Managed IT Services for Healthcare

Healthcare practitioners trust our compliant and comprehensive range of managed IT support services

We focus on three important outcomes for our medical centre clients:

We can be your entire IT department, we can partner with your in-house team to reduce the load, or you can use us to tackle projects like a new video conference room, office wi-fi or a security review.

Healthcare organisations face unique challenges when it comes to managing technology and balancing the critical priority of delivering quality patient care. Our managed IT services are specifically designed to support medical practices in improving efficiency and workflows.  

Choose from a fully managed IT service or a standalone service in:

Computer One - IT Support for Construction and Trades

Why use Computer One for Medical Centre Support?

When we ask that same question, here’s what Medical Centres tell us:

“Because no matter how many times we call, you are always polite and patient – very professional”

“Very efficient in response and more than happy to help. The team members are really nice and fix all of our enquiry concerns.”

“Enquiries are actioned quite quickly in relation to their urgency and are followed-up to find out if the fix has worked.”

Those are the kind of comments we hear all the time. The underlying reason we get them is that we deliver on our values. We don’t just provide a service that satisfies our service level agreements – our team members go above and beyond because that’s the fundamental value we prize. Team members are acknowledged for their efforts and measured according to how well they deliver on all our values.

Key Features of our IT Support for Healthcare

  • Australian-based Service Desk
    All our team are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.
  • All-inclusive Managed Services
    Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.
  • One-stop IT Shop
    Managed IT Services, Project Services, Procurement. You can get everything you need in the world of IT from Computer One.
  • Fast Resolution
    More than 90% of managed IT service tickets are resolved at the first level of contact, in the first call or email.
  • Nationwide Service Delivery
    We have boots on the ground where you need them in Brisbane, Sydney and Melbourne. Beyond that, we can visit your remote locations as required.
  • Large Team
    38 full-time staff and a cohort of more than 50 specialists around the country are ready to provide the exact service combination you require.
  • We fit with your internal team
    We are past masters at integrating with internal IT teams, freeing your staff from frontline support so they can concentrate on items of strategic importance.
  • Long-term IT Roadmap
    Once we get to know your organisation we will jointly deliver an IT Roadmap that aligns your IT services with your business plan, for maximum effectiveness and cost-efficiency.
  • Monthly Reporting
    Detailed monthly reports from your Account Manager help you understand your IT at a level you haven’t experienced before.
  • Competitive Pricing
    We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).

Benefits of Managed IT Services

  • Minimising Downtime, Maximising Patient Outcomes

    System downtime can significantly impact patient care and disrupt daily operations. Managed IT ensures optimal system uptime, reducing interruptions and helping providers deliver better patient outcomes.
  • Backup and Disaster Recovery

    Preparedness is key in healthcare. Our services include tested backup solutions and disaster recovery planning to maintain business continuity during unexpected events.
  • Scalable & Flexible Solutions

    Every healthcare practice is unique, and so are its technology needs. We offer scalable solutions that grow with your practice. Whether you’re a large multi-site organisation or private hospital, we provide flexible IT systems that are proven to streamline workflows.
  • Regulatory Requirements & Compliance

    Navigating the maze of healthcare IT compliance can be overwhelming. We help health professionals meet stringent regulatory demands related to data security and patient privacy.
  • IT Consulting and Strategic Planning

    Our managed IT services go beyond day-to-day support. We partner with your team to develop long-term IT strategies, ensuring your technology investments align with your organisation’s goals.
  • Managed Print Services for Healthcare

    We monitor all devices in real time, automate the replenishment of consumables and provide on-site maintenance.

Trust Computer One’s Managed IT Services for Healthcare

We're here to help you tackle the complexities of healthcare IT, from safeguarding data security to enabling regulatory compliance and delivering custom solutions.

Don’t let technology be a burden on your team. Focus on patient care and we’ll handle the rest. To learn more about how our healthcare managed IT services can benefit your practice, contact us today.

Data Security & Managed Services for Healthcare

Data breaches are one of the most critical IT concerns for healthcare providers. With cyberattacks occurring regularly, safeguarding patient information is essential to maintaining trust and avoiding costly breaches. Our managed security services for healthcare cover the following:

  • Advanced Security Measures

    We put security protocols in place to protect your practice’s sensitive data. Our firewalls, encryption techniques and multi-factor authentication solutions offer peace of mind against both internal and external threats.
  • Security Strategy & Planning

    Every healthcare provider needs a clear strategy to guard against cyber risks. Our experts work with your team to develop an approach to data security that encompasses prevention, data back-up, threat detection and response planning.
  • 24/7 Monitoring & Maintenance

    Threats don’t wait for business hours, and neither should your IT protection. We can provide round-the-clock monitoring to ensure your systems remain secure, and all software is consistently updated to address vulnerabilities before they become problems.

How Managed IT Services Support Healthcare Practices

Healthcare practices are often stretched thin, with practitioners and administrators juggling countless responsibilities. Managed IT services provide the support necessary to optimise operations.

  • IT Solutions Designed for Healthcare Needs

    Every healthcare practice has unique workflows and challenges. We design and implement IT solutions that work with your systems, ensuring a perfect fit for your organisation’s operations.
  • Implementing New Technologies

    Increasing efficiency is always a key benefit of having an expert team handle your IT. We ensure your practice can efficiently adopt new software and technologies, whether it’s transitioning to an electronic health record (EHR) system, upgrading hardware or implementing telehealth capabilities.
  • Ongoing Support & Maintenance

    Technology issues can create significant barriers during busy workdays. Our managed IT services include proactive maintenance and responsive support to handle challenges before they affect your operations. Learn more
  • Empowering Patient Care Through IT

    By managing the technical side of things, we empower healthcare providers to spend less time worrying about IT and more time delivering top-tier care to their patients.

See what our clients have to say

They love our quick response and friendly team.

Knowledgeable and quick to respond to issue - thank you

Mining Workforce Solutions

Great work

Oracle Primavera Specialists

Support was good, and quick response

Cloud Software Provider

Your team were very prompt and helpful on my issue this morning. Particularly working with my availability of access to the pc.

Commercial Finance Brokers

Gav is an absolute IT weapon!!

Members Association

Absolutely effortless and a pleasure to deal with

SEQ Mining Co.

10 for Alvin

Food Manufacturer

Excellent work in resolving my malicious email issue promptly.

International Retail Brand

I had to call to get assistance as had marked one issue as urgent - but once I made contact it was resolved satisfactorily by Tommie

Heavy Engineering Co.

Thanks so much for the help troubleshooting, and the quick response. Much appreciated!

Private Health Insurer

Quick response, appreciate the assistance.

Safety Education Provider

Good customer focused and well mannered.

Electrical Infrastructure Provider

Thanks Gavin, Chee and team for the quick response on this one!

Mineral Exploration Company

Excellent response and finalize the issue.

SEQ Construction Firm

Professional service. Appreciate it. Cheers

Junior Mining Co.

Quick assistance on this one, many thanks,

Global Cargo Operator

Quick reply

Institutional-Scale Grower

Thanks to Travis and Mandy for the prompt responses on my computer's problem.

Corporate Restructuring Advisors

Technicians were very professional and did their best to resolve the issue rapidly, thank you!

PNG Mine Operator

Quick and helpful

International Charity

Great job

Residential Rehabilitation Service

Prompt reply / service

Food Packaging Supply

Quick action and assistance to request both online and in person.

Mining Company

Worker was patient and helped resolve the issue in a timely manner

Mining Construction Co.

Very fast competent help

Private Office

Fast and smooth to use email again-best service.

Mine Management

Professional and patient, solved the issues easily.

NSW Not for Profit

Very prompt attention

Architectural Firm

Great friendly service. Issues with computer were resolved quickly. Very grateful, thankyou.

NSW Community Housing

Solved issue prompt

International Transport Consultants

Thank you very much Adam. My Monday is now turning into a "happy" Monday.

M&A Lawyers

I am able to use my laptop freely now 🙂

National Home Furnishing Retailer

Very helpful when one is not completely computer savvy

National Logistics Provider

Great outcome - did what I needed. On point! Many thanks

Cloud Technology Specialists

Very quick and efficient service from Kesh!

NFP Advocacy Organisation

The ticket was resolved in a timely manner which is much appreciated at this time of the year!

Strata Management

Rowell has been very helpful in resolving my issues and a genuine fella to speak to

National Dessert Franchise

Sagar fixed issue very promptly without any issues

Civil & Mining Staffing

Very patient.

Junior Mining Company

Fast competent service

Family Office

License was applied quickly and user did not lose productivity

Project Builders

Instant service

Industrial Gas Supplier

Problem was sorted with one phone call

Food Manufacturing

It just happened without asking twice.

Cargo Logistics Provider

Fixed issue quickly.

CSG Project Developer

Communication on the work flow from start to finish was exceptional

PNG Gold Mine

Quick and easy

Commercial Flooring Providers

Thanks for being so responsive and taking the time to understand the issue.

RTO

Good, quick response

Sprinkler System Manufacturers

Vinny was so helpful as always.

Capital Equipment Lenders

Fast and easy!

Safety RTO

Love your work and understand you are busy with so many requests. 🙂

International Fund Management Co

Because the problem is finally fixed and my day is so much more productive and less stressful. Thank you again.

QLD Law Firm

Quick response, good communication

Transport Analytics Firm

Issue was resolved quickly

Multidisciplinary design studio

I have found the Technical support provided is exceptional

Mortgage Broker

Friendly, knowledgeable and returned message promptly

Engineering Co.

Thank you, working now.

SEQ Strata Manager

Fast and quick to response

Global employment compliance specialist

Good job sharepoint gurus 🙂

Mid‑Tier Gas Producer

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We welcome the opportunity to talk to you about your IT Support.

Please call us on 1300 667 871 or fill in the form below and we’ll be in touch quickly.

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