Process Automation Services

Speed up productivity and reduce human labour costs

What could you automate in your office or factory today?

Some aspects of AI are unproven, but Automation is an opportunity staring every business in the face. The interconnecting processes that make your organisation work can often be sped up with automation. 

Like automated workflows for inspections, approvals and changes; file captures that do not require human hands; and prompts for action that are automatically deployed when certain trigger conditions are met.

When you map out your processes with our help – you will find numerous points where automation will save tens of thousands of dollars in labour per year. We know that because we have seen it happen.

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Key Features of our Process Automation Services

  • Accurate process mapping and prioritisation
    We document current state, identify bottlenecks, and rank candidates for automation using effort versus impact scoring so you start where payback is fastest.
  • Process redesign, not just “lift and shift”
    We streamline and standardise steps before any build so the automated process is simpler, faster and easier to govern.
  • Solution deployment with assurance
    We deliver pilots and production releases with version control, testing and clear rollback plans to protect day to day operations.
  • Automation using existing software
    We unlock automation inside Microsoft 365, Power Automate, SharePoint, Teams and your other licensed platforms to reduce new spend and shorten time to value.
  • Integration and API orchestration
    We connect ERP, CRM, finance and line of business systems so data flows cleanly and automations are resilient across applications.
  • Governance and Centre of Excellence
    We establish environments, Data Loss Prevention policies, naming standards and an operating model that keeps automations compliant and auditable.
  • Managed Automation Operations
    We monitor runs, handle exceptions, tune performance and report value realisation so your digital workforce keeps delivering.
  • New application development
    Where the business case stacks up, we design and build new apps and services to automate some or all of your process, then transfer knowledge to your team.

Why You Should Choose Computer One

We start by activating what you already own – then add only what you need. Our method links process mapping, integration readiness and governance with quick delivery, so the first wins arrive fast and scale safely. 

Your team is enabled through hands‑on coaching, and our operations service keeps every workflow healthy and measurable.

Contact Our Process Automation Services Team Today!

Please call us on 1300 667 871 or fill in the form below and we’ll be in touch quickly.

Process Automation Services FAQs

What is business process automation and how does it relate to RPA and workflow tools?

Business process automation applies software to streamline multi‑step tasks across systems. Robotic Process Automation mimics user actions, while workflow tools coordinate rules, approvals and data movement. The right solution often blends these approaches – for example, a workflow that calls a bot to read a document and then updates records.

Where should we start our automation journey?

Begin with a short discovery to map high‑volume, rules‑based processes and quantify manual effort and error rates. Select one or two candidates with clear outcomes and low integration risk for an initial pilot. Use the results to refine your standards and build a prioritised pipeline.

Can we automate using our existing software licences?

Yes. Many organisations already have powerful automation capabilities inside Microsoft 365 and the Power Platform. We assess your subscriptions and environments, then target scenarios that can be delivered with what you already own. If gaps remain, we recommend options with a clear return.

How long does a typical automation take to deliver?

A single, well‑scoped workflow with standard connectors can often be delivered in weeks once prerequisites are in place. Integrations that span several systems or require data remediation take longer. We set delivery cadence and acceptance criteria up front so progress and value are clear.

How do you ensure security and compliance?

We apply least‑privilege access, environment separation, audit logging and DLP policies from day one. Sensitive data is masked where possible, and approvals are enforced within the workflow. We design to your risk posture and regulatory obligations, and document controls for internal audit.

What change management and training do you provide?

Each engagement includes targeted enablement for process owners, IT and makers. We run hands‑on sessions, publish operating standards and supply templates for intake, design and testing. The goal is confidence – your people should be able to extend and support solutions with our guidance.

What happens after go live?

Our Automation Operations service monitors execution, handles exceptions, applies updates and spots improvement opportunities. We provide health checks and value reports so you can see time saved, error reduction and cycle‑time improvements. You choose the level of support your team needs.

Which processes are good candidates for early wins?

Onboarding and off‑boarding, invoice capture and approval, document generation, status notifications, scheduled reporting and data synchronisation are common starters. These flows usually have clear rules, repeat frequently and touch systems that already have connectors.

Will automation remove jobs?

Automation reduces repetitive manual work and reclaims time for higher‑value tasks such as customer service, analysis and quality improvement. We work with leaders to redeploy effort, not simply remove it. The result is improved accuracy, faster cycle times and better staff experience.

How do you measure ROI and maintain momentum?

We baseline time, volume and error rates, then track post‑go‑live results through dashboards and monthly reviews. Each release includes value hypotheses and acceptance criteria. The pipeline is refreshed regularly so you keep delivering benefits across functions.

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