IT Support for Wholesalers

Healthcare practitioners trust our compliant and comprehensive range of Managed IT Support services.

We focus on three important outcomes for our membership-based clients:

We can be your entire IT department, we can partner with your in-house team to reduce the load, or you can use us to tackle projects like a new video conference room, office wi-fi or a security review.

Choose from a fully managed IT service or a standalone service in:

Computer One - IT Support for Construction and Trades

Why use Computer One for Wholesaler Support?

When we ask that same question, here’s what other wholesalers tell us:

“Because no matter how many times we call, you are always polite and patient – very professional”

“Very efficient in response and more than happy to help. The team members are really nice and fix all of our enquiry concerns.”

“Enquiries are actioned quite quickly in relation to their urgency and are followed-up to find out if the fix has worked.”

Those are the kind of comments we hear all the time. The underlying reason we get them is that we deliver on our values. We don’t just provide a service that satisfies our service level agreements – our team members go above and beyond because that’s the fundamental value we prize. Team members are acknowledged for their efforts and measured according to how well they deliver on all our values.

Key Features of our IT Support for Wholesalers

  • Australian-based Service Desk
    All our team are located in Australia. We speak plainly and get to the heart of your issues fast. You can rely on our clear communication.
  • All-inclusive Managed Services
    Level 1-3 Service Desk, Backup testing and restoration, Emergency response, On-site attendance, Extended Hours of service and more are all included.
  • One-stop IT Shop
    Managed IT Services, Project Services, Procurement. You can get everything you need in the world of IT from Computer One.
  • Fast Resolution
    More than 90% of managed IT service tickets are resolved at the first level of contact, in the first call or email.
  • Nationwide Service Delivery
    We have boots on the ground where you need them in Brisbane, Sydney and Melbourne. Beyond that, we can visit your remote locations as required.
  • Large Team
    38 full-time staff and a cohort of more than 50 specialists around the country are ready to provide the exact service combination you require.
  • We fit with your internal team
    We are past masters at integrating with internal IT teams, freeing your staff from frontline support so they can concentrate on items of strategic importance.
  • Long-term IT Roadmap
    Once we get to know your organisation we will jointly deliver an IT Roadmap that aligns your IT services with your business plan, for maximum effectiveness and cost-efficiency.
  • Monthly Reporting
    Detailed monthly reports from your Account Manager help you understand your IT at a level you haven’t experienced before.
  • Competitive Pricing
    We regularly test the market on prices and usually place in the 70th percentile on cost. Not the cheapest, but typically the best value (if we do say so ourselves!).

See what our clients have to say

They love our quick response and friendly team.

Technicians were very professional and did their best to resolve the issue rapidly, thank you!

PNG Mine Operator

Fast competent service

Family Office

Fast and quick to response

Global employment compliance specialist

Quick and easy

Commercial Flooring Providers

Fast and efficient service. Problem resolved quickly

Medical Provider

Quick reply

Institutional-Scale Grower

Quick assistance on this one, many thanks,

Global Cargo Operator

Good speed and accurate execution

Multinational Employment Compliance Authority

A successful outcome of being able to login remotely

ASX Miner

I was happily assisted until the issue was resolved. Thank you.

Civil Contractor

Very helpful and resolved quickly -Amazing 🙂

Housing Support Organisation

Ben has helped me out of a very tough situation quickly, and with great people skills.,

Copper Mining

Very helpful when one is not completely computer savvy

National Logistics Provider

Problem was resolved after a number of phone calls and remote access by IT support.

Forensic Accounting Firm

Thank you for setting up our new computer for our new team member Natalie

Childhood Education

Support was good, and quick response

Cloud Software Provider

Responsive and problem appears to be fixed.

Integrated Energy Operator

Computer One has always attended to our computer issues in a timely and professional manner

SEQ Body Corp Manager

Actioned straight away and up, running within a few minutes.

SME Finance Specialists

Fixed all issues

Quarrying and Haulage Co.

A reasonably timely and friendly response thankyou.

Architect

Your team were very prompt and helpful on my issue this morning. Particularly working with my availability of access to the pc.

Commercial Finance Brokers

Friendly, knowledgeable and returned message promptly

Engineering Co.

Very fast competent help

Private Office

Thanks Gavin, Chee and team for the quick response on this one!

Mineral Exploration Company

Rowell has been very helpful in resolving my issues and a genuine fella to speak to

National Dessert Franchise

Sagar fixed issue very promptly without any issues

Civil & Mining Staffing

Great service today Christian. Thank you!

Energy Co.

Prompt action, well done

QLD RTO

Quick and helpful

International Charity

Worker was patient and helped resolve the issue in a timely manner

Mining Construction Co.

Support was great and very patient with me. Thankyou

Gym Chain Operator

Solved quickly.

Environmental Services

Excellent work in resolving my malicious email issue promptly.

International Retail Brand

Great job

Residential Rehabilitation Service

Love your work and understand you are busy with so many requests. 🙂

International Fund Management Co

Issued rectified in a speedy manner.

Body Corporate Manager

Fast and smooth to use email again-best service.

Mine Management

Thanks for the quick response

Global workforce compliance expert

Very helpful and patient. Very satisfied

SME Accounting Practice

Solved issue prompt

International Transport Consultants

The problem was fixed

Hydraulic Cylinder Manufacturing

My experience with Helpdesk is always great.

National Retailer

Quick response, good communication

Transport Analytics Firm

No issues, did what was requested and asked me to check that it was working before logging out of my computer

Metal Fabricator

Jack helped solve the problem quickly.

Infrastructure Advisory Firm

Tommie was very helpful in resolving the problem in a timely manner

Specialist Medical Clinic

Best service ever!

Gas Asset Manager

Thanks to Travis and Mandy for the prompt responses on my computer's problem.

Corporate Restructuring Advisors

Good Customer service.

Commercial Electrical Contractors

Very helpful and fast response time.

National Beauty Chain

Jose was friendly, professional and explained what he was doing as he was doing it for my benefit.

Insurance Brokerage

I am able to use my laptop freely now 🙂

National Home Furnishing Retailer

Because the problem is finally fixed and my day is so much more productive and less stressful. Thank you again.

QLD Law Firm

He was really helpful and took the time to work out the problems

Emerging Mining Company

Very patient.

Junior Mining Company

Daniel was excellent

Underwriting Insurers

Communication on the work flow from start to finish was exceptional

PNG Gold Mine

Michael is great

NFP Counselling Provider

It was fix promptly and very easy to deal with on the phone.

Road Construction Co.

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We welcome the opportunity to talk to you about your IT Support.

Please call us on 1300 667 871 or fill in the form below and we’ll be in touch quickly.

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