.
Level 1-3 Managed IT Services Desk plus Backups, Information Security, Emergency response, On-site support, IT strategy, 6am to 10pm coverage and more, all for the one low price. *insert link to new page*
We resolve more than 70% of support requests at the first level of contact, typically in the first call or email.
We’ve worked for businesses in almost every industry over the last two decades – so we’re ready to help you. Read our Industry Expertise page for specific examples and more info.
Whether you’re facing a network security issue or a malfunctioning computer, our experienced team is never too busy or too far away to help.
We believe that actions speak louder than words, which is why we focus on providing efficient and quality assistance and easy-to-understand advice – leaving the IT jargon at home.
Our goal as an IT services company is to see you continually meet your core business objectives with quality and reliable infrastructure and systems. That’s what makes Computer One a trusted IT managed services provider for Sydney businesses.
The benchmark for customer satisfaction with Managed IT Services in Sydney is the Net Promoter Score. It’s the same, standardised question no matter where you go: “On a scale from 1-10, how likely would you be to refer our information technology service to colleagues and friends?”
We regularly test and benchmark our NPS against the best Managed service providers in Sydney and the world, and our score rivals and exceeds them every month. Our service levels are truly World-Class.
We’re very proud of our consistent score. It’s how we know we will deliver excellent services to you.
Please call us on 1300 667 871 or fill in the form below and we’ll be in touch quickly.
Managed IT services are a comprehensive suite of technology solutions that provide businesses with expert support for their IT environment. These professional services are designed to ensure that your organisation’s IT systems are reliable, secure, and optimised for performance, without you or your staff needing to be involved.
Managed services providers like Computer One offer a broad range of managed IT services, such as network monitoring, SharePoint application and consulting services, security and software updates, cloud services, data security and disaster recovery, and help desk support. This includes 24/7 proactive monitoring and maintenance of the organisation’s IT systems, using the latest tools and technologies to ensure that any issues are resolved before they become major problems.
Having efficient systems and reliable IT support is critical for Australian businesses to function. By entrusting the management of your technology infrastructure to a managed services provider like Computer One, you can be confident that your IT systems are operating reliably, securely, and cost-effectively while you concentrate on running your business.
Managed IT services are especially beneficial for medium-sized businesses and small businesses that may not have the resources or technical expertise to manage their own technology needs. Managed Services Providers (MSPs) also provide predictable and consistent costs, allowing our clients to better manage their budgets and invest more of their resources into strategies and operations that drive business growth. Computer One’s reliable managed IT solutions can help your business meet its technology goals and improve productivity, efficiency, and profitability.
Managed service providers offer a range of different IT solutions, such as monitoring network infrastructure, cloud solutions, software updates, and cyber security solutions. The cost of these professional services typically varies based on the level of support required. The complexity of your IT infrastructure, as well as the number of employees and devices that need to be monitored, can also impact the price.
While cost is an important factor, you should evaluate the level of expertise and quality of service that an MSP can offer to ensure you are receiving the best return on your investment. A managed services provider should offer value by providing reliable, efficient and effective IT support that helps to drive your business forward. By working with our experienced team, you’ll receive high-quality IT support that suits your needs.
Managed IT services play a crucial role in maintaining the overall functionality and efficiency of your business, but there are several important factors you should consider before choosing an MSP for your Sydney business.
Firstly, it’s important to assess their experience and reputation in the industry, as this can greatly impact the level of service and expertise you can expect. You should also evaluate the range of IT services offered, including whether they can provide innovative solutions to meet your business needs. Another crucial factor is their customer support capabilities, including response times and availability.
By choosing Computer One as your Sydney managed services provider, you will receive easily accessible, priority support services. Our dedicated IT team will create a service mix specifically for your business, utilising the latest technologies and best practices to ensure your IT infrastructure is up-to-date and protected.
Managed service providers and outsourcing may seem similar, but there are key differences between the two. Outsourcing typically focuses on reactive help desk services for a specific issue or concern whereas MSPs offer proactive maintenance and support for a broader range of technology needs.
Managed IT services involve an ongoing partnership between the IT support provider and the business. This means that the provider takes care of all IT needs, from service desk support and preventative maintenance to hardware upgrades and cyber security services.
MSPs are also accountable for any issues that may arise. Outsourcing, on the other hand, is typically a short-term contract where the provider resolves an immediate technical concern, but may not provide ongoing support.
With a managed service provider, businesses benefit from a dedicated team of experts working to optimise their technology infrastructure and improve overall performance. MSPs take a proactive approach to IT support, monitoring systems and addressing potential problems before they cause downtime or other issues. By investing in managed IT services from Computer One, you can rest easy knowing that your technology environment is effectively managed and maintained.
Managed IT services offer invaluable benefits to Sydney-based businesses by delivering comprehensive, ongoing support for your entire technology infrastructure. These services ensure that your IT systems operate smoothly, securely, and at their best – without requiring constant oversight from your internal team.
By partnering with us as your MSP, you gain access to IT consulting, proactive monitoring, and maintenance that prevents small issues from escalating into major problems, reducing downtime and disruptions. We can serve as your sole provider or collaborate seamlessly with your existing internal IT team.
Additionally, our managed services enable you to focus on your core business operations while leaving IT management to skilled experts. From troubleshooting to advanced security, and network management, you’ll benefit from professional support that frees up your team to drive growth and enhance customer service. Our services also include regular data backups and robust disaster recovery plans to ensure your business is prepared for cyber threats and unexpected technical challenges. *insert links*
For Sydney businesses, having a provider that understands the specific demands of the local market is crucial. Computer One offers a dedicated team of professionals who deliver personalised service, ensuring quick response times and tailored solutions. Whether your business is located in Sydney's bustling CBD or suburban areas, we’re equipped to provide the IT support you need to keep operations running efficiently.
