Managed IT Services for Healthcare

Healthcare practitioners trust our compliant and comprehensive range of managed IT support services

We focus on three important outcomes for our medical centre clients:

We can be your entire IT department, we can partner with your in-house team to reduce the load, or you can use us to tackle projects like a new video conference room, office wi-fi or a security review.

Healthcare organisations face unique challenges when it comes to managing technology and balancing the critical priority of delivering quality patient care. Our managed IT services are specifically designed to support medical practices in improving efficiency and workflows.  

Choose from a fully managed IT service or a standalone service in:

Computer One - IT Support for Construction and Trades

Why use Computer One for Medical Centre Support?

When we ask that same question, here’s what Medical Centres tell us:

“Because no matter how many times we call, you are always polite and patient – very professional”

“Very efficient in response and more than happy to help. The team members are really nice and fix all of our enquiry concerns.”

“Enquiries are actioned quite quickly in relation to their urgency and are followed-up to find out if the fix has worked.”

Those are the kind of comments we hear all the time. The underlying reason we get them is that we deliver on our values. We don’t just provide a service that satisfies our service level agreements – our team members go above and beyond because that’s the fundamental value we prize. Team members are acknowledged for their efforts and measured according to how well they deliver on all our values.

Key Features of our IT Support for Healthcare

  • Australian-based Service Desk
    All our team are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.
  • All-inclusive Managed Services
    Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.
  • One-stop IT Shop
    Managed IT Services, Project Services, Procurement. You can get everything you need in the world of IT from Computer One.
  • Fast Resolution
    More than 90% of managed IT service tickets are resolved at the first level of contact, in the first call or email.
  • Nationwide Service Delivery
    We have boots on the ground where you need them in Brisbane, Sydney and Melbourne. Beyond that, we can visit your remote locations as required.
  • Large Team
    38 full-time staff and a cohort of more than 50 specialists around the country are ready to provide the exact service combination you require.
  • We fit with your internal team
    We are past masters at integrating with internal IT teams, freeing your staff from frontline support so they can concentrate on items of strategic importance.
  • Long-term IT Roadmap
    Once we get to know your organisation we will jointly deliver an IT Roadmap that aligns your IT services with your business plan, for maximum effectiveness and cost-efficiency.
  • Monthly Reporting
    Detailed monthly reports from your Account Manager help you understand your IT at a level you haven’t experienced before.
  • Competitive Pricing
    We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).

Benefits of Managed IT Services

  • Minimising Downtime, Maximising Patient Outcomes

    System downtime can significantly impact patient care and disrupt daily operations. Managed IT ensures optimal system uptime, reducing interruptions and helping providers deliver better patient outcomes.
  • Backup and Disaster Recovery

    Preparedness is key in healthcare. Our services include tested backup solutions and disaster recovery planning to maintain business continuity during unexpected events.
  • Scalable & Flexible Solutions

    Every healthcare practice is unique, and so are its technology needs. We offer scalable solutions that grow with your practice. Whether you’re a large multi-site organisation or private hospital, we provide flexible IT systems that are proven to streamline workflows.
  • Regulatory Requirements & Compliance

    Navigating the maze of healthcare IT compliance can be overwhelming. We help health professionals meet stringent regulatory demands related to data security and patient privacy.
  • IT Consulting and Strategic Planning

    Our managed IT services go beyond day-to-day support. We partner with your team to develop long-term IT strategies, ensuring your technology investments align with your organisation’s goals.
  • Managed Print Services for Healthcare

    We monitor all devices in real time, automate the replenishment of consumables and provide on-site maintenance.

Trust Computer One’s Managed IT Services for Healthcare

We're here to help you tackle the complexities of healthcare IT, from safeguarding data security to enabling regulatory compliance and delivering custom solutions.

Don’t let technology be a burden on your team. Focus on patient care and we’ll handle the rest. To learn more about how our healthcare managed IT services can benefit your practice, contact us today.

Data Security & Managed Services for Healthcare

Data breaches are one of the most critical IT concerns for healthcare providers. With cyberattacks occurring regularly, safeguarding patient information is essential to maintaining trust and avoiding costly breaches. Our managed security services for healthcare cover the following:

  • Advanced Security Measures

    We put security protocols in place to protect your practice’s sensitive data. Our firewalls, encryption techniques and multi-factor authentication solutions offer peace of mind against both internal and external threats.
  • Security Strategy & Planning

    Every healthcare provider needs a clear strategy to guard against cyber risks. Our experts work with your team to develop an approach to data security that encompasses prevention, data back-up, threat detection and response planning.
  • 24/7 Monitoring & Maintenance

    Threats don’t wait for business hours, and neither should your IT protection. We can provide round-the-clock monitoring to ensure your systems remain secure, and all software is consistently updated to address vulnerabilities before they become problems.

How Managed IT Services Support Healthcare Practices

Healthcare practices are often stretched thin, with practitioners and administrators juggling countless responsibilities. Managed IT services provide the support necessary to optimise operations.

  • IT Solutions Designed for Healthcare Needs

    Every healthcare practice has unique workflows and challenges. We design and implement IT solutions that work with your systems, ensuring a perfect fit for your organisation’s operations.
  • Implementing New Technologies

    Increasing efficiency is always a key benefit of having an expert team handle your IT. We ensure your practice can efficiently adopt new software and technologies, whether it’s transitioning to an electronic health record (EHR) system, upgrading hardware or implementing telehealth capabilities.
  • Ongoing Support & Maintenance

    Technology issues can create significant barriers during busy workdays. Our managed IT services include proactive maintenance and responsive support to handle challenges before they affect your operations. Learn more
  • Empowering Patient Care Through IT

    By managing the technical side of things, we empower healthcare providers to spend less time worrying about IT and more time delivering top-tier care to their patients.

See what our clients have to say

They love our quick response and friendly team.

Michael was very quick to respond and fix my problem

Agricultural Irrigation Systems

Great communication and had the problem solved quickly

Carpet Import/Wholesale

Great service

Agricultural Group

No issues, did what was requested and asked me to check that it was working before logging out of my computer

Metal Fabricator

Good customer focused and well mannered.

Electrical Infrastructure Provider

Quick reply

Institutional-Scale Grower

Fixed issue quickly.

CSG Project Developer

Great work

Oracle Primavera Specialists

Very fast competent help

Private Office

Technicians were very professional and did their best to resolve the issue rapidly, thank you!

PNG Mine Operator

Michael is great

NFP Counselling Provider

Issue is resolved perfectly.

Mining Monitoring Services

Professional and patient, solved the issues easily.

NSW Not for Profit

Thanks to Travis and Mandy for the prompt responses on my computer's problem.

Corporate Restructuring Advisors

Friendly, knowledgeable and returned message promptly

Engineering Co.

I had to call to get assistance as had marked one issue as urgent - but once I made contact it was resolved satisfactorily by Tommie

Heavy Engineering Co.

The service is always great and the technical people are human and understand.

Business Equipment Brokers

Fast and efficient service. Problem resolved quickly

Medical Provider

Prompt reply / service

Food Packaging Supply

Very helpful and patient. Very satisfied

SME Accounting Practice

Vinny was so helpful as always.

Capital Equipment Lenders

Fixed all issues

Quarrying and Haulage Co.

Thanks for the quick response

Global workforce compliance expert

Actioned straight away and up, running within a few minutes.

SME Finance Specialists

Knowledgeable and quick to respond to issue - thank you

Mining Workforce Solutions

Your speedy work is much appreciated

Global Asset Managers

Fast service

National Skincare Retailer

Quick and helpful

International Charity

Problem was sorted with one phone call

Food Manufacturing

Matt was a great help, the system is running great

Baking Goods Supply

Love your work and understand you are busy with so many requests. 🙂

International Fund Management Co

Excellent work in resolving my malicious email issue promptly.

International Retail Brand

Good job Jason and Matt

CSG Project Operator

Fast and efficient

Transport Planning Consultants

A successful outcome of being able to login remotely

ASX Miner

Jose was friendly, professional and explained what he was doing as he was doing it for my benefit.

Insurance Brokerage

Very prompt attention

Architectural Firm

License was applied quickly and user did not lose productivity

Project Builders

The Issue I was facing was solved by them very efficiently.

Gold Mining Company

Issue was resolved quickly

Multidisciplinary design studio

Tommie was very helpful in resolving the problem in a timely manner

Specialist Medical Clinic

Thank you, working now.

SEQ Strata Manager

Thanks so much for the help troubleshooting, and the quick response. Much appreciated!

Private Health Insurer

Issued rectified in a speedy manner.

Body Corporate Manager

Responded quickly and fixed the problem, thanks

Childcare Centre Group

Quick response - sorted out the problem with VIP user quickly, even when they were set up differently to normal accounts. Well done.

Underground Mining Operators

Sagar fixed issue very promptly without any issues

Civil & Mining Staffing

Worker was patient and helped resolve the issue in a timely manner

Mining Construction Co.

Good job sharepoint gurus 🙂

Mid‑Tier Gas Producer

Fast efficient service

Investment Management

I have found the Technical support provided is exceptional

Mortgage Broker

Best service ever!

Gas Asset Manager

Quick response, appreciate the assistance.

Safety Education Provider

Very helpful when one is not completely computer savvy

National Logistics Provider

Quick assistance on this one, many thanks,

Global Cargo Operator

Quick to diagnose the issue and resolve it

NSW Charity

Great service today Christian. Thank you!

Energy Co.

Your team were very prompt and helpful on my issue this morning. Particularly working with my availability of access to the pc.

Commercial Finance Brokers

Prompt action, well done

QLD RTO

Ihave had an issue with Teams for quite some time and Christian was able to resolve this easily and quickly.

Outsourced Strata Management

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We welcome the opportunity to talk to you about your IT Support.

Please call us on 1300 667 871 or fill in the form below and we’ll be in touch quickly.

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