Today’s voice technology is not just about making phone calls; it is about staying available to clients and colleagues at all times. With our solutions, your business number can ring on multiple devices, so you never miss an important call. High definition audio and intelligent network design prevent drop-outs and distortion, meaning conversations sound as if everyone is in the same room.
Best of all, our cloud-based approach is cost-effective – you save on phone line bills and maintenance, all while enjoying enterprise-grade features that come standard with our service.
Comprehensive phone solutions backed by deep expertise. We have a track record of designing and supporting reliable voice systems for businesses across Australia and the Pacific islands. By choosing us, you gain a partner that will ensure your phone service is always available and performing at its best. We pride ourselves on being proactive and responsive – our specialists are only a phone call away whenever you need support or adjustments.
Because we can work with all leading telephony providers, you get a solution optimised for your environment. With us, you will benefit from clear call quality, lower communication costs, and the confidence that your phone system has the flexibility to adapt to your business.
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A cloud phone system is a modern telephone service delivered over the internet (Voice over IP) instead of using old copper landlines. It allows you to make and receive calls on desk phones, computers, or mobile apps with your business number. The big advantages over traditional systems are flexibility and cost: you do not need a physical PBX box in the office, and you can easily add new users or features through software. Cloud systems also come with advanced capabilities – like video conferencing, voicemail to email, and mobile integration – that conventional landline setups cannot match. Overall, a cloud phone system provides the same voice quality (or better) as a traditional phone, but with more features and easier management through a web portal.
Upgrading to a VoIP-based phone service can significantly improve your business communications.
First, it often lowers your costs – VoIP calls (especially long-distance and international) are much cheaper than using PSTN lines, and you do not have to maintain expensive phone hardware.
Second, you gain access to a suite of advanced features such as auto-attendants (interactive menus to direct calls), call forwarding to mobiles, conference calling, and detailed call analytics.
Third, a modern system is scalable and flexible: it is easy to add new employees or even new office locations without major installation work.
Finally, VoIP phone services integrate well with other business tools (for example, linking your phone to your email or CRM system), which can boost productivity and responsiveness.
Yes, you can port your existing phone numbers to our service so your contacts will reach you just as before. Number portability is a standard part of our onboarding process – we handle the transfer of your current phone numbers from your old provider to the new system. This means you will not have to update your customers or change your advertised phone lines when you upgrade. The transition is seamless, and we schedule the cut-over carefully to avoid any downtime. By keeping the same numbers, your business maintains consistency while enjoying all the new features of our phone system.
You can expect a full range of enterprise-grade calling features that make everyday communication easier. Some of the highlights include: Voicemail to Email, so you get voice messages delivered to your inbox for easy playback and storage; call forwarding and “find me, follow me”, which lets you route calls to different devices or colleagues so important calls are never missed; and auto-attendant menus (IVR) to greet and direct incoming callers professionally (e.g. “Press 1 for Sales, 2 for Support”). We also provide call recording options (useful for training or compliance) and detailed call analytics to track call volumes and performance.
Additionally, our systems support video conferencing and team messaging integration, meaning your voice service can unite with meetings and chats in one platform. Adding AI agents is the next step.
You will have all the capabilities that large organisations use to communicate efficiently, available in a package tailored to your business.
Our phone services are built with geographic flexibility in mind. Because the system is cloud-based, it does not matter where your staff are – in head office, at a branch site, or working from home – they can all be extensions on the same phone network. A staff member’s desk phone and mobile app can ring simultaneously, so whether they are at their desk or on the road, they stay reachable.
For multiple offices, we unify all locations under one cloud PBX: calls can be transferred internally between offices over the internet (with no call costs for those internal calls), and you can have a single reception or main number for the whole company. The experience is as if everyone is in one building, even though they might be spread across different cities. This setup is ideal for remote teams and multi-site businesses because it ensures consistent communication tools and call quality for every user anywhere in the country.
We are vendor agnostic, which means we work with all the leading phone system technologies to find the best fit for you. Computer One has experience deploying solutions that use Microsoft Teams Phone, Zoom Phone, 8x8, 3CX, and other cloud PBX or unified communications platforms. We also work with a variety of handset manufacturers like Yealink, Poly/Polycom, Cisco and others for desk phones and conference units.
Our goal is to select the platform that aligns with your requirements – whether you need tight integration with Microsoft 365, a contact centre functionality, or just a straightforward hosted PBX, we can deliver it.
Yes. In fact, most clients notice an immediate improvement in call clarity after moving to our modern voice services. We use HD Voice codecs that deliver clearer audio than analogue lines, making voices sound more natural and easier to understand. To protect call quality, we configure your network with Quality of Service (QoS) settings so conversations remain stable even during heavy internet use.
Because we partner with reliable carriers and recommend only high-quality equipment, you can expect calls to be crystal clear and uninterrupted. If issues do arise, our team can often resolve them quickly through remote diagnostics. Call clarity and reliability are always top priorities in the way we deliver our services.
We follow a proven deployment process to make the transition smooth and worry-free. It starts with a consultation and assessment of your current system – we identify all the users, phone numbers, and features you need to carry over.
Next, we design the new system and plan the cutover, including any new hardware that might be required. Our team will install and configure the new system in parallel while your old phones are still running, to ensure there is no gap in service.
On the switchover day, we port your phone numbers to the new system and test everything thoroughly. We also provide training to your staff on how to use the new phones and features, so everyone is comfortable from day one.
Overall, the migration is carefully managed by our experts to avoid disruption – typically, the only thing your team notices is the improved call quality and new capabilities after the change! And of course, we’ll be on hand to support you closely during and after the cutover.
Absolutely. We understand that your phone system is a mission-critical tool, so we ensure security and reliability at every level. Our cloud telephony platforms are hosted in secure, Australian data centres with built-in redundancy – meaning there are multiple servers and network paths available, so if one component fails, another takes over to keep your service running. Voice traffic is encrypted where possible to protect calls and voicemail from eavesdropping or unauthorised access.
In terms of reliability, we can monitor the systems 24/7 and often resolve potential issues proactively before they affect you. Additionally, we can set up failover options, such as forwarding calls to mobile numbers in case of an internet outage. With battery backups and fail-safes in our setup, you can continue to make and receive calls even during unforeseen events. Security measures like firewalls, access controls, and regular updates are all handled as part of our managed service, ensuring your communications remain safe and available at all times.
Yes, we can. Our relationship with you can continue well beyond the initial deployment. With our ongoing managed services, we take care of all the technical upkeep for your phone system. This includes monitoring the system’s health, applying software updates or security patches, and managing user changes when you hire new staff. If you ever encounter an issue – whether it is a phone that’s not ringing properly or a question about using a feature – you can reach out to our support team for prompt support. We have Australian-based phone support, so you will talk to someone who understands the local context and can assist promptly. Our goal is to ensure your phone and voice services run smoothly day in and day out, so you can focus on your business.
